Paul Learoyd Mba Email & Phone Number

Cardiff, Wales, United Kingdom

LED THE SUCCESSFUL LAUNCH OF A DIFFERENTIATED DIGITAL AND DATA DRIVEN PLATFORM, PRODUCT SET & SERVICE. CREATED THE MORTGAGES BUSINESS MANAGEMENT TEAM - Led all Day 1 launch activity including system delivery and business readiness for the Department - Established the Business Management team for the Mortgages department, recruiting a BAU team of 17- Building on the TOM work, defined ways of working across Business Management Team capabilities: Platform management, Product management, Delivery management, Customer servicing, Supplier management & Business management - Oversaw development of governance, operational process, risks and controls. Drove definition of Departmental OKRs & KRIs- Product Manager ensuring product strategy remains aligned with overarching business vision. Owned the product roadmap. Managed the Product Owner teams and backlogs, supporting customer-centric development of the proposition across origination (FintechOS), servicing (Phoebus), products and multiple channels (Amazon Connect, Customer portal). - Led cross functional teams including supplier scrum teams, internal IT, PMs & BCMs, procurement, legal, DPO and SMEs

Cardiff, Wales, United Kingdom

LEADER IN EARLY START UP. DESIGNED DIFFERENTIATED MORTGAGES PROPOSITION AND CUSTOMER SERVICE. - Early start up leadership. Regulatory Business Plan. Determined IT / Product strategy. Key role in platform and partner selection and contract negotiations- Proposition lead, product manager. Designed market leading differentiated proposition, a digital and data driven eco-system of 25+ suppliers to create a new benchmark in origination and servicing customer-centricity- Defined second charge product variants and features based on customer and intermediary research. The products put the customer in control and provided more "reasons to place with Admiral" than the competition (intermediated distribution)- Built programme team and led delivery - Developed the Target Operating Model and organisation design for the Business Management Team

SUCCESSFULLY LAUNCHED A DIGITAL RETAIL JOURNEY FOR THE 2ND CHARGE BUSINESS- Developed a Digital programme & proposition across Retail working with IT & multiple external suppliers- Customer proposition based around digital multi-channel self-service on the web and through an app - Enabled operational scale and efficiency through self-service, workflow automation & digital capabilities- Delivered Salesforce, new website, Sentiment analysis (Ring Central), WhatsApp, Open Banking (Accountscore / Equifax), 3rd party app (Nivo)

WORKING FOR THE CEO, SUCCESSULLY LED THE POST MERGER INTEGRATION OF OPTIMUM CREDIT AND PEPPER MONEY- Shaped, mobilised & delivered the Integration Programme working with the Executive and IT Team- Created single regulated entity with new Target Operating Model- Delivered core integration projects: Unified Communications Platform (Ring Central), M365, HR & Payroll systems- Updated over 40 other applications around the combined business- Worked with a specialist consultancy to run an Executive backed cultural integration programme

London, United Kingdom

SUCCESSFULLY LED A MAJOR UPGRADE OF THE MORTGAGES ORIGINATION PLATFORM. LED THE BANK SYSTEM PLAN UNTIL PUT ON HOLD. - Successfully led a major upgrade of the DPR mortgages origination system through to Production (enables £1bn+ p.a. of business volume)- Led core system work for Day 1 Bank plan through the design and early build phase including: DPR savings origination and servicing, e-banking & mobile app (until Bank plan put on hold)- Reviewed the Banking License Application Programme, resetting scope, QA approach and delivery plan (until Bank plan put on hold)- Developed the strategy and delivery plan for API enabled distribution integration. Mobilised work on open banking integration

United Kingdom

Strategic Change Delivery ConsultancyAll services across a range of change drivers, technologies and industries including: retail banking, procurement, utilities, freight, government & consulting- Change Roadmap development and strategy alignment (MBA) - Proposition pipeline development and delivery- Change Team leadership, mentoring and coaching - Portfolio Management (MoP)- Programme Management (MSP)- Project Management (PMP, P2)- Agile delivery (scrum PSM1, SAFe)- Change Management (PROSCI / ADKAR)- Stakeholder engagement strategies- Training & communication strategies - Assurance & Turnaround- Delivery standards definition and implementation - Risk Management - PMO set up and management

Saffron Walden

DEFINED THE CHANGE PORTFOLIO & DIGITAL STRATEGY. ACCOUNTABLE FOR ALL CHANGE DELIVERY (30+ PROJECTS)- Successfully implemented Executive level Portfolio Management. Aligned change delivery with strategy, maximising ROI through optimised resource allocation (30+ projects, 20+ people, 10+ suppliers)- Successfully fulfilled all Head of Change duties, with full programme and project delivery accountability- Developed the Societies Digital Strategy and delivered key digital projects: Multi-channel products & online maturities, Live Help, cheque imaging, Mobile App (in test) & a roadmap for Phase 2 & 3 delivery- Delivered a wider Portfolio of strategic, regulatory and operational change projects across the Society- Achieved £0.5M annual savings through contractor exit & SME upskilling and a further £0.5M cost avoidance through portfolio decisions and a “self-serve” strategy for core platform configuration change

Saffron Walden

SUCCESSFULLY CREATED A NEW INTERNAL CHANGE TEAM; ACCOUNTABLE FOR ALL CHANGE DELIVERY (15+ PROJECTS)- Created a high performing Change Delivery Function and organisation-wide Change TOM; managing and developing a diverse team of ex-operational staff in new PM, BA, PMO & BCM roles - Created a fit-for-purpose full lifecycle Project Management framework (waterfall & agile) & Business - Achieved project failure rates of zero; cost over-runs cut to within an agreed 10% tolerance & reduced schedule over-runs to less than 20% reflecting the internally driven, cost constrained, portfolio approach - Delivered regulatory & mandatory projects: PSD2, GDPR, sort code change, Phoebus upgrade, ESIS - Programme managed a rolling programme of DPR core platform configuration change, upgrades and fixes - Ensured a strong focus on benefits realisation to maximise the Society’s return on change investment

Saffron Walden

LED THE SUCCESSFUL TURNAROUND OF A FAILING £14M / 40 PEOPLE CORE PLATFORM DELIVERY & MIGRATION - Parachuted-in to turnaround a £14M / 40 people re-platforming programme (SUMMIT- DPR) - Successfully overhauled the programme culture, team and engagement with the rest of the Business - Ran an Executive SteerCo throughout and presented regular progress updates to the CEO and Board - Achieved a £1m delivery cost reduction through renegotiating contractor fees; securing and upskilling SME resource and working with the Executive to agree a pragmatic risk appetite, enabling a reduced delivery duration - Led development & configuration releases plus migrations: intermediary & direct mortgage portals, e-banking, mortgage servicing & migration; savings and branch network functionality & migration

Manchester

RESPONSIBLE FOR MULTIPLE HIGH VALUE BUSINESS TRANSFORMATION PROJECTS INCLUDING PROJECT TURNAROUNDS- Rescued a stalled £18m / 100 people 3rd party payments fraud integration, enabling £5m p.a. benefits - Led 5 PMs to integrate 120 Britannia Building Society Branches into the Co-op Bank Branch network- Rescued a failing Procurement project, delivering SAAS solutions for e-procurement & spend analytics- Managed the initial phases of the transition strand of a programme to outsource mortgage operations - Set-up the ‘Bancassurance’ channel & implemented a new sales lead tool to increase revenue by £1m+

London

DEVELOPED TWO PROPOSITIONS, SECURED FUNDING, RESPONSIBLE FOR PROGRAMME LEADERSHIP & DELIVERY- Developed proposal, securing £3m to deliver a multi-channel higher education information service- Led a team of 20+ staff, in addition to managing multiple stakeholders and 3rd party vendors- Conceived and built with a 3rd party a digital SME IT support tool, created £1m+ in funding and revenue streams- Completed MBA and Leadership Trust Programme, as well as Sahara 155-mile charity run

Uk

CONSULTANCY SUPPORT AND MANAGEMENT OF THE CONSOLIDATION OF MULTIPLE TRAINING COUNCILS INTO STRATEGIC SKILLS COUNCILS - Led a Portfolio that oversaw consolidation of 10 Training Councils into 5 Sector Skills Councils- Supported these new organisations in securing government licenses and funding- Programme and stakeholder management, consultancy support on policy and process, organisational and governance structures and business plan development

London, Europe, Us & Asia

Driving operational process change in the air freight industry as part of developing an online, fully integrated bookings platform- Internet start-up founded by an ex-McKinsey team and backed by Morgan Stanley, worked with leading players in the airfreight industry (e.g. British Airways, Lufthansa, American Airlines, SwissAir, Emirates, Japan Airlines, Korean Airlines, Panalpina, Kuehne & Nagel)- Driving business process and culture change at client sites; client implementation manager; training design, development and delivery; operational trouble shooting

Manchester & California

Software services UK start-up proposition- 3 months consultancy in California working with a Tier 1 Internet Service Provider on project proposals and client relationship management (e-commerce and auction software)- Feasibility work in the UK; Demon Internet SME Award

Uk

Change management consultant working on large scale organisational change- United Utilities: - AstraZeneca: process mapping the drug discovery process to identify time & commercial savings- Dept. of Work & Pensions; development of a multimedia training application for 5000+ workers as the DWP moved from paper to a new national insurance system- London Electricity: training and communication strategy and plan to support readiness for market deregulation - Accenture shared services centre: culture development as part of overall business design

Master Of Business Administration - Mba, Distinction

Law Llb, Law (2:1)