-Maintain Microsoft Azure environment-Configure and maintain the company website, applications, computer systems, and network servers   -Respond to all system outages in a timely manner  -Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software  -Oversee all IT-related projects-Work closely with the Marketing team and 3rd party partners on website and CMS projects  -Lead and maintain the integration of all tech and software-Configure and manage DNS records for various domains-Assisted the People Operations team by setting up on boarding process for new hires.-Maintain all IT assets   -Create all IT-related training manuals  -Conduct individual and group training for users on an ongoing basis  -Develop measures to continually analyze and improve IT-relates processes  -Maintain PCI compliance and ensure cybersecurity protocols are in place

-Participate in project management activities including planning, implementation, budgeting, and follow-up support.-Partner closely with property IT leadership to enhance leadership and management skillset to accelerate growth.-Responsible for maintaining and improving IT documentation library, ensuring that all property technologies are covered in a clear and concise manner.-Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available 24/7.-Assist with establishing and maintaining user procedures and hardware familiarization for all systems.-Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.-Assist in Server infrastructure management, performance monitoring, operating system upgrades and troubleshooting.-Assist in providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.-Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.-Participate in property-level, corporate-initiated technology implementations.-Support for Desktop OS and applications including patches.-Provide direct guest support and quality support to function rooms and conference services.-Assist with administration of O365, connection to Global VPN and other communication tools.-Assist in the process of systems backup and recovery procedures.-Assist with providing 24/7 support for mission critical systems.-Provide network support and security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)

-Leads large IT projects, including the design and deployment of new IT systems and services.-Manages and assists on supporting users in Zendesk ticketing system.-Maintain, update and support Active Directory Infrastructure.-Supports core services such as Active Directory, SFTP, SMTP, DNS, DHCP, WSUS and Citrix Environment-Manage and execute multiple concurrent projects-Creation of IIS framework testing websites and installation of SSL certs.-Manages Office 365 environment which includes license management, various microsoft apps, intune and Azure AD-Fluent in various operating systems including all versions of windows and macOS-Maintains and supports multiple phone systems including Avaya Aura 7 and 8x8.-Purchases equipment and setup Microsoft Teams conference rooms for virtual meetings throughout the campus.-Setup and configuration of security systems including camera setup-Top executives personal IT man.