perated within a multifaceted and all-encompassing senior management role, steering development and execution of comprehensive talent management strategies while fostering leadership development, succession planning, and high-potential personnel identification to ensure robust talent pipeline, thus achieving measurable impact on business success.▪ Led development and execution of comprehensive talent management strategy to drive leadership development, performance management, and innovative learning initiatives to propel rapid organization growth and expansion.▪ Provided guidance for high-performing team of (3) professionals to optimize talent management processes.▪ Initiated comprehensive leadership development program to transform junior managers into talented leaders.▪ Contributed toward improving employee performance, contributions, and engagement to reduce turnover rate.▪ Administered training/development for heads of departments across divisions to maximize leadership capabilities.▪ Launched rewards and recognition program to motivate employees by acknowledging outstanding performance.▪ Captured data by integrating Kirkpatrick evaluation models to assess and improve training programs’ effectiveness.▪ Delivered functional training recommendations based on data-driven insights to guide program development.▪ Partnered with senior leadership, management, and HR teams to foster a culture of learning and development.▪ Devised and launched tailored leadership programs to enhance managerial capabilities and performance excellence.

Mental Health Sabbatical to focus on my wellbeing

I led the design and implementation of strategic learning initiatives that empowered teams and aligned with the company's rapid growth objectives. I established a Center of Excellence for learning governance, driving consistency and quality across training programs. Collaborating closely with cross-functional leaders, I developed leadership growth programs for over 120 managers, boosting internal promotions by 30%.Additionally, I revamped new hire onboarding, reducing ramp-up time by 30% and improving new leaders’ performance by 20%. My efforts in data-driven performance management directly contributed to a 15% increase in productivity and elevated employee engagement across the organization.

In this role, I built and executed a comprehensive talent development strategy that elevated employee performance and supported organizational growth. I lead the change management and business systems training team, creating career pathing frameworks across the org to ensure clear opportunities for growth and development were established. Developed leadership coaching strategies for Sales org, helping to create a strategic model for emerging leaders. Took ownership of and evolved the new manager development pro- gram, helping to enhance the overall business through the development and growth of it’s leaders. Spearheaded company-wide training and development initiatives, resulting in a 20% increase inemployee engagement and productivity• Implemented a comprehensive competency up-skilling program, utilizing data analytics to identify skill gaps and develop targeted training programs• Led a cross-functional team in the design and implementation of a leadership developmentprogram, resulting in a 30% increase in the promotion rate of internal candidates

Created a learning center of excellence for the Operations organization, including a revamp of learning materials, onboarding, and behavioral learning strategies. Led a team of train- ing specialists in identifying new product learning opportunities, re-education of existing products, and e-learning course material. Worked with Operations executive leaders to develop cultural and behavioral strategies to improve KPIs and employee engagement and increase productivity. Created product education platform and continuing education strategies for all customer facing teams.(impacted by companywide layoffs)• Formed and grew a team of learning specialists to address the educational needs of an organization going through explosive growth and acquisitions.• Coached managers on leadership development skills including interview skills, performance management, and servant leadership.• Designed a standardized onboarding strategy to address educational gaps and decrease ramp timeby an average of 45 days• Created soft skills workshops focused on Emotional Intelligence that led to a increase in customer retention of 6%• Drove adoption and integration of two LMS across the org (SAP Litmos and Workday Learning) andhelped drive the implementation of those LMS.

Developed and executed training programs for doctor-owned practices. Sourced and vetted technology solutions for consumer-facing operations. Create training material for doctor's staff to ensure successful implementation and adoption. Produce technical training guides for kiosks installed in practices and fitness centers. (impacted by department wide layoffs)Notable Accomplishments:Accelerated product promotion, education, and branding through the development of an integrated suite of products that are displayed on Invisalign's websites, app, and other platforms. Expanded the target market and facilitate product adoption by creating onboarding and staff training materials for new orthodontist offices.Introduced innovation in product development and training, creating user stories as the Product and Platform owner, leading a multinational Scrum team.

Facilitated new hire onboarding, continuous education, and leadership training across a 6 store Western Florida market. Developed innovative training materials adapted from corporate content, facilitating store training needs throughout the market. Facilitated learning through formal and informal methods including instructor led training and shadowing.• Drove Product Zone performance, increasing overall customer NPS by• 4% through mentoring and support of Specialists and Experts.• Helped close multiple 6 figure accounts alongside the Business Team• Acted as a subject-matter expert for Product Zone and Genius Bar teams on iPhone and Apple Watch through 7 launch cycles.• Created innovative training materials tailored to address store-specific training needs• Developed and delivered training for teams of 200+ employees, resulting in a 95% employee satisfaction rate• Worked closely with store leadership to ensure Product Zone teams were supported and had growth opportunities while enriching customer lives

Directed day to day operations and hired and on-boarded all staff.Notable Accomplishments:Consistently improved YOY revenue growth by an average of 11% over tenure.Executed an effective employee training schedule that improved associate’ knowledge of products, trends, and customer service best practices.