Paul Littlejohn Email & Phone Number

Dubai, Ae

Wingman Executive helps you achieve operational excellence. We offer unparalleled access to elite tools, techniques and procedures, crafted from a unique blend of high-stakes military best-practice and seasoned corporate expertise.Our founder, Paul, is a former fighter pilot, consultant, and multinational COO. He embodies peak performance, drawing from his rich background to guide business leaders through complex operational challenges.With Paul's support, you'll gain tailored, actionable insights designed to ensure your business consistently delivers on your vision.

Cambridge, Ma, Us

Adjunct Faculty Member at Hult International Business School - Dubai

Riyadh, An Nakhil, Riyadh, Sa

Dubai, Ae

Concurrent with Global Lead for Operations Role: Leads the delivery of all sales and service activities in the UAE and Oman for upwards of 25,000 guests per month. Ensures professional, friendly, and cost-effective services across the full customer journey. Manages a team of over 130 travel and tourism professionals to deliver consistently high-quality service and drive profitable growth in a competitive market.- Generated a 40% increase in profit per sale through business wide collaboration and strict KPI monitoring.- Drove a 95% reduction in customer complaints with a drive for operational excellence and improved culture.

Munich, De

Designs and develops global operational strategies to boost growth through adoption of best practices and digital transformation. Business process owner for operational, compliance, internal assurance, and health & safety functions. Leads the Operations Function committee comprising 11 destination COOs, internal consultants, and project managers.- Developed Global Organisational Blueprint in conjunction with business stakeholders covering, Sales & Marketing Strategy, Organisational Design, Technology Roadmap and High-Level Process Mapping.- Led Transformation Programme of over 20 individual projects delivering actionable change across the global organisation.

Global, Ae

Successful delivery of critical services, logistics, and ancillary activities across all three terminals at DXB, the world’s busiest international airport. Manages relationships with airline partners, regulators, airport compliance, and service delivery teams, to meet demanding customer requirements. Leads a management team of 47 delivering 24/7 operations with 10,000 indirect staff and a budget of $200 million. Reports directly to the Senior Vice President Airline Services.- Delivered 10% increase in productivity, saving $4.19M annually.- Reduced operating costs by 8% ($15.6M) over 3 years.- Enabled 9% year on year growth - Decreased critical service failures by 50%.- Facilitated a 20% year on year reduction in process failures.

Global, Ae

Reporting to the Senior Vice President Airline Services, led the customer service team of 5 direct reports for airport operations in Dubai handling over 130 airline customers and 10 million passengers annually. Covered all areas of customer operations such as check-in, boarding, transfers, baggage services, and VIP/special handling teams. Oversaw a $30 million budget and 1,300 employees. - Delivered a 9% increase in productivity saving $1.2M.- Led joint venture and purchase of a 70% stake in a Dubai based start-up.- Implemented innovative financial management framework

Global, Ae

Managed an 18-month change management program focused on transformative change, upskilling staff, modifying the ways of working, developing career progression plans, and redefining roles to match responsibilities, as well as organizational design and process improvements. Reporting to the Vice President Business Support, guided a team of 5 and oversaw a budget of $3.6M. - Drove organizational and cultural transformation, focused project management and deep stakeholder engagement.- Removed $6.11M of annual costs from the business achieving 75% of consultancy projections. - Effective enterprise level change management ensured business model changes and new works of working endured beyond project delivery

London, London, Gb

Specialized in organizational design, role definition and process mapping in support of company transformation. Forged relationships with prospective clientele, cultivated business development leads, supported bid development through program management, technical detail, risk analysis, resource estimation, competitive costing, and ensured profitability. Reported to the Global Head of Aviation.- Enabled 25% reduction in delays, 40% reduction in workforce costs and overall savings of over $100M for Europe’s largest tour operator.- Created $8.17M of annual savings for a Dubai based company through the design of a delivery-focused organization structure and the creation of an enhanced operating model change blueprint.

Gb

Gb

Enhanced trial output quality and standardization through the creation of an industry best practice trials handbook. This work facilitated the rapid expansion of Typhoon combat capability required for Operation Ellamy (Libya 2011).Improved delivery time of detailed technical and tactical evaluation reports by 50%.

Washington, Dc, Us

Delivered a saving of $2M through a redesign of the air combat instructor training program. Reduced airborne training time by 30%. Improved Instructor proficiency and standardization through an innovative mix of synthetic training and peer review.

Gb

Advised senior military leadership on air-power deployment and utility within ongoing military operations. Interacted with cross-government agencies to optimize airpower contribution to military effectiveness.

Gb

Successfully delivered multinational training in Europe, the Middle East and the USA. Exceeded performance targets and improved Squadron safety and proficiency.Conducted airborne reconnaissance and air policing missions in support of Operation Northern Watch (Iraq 2002).

Gb

Officer Training at RAF College Cranwell and subsequent military flying training.

Advanced Management Achievement Course

Intermediate Command And Staff Course (Air)

Ba(Hons), International Relations & Strategic Studies