Paul Lomeo Email & Phone Number

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences and improving brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. As Sales Director and Account Executive, I’ve mentored two sales representatives and champion NovelVox’s next-generation solutions, which include Unified Desktop, AI Automation, Digital Engagement… Show more NovelVox is a global contact center service provider, committed to transforming agent-customer experiences and improving brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. As Sales Director and Account Executive, I’ve mentored two sales representatives and champion NovelVox’s next-generation solutions, which include Unified Desktop, AI Automation, Digital Engagement, and Integration with Salesforce.com, SAP, Epic, and other apps.➡️ SET PACE FOR REVENUE ATTAINMENT and generated a multimillion-dollar pipeline within six months. On track to exceed Annual Recurring Revenue (ARR) and Annual Contract Value (ACV) targets year-over-year, earning trusted relationships with customers across retail, banking, healthcare and more. Forge and nurture partnerships with technology solutions providers: Genesys, Lumen Technologies, Waterfield, Inflow, Avaya, Five9, and Amazon.➡️ CAPTURED NovelVox’s second major omnichannel retailer. Met with and advised customer’s senior stakeholders while they navigated a complex migration into Amazon Cloud. Uncovered/delivered solutions around their ability to retain existing functionality and retail systems.➡️ DELIVERED SOLUTIONS FOR COMPLEX INTEGRATION PROJECT for national credit union. Partnered with transformation vendor and implemented NovelVox’s Unified Desktop with enhanced Chat. Project entailed data integration between Jack Henry Financial Services systems and Salesforce.com.➡️ LED JOINT SALES INITIATIVE. Tapped a long-standing customer relationship and collaborated with IT infrastructure technology partner to help major healthcare organization migrate to NovelVox’s Unified Desktop and reap immediate ROI. The successful $1M+ project paved way for more partner pipeline opportunities. Show less

Denver Metropolitan Area

Led company-first joint AI/Automation initiative with itelBPO. Achieved 125% sales quota in first six months. Account and relationship acquisitions included: DaVita Health, itelBPO, ibotta, and Forever 21.

Denver, Co

In classic hunter role prospecting for customers with 5K+ employees, displaced competitors and penetrated a market where predecessors had underperformed. Achieved 154% of revenue target acquiring/developing account relationships with UC Health, Comcast, CenturyLink/Lumen, T-Mobile, Banner Health, GM Financial, and H&R Block. ➡️ AWARDED FOR CAPTURING COMPANY’S LARGEST CONTRACT: Ideated/led seminar for major Cisco clients, resulting in multimillion-dollar contract. The customer, a global and… Show more In classic hunter role prospecting for customers with 5K+ employees, displaced competitors and penetrated a market where predecessors had underperformed. Achieved 154% of revenue target acquiring/developing account relationships with UC Health, Comcast, CenturyLink/Lumen, T-Mobile, Banner Health, GM Financial, and H&R Block. ➡️ AWARDED FOR CAPTURING COMPANY’S LARGEST CONTRACT: Ideated/led seminar for major Cisco clients, resulting in multimillion-dollar contract. The customer, a global and growing church organization, was able to streamline support, implement new video streaming technology, and realize an ROI on their investment in one year.➡️ ARCHITECTED SALES STRATEGY TO DISPLACE COMPETITOR: Liaised with network partner contacts to discover Cisco system technology owner. Earned audience with client, secured buy-in, and won an over $1M ARR contract. Throughout my company transitions and the customer’s M&A changes, the ongoing relationship continues to deliver profitable new partnership and client opportunities. Show less

Greater Denver Area

Delivered 125% of managed services quota and 105% of margin quota. Earned “Largest Managed Services Deal” award after securing new health insurance customer contract: After proposing and delivering on a paid pilot, the client saw immediate ROI, including major reductions in service escalations/SLA rebates, and signed the multimillion-dollar contract early. Other example customer relationships: PetSmart, Memorial Herman Hospital, AT&T, Bank of the West, CenturyLink/Lumen, Hyundai Financial, and… Show more Delivered 125% of managed services quota and 105% of margin quota. Earned “Largest Managed Services Deal” award after securing new health insurance customer contract: After proposing and delivering on a paid pilot, the client saw immediate ROI, including major reductions in service escalations/SLA rebates, and signed the multimillion-dollar contract early. Other example customer relationships: PetSmart, Memorial Herman Hospital, AT&T, Bank of the West, CenturyLink/Lumen, Hyundai Financial, and Intel. Show less

Denver, Colorado

After navigating M&A change at Genesys, carried over key enterprise account relationships, delivering 110% of sales quota (1 of 2 years). Example relationships: Visa, FairPoint Communications, Telus, Verizon, Cannon USA, and Comcast.

Greater Denver Area

Over a formative and rewarding decade, I drove Direct and Channel Partner Major Account Sales for 50% of US and Canada. AWARDED Presidents Club 10-Year Achievement, meeting or exceeding multimillion-dollar revenue targets, year over year. Promoted from Account Executive to Sales Director (2003) and built/led sales team of five, addressing Presales, Marketing, Channel Support, Resource Alignment, and Sales Training functions. Twice awarded Manager of Year as result of my team’s top sales… Show more Over a formative and rewarding decade, I drove Direct and Channel Partner Major Account Sales for 50% of US and Canada. AWARDED Presidents Club 10-Year Achievement, meeting or exceeding multimillion-dollar revenue targets, year over year. Promoted from Account Executive to Sales Director (2003) and built/led sales team of five, addressing Presales, Marketing, Channel Support, Resource Alignment, and Sales Training functions. Twice awarded Manager of Year as result of my team’s top sales performance. Show less