Paul Lane Email & Phone Number

Bedford, Nova Scotia, Canada

Dartmouth, Nova Scotia, Canada

Provided front-line technical support for hardware and software product lines sold by Cobham Surveillance North America via: - Phone support during regular business hours and by after-hours pager - Online trainings via GoToMeeting by Citrix - On-site trainings for both Domestic law-enforcement, US Military, and International law-enforcement customers involving national and international travel - Facilitation of the RMA (Repair) processProvided in-house support and… Show more Provided front-line technical support for hardware and software product lines sold by Cobham Surveillance North America via: - Phone support during regular business hours and by after-hours pager - Online trainings via GoToMeeting by Citrix - On-site trainings for both Domestic law-enforcement, US Military, and International law-enforcement customers involving national and international travel - Facilitation of the RMA (Repair) processProvided in-house support and training to sales, marketing, and other internal departmentsImplemented RMA procedures to: - Increase issue tracking efficiency - Provide more effective communication with the customer - Reduce turnaround times - Provide detailed quotes for repair Documented incoming support requests and ticket follow up with escalation to R&D.Consulted in new product development with R&D during usability assessmentProvided regular status reports on feedback from clients, and provided support in the development of new products Show less

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Provides the tools and practices to help you focus on how to develop a team to work together to achieve success and manage team issues.

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