A highly successful inspirational leader, proficient in service delivery and evolving cultural change across the estate. Exceptionally influential and results driven with 14+ years’ experience in Contact Centre and operational environment, knowledgeable in customer facing technical and fault management, customer service, back office fault management support and delivering site communications strategies. An excellent communicator through all medians providing me the ability to implement and drive the strategic plans delivered across the company collaboration. Fosters and nurtures an environment of collaboration and engagement. A quick thinker with the ability to problem solve, driving the customer and business needs.