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Digital transformation leader with over 24 years of experience in the Information Technology industry driving transformations across Core Banking, CRM, MDM, SAS Analytics, Marketing Automation, Cards & Payments etc.Key achievements include:1. SI Engagement Head for implementation of CRM, MDM, Sales & Service Analytics, Marketing automation and user adoption Program for State Bank of India2. Headed IT Application Services Business Unit for BFS3. Headed IT Infrastructure Services Delivery Unit for BFS4. Relationship head as Global Client Partner for Credit Suisse engagement across US, UK and Switzerland.5. Headed Cards and Payments Delivery for a Portfolio of Customers6. Driven enterprise and solution architecture decisions for complex digital transformation programs.7. Managed P&L, complex contract, vendor relationship, client relationship and complex deliveryWorked with customers of leading organisations like Accenture, Cognizant, Tata Consultancy Services, Tech Mahindra and PCL Mindware. Spent 5 years in academiaMasters’ degree in Computer Science and Engineering from Guindy College, Anna University, Chennai. BE in Electrical Engineering from NIT Silchar.
A Global It Giant
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Si Head, Digital Transformation At Reserver Bank Of IndiaA Global It Giant Apr 2018 - PresentMumbai Area, IndiaDriving Digital Transformation initiative for Reserve Bank of India. A unique Digital India initiative that aims to transform consumer protection services.
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System Integrator Engagement Head, Crm Implementation For State Bank Of IndiaTech Mahindra Jul 2016 - Mar 2018Mumbai Area, IndiaProvide strategic direction and program governance oversight for CRM implementation in SBI. This includes build and deployment of full technology stack, from virtualised private cloud environment up to CRMNEXT Product implementation. Build Informatica MDM (Master Data Management) solution for the group, SAS Analytics based cross-sell recommendation and marketing automation. Enterprise mobility and e-Learning. Realtime integration through IIB enterprise service bus. Manage complex contractual obligations and vendor relationships. -
Co-Founding Managing Director And CtoSelectrooms Jan 2016 - Jul 2016Kolkata Area, IndiaLead the SeleceRooms product management, coding, review, testing, and rollout, platform strategy, product architecture and roadmap. SelectRooms is backed by Fairfest Media (fairfest.com), Organisers of TTF & OTM, India's largest Travel Trade Show Network. -
Managing Director - Large Deals ExecutiveAccenture Nov 2014 - Dec 2015Bengaluru Area, IndiaLead large deals for application management services business. Successfully lead multi-million dollar, multi year deals through different stages of the sales cycle. This included both new and renewal deals. Drive multi-functional internal teams and client stakeholders to ensure the right fit for Accenture, optimal solution, compelling proposal, accurate buyer value assessment and win-win deal pricing. -
Global Head Of Bfs It Infrastructure Services SbuCognizant Technology Solutions Jun 2013 - Oct 2014Pune Area, IndiaProvided solution and delivery leadership for IT infrastructure services for BFS customers globally. This involved enterprise resource planning, pre-sales support, incubation and scaling of high-performance service delivery organization. Ensured business growth coupled with flawless execution aligned to customer objectives. Drove continuous service improvement and transformation initiatives to ensure sustainability and increased value for our services. Owned P&L, budgeting and cost optimization initiatives -
North America Head Of Bfs Application Management Sbu, Client PartnerCognizant Technology Solutions Jan 2011 - Jun 2013Greater New York City AreaHead for Application Management services for BFS North America. Provided sales leadership, built and managed executive level client relationship required for protecting and extending our business. Lead the service management and transformation strategy with differentiated service offering. Relationship head and P&L owner for Investment Banking and Asset Management unit with a global bank based out of Europe. Scaled business exceeding the growth and margin targets. Ensured flawless execution of major change projects and initiatives across business lines.
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Director - Projects, Cards & PaymentsCognizant Technology Solutions Oct 2007 - Jan 2011Kolkata Area, IndiaLead the Cards and Payments Strategic Business Unit (SBU). Provided pre-sales support, acquired new customers, scaled up delivery, solution and pre-sales organisations. Drove architectures, solutions and consulting for products across mobility, payment cards, payment authorization, clearing & settlement, risk and dispute management. Lead M&A Integration Consulting to integrate wholesale banking product lines for a global product organisation in retail and wholesale banking space. Represented Cognizant as speaker in payment conferences. Managed P&L and budgeting for the SBU.
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Senior Manager - Projects, Cards & PaymentsCognizant Technology Solutions Apr 2006 - Sep 2007Kolkata Area, IndiaSenior Delivery Manager for Cards & Payments customer engagements involving application development, maintenance, and consulting projects. The projects included retail payment processing initiated through multiple payment channels, Point of Sale Payment Terminal software, clearing and settlement of Credit card authorized transactions, maintaining and updating Visa and MasterCard regulations, card dispute and risk management, credit rating and marketing services including management of very large customer and credit rating data bases, credit and marketing analytic, customer acquisition.
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Manager - Projects, Cards & PaymentsCognizant Technology Solutions May 2004 - Mar 2006Kolkata Area, IndiaProject and Program Management for Cards & Payments customer engagements involving application development, product enhancement, migration, maintenance, and consulting projects. The projects included Point of Sale payment terminal products, merchant on-boarding, transaction authorization, clearing & settlement, prepaid and loyalty issuance and processing product lines, debit transaction processing system, credit and marketing services systems.
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Account ManagerCognizant Technology Solutions Sep 2002 - Apr 2004Greater New York City AreaAccount Management for the Commercial Lending and Global Credit Risk Management business for a large global bank in the US. Managed customer relationship. Periodically assessed the expectations of the client and our service delivery teams to ensure success of the relationship. Called on client to discuss and resolve problems, maintain clear and direct lines of communications. Owned P&L & budgeting
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Assistant Manager - ProjectsCognizant Technology Solutions Apr 2000 - Sep 2002Arlington, TxProject Manager/Lead responsible for Architecture, Design and Development for projects in C, C++, Java, Solaris. Conversion of a smart card based payment product' authorization and settlement engine from Windows to Solaris. Mainframe to Solaris migration of check processing transactions. Product architecture and roadmap for a document foldering and distribution system.
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Senior Associate - ProjectsCognizant Technology Solutions Aug 1999 - Apr 2000Munich Area, GermanySolaris conversion for the transaction authorization and settlement engine for the Smart Card based Payment System. 16 bit to 32 bit conversion for a card management system. Supported Payment System installations globally.
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ManagerMindware Pcl Mar 1996 - Jul 1999Munich Area, GermanyArchitecture, design, development and global roll-out of a smart card based payment product (STARCOIN). The design was based on ISO-8583 financial messaging standards. Security was managed using symmetric keys and key hierarchy for ensuring card/terminal/transaction security. Developed using C/C++/Oracle/Windows Technology stack aligned to evolving EMV standards. Implemented Oracle AP/AR/GL reporting for a global telecom provider in Singapore. Developed PL/1 Parser in unix for Y2K conversion using lex/yacc tools
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Senior Systems AnalystTata Consultancy Services Mar 1994 - Mar 1996Kolkata Area, IndiaProvided oracle support to several domestic customers including the TATA group in Jamshedpur. Supported the training group in developing and reviewing training materials, case studies, provided training and managed corporate training -
LecturerNational Institute Of Technology Silchar May 1988 - Mar 1994Taught Electrical, Electronics and Computer Science subjects to under-graduate students. Guided under-graduate research projects. Coordinated the CLASS (Computer Literacy and Studies in School) project of the Government of India for the north-eastern zone.
Manoj Paul Skills
Manoj Paul Education Details
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First Class With Honors -
First Class
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Gurucharan CollegeFirst Class
Frequently Asked Questions about Manoj Paul
What company does Manoj Paul work for?
Manoj Paul works for A Global It Giant
What is Manoj Paul's role at the current company?
Manoj Paul's current role is Digital Transformation Head.
What is Manoj Paul's email address?
Manoj Paul's email address is ma****@****ape.net
What is Manoj Paul's direct phone number?
Manoj Paul's direct phone number is +91 98863 *****
What schools did Manoj Paul attend?
Manoj Paul attended College Of Engineering, Guindy, National Institute Of Technology Silchar, Gurucharan College.
What are some of Manoj Paul's interests?
Manoj Paul has interest in Children, Economic Empowerment, Education, Poverty Alleviation, Arts And Culture.
What skills is Manoj Paul known for?
Manoj Paul has skills like Program Management, Crm, Strategy, Global Delivery, It Strategy, Business Intelligence, Software Project Management, Payments, Management, Sdlc, Offshoring, Business Transformation.
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Manoj Paul
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