Paul Marcu Email & Phone Number

Cluj-Napoca, Cj, Ro

Cluj County, Romania

Passionate Technical Support Manager at Endpoint Protector by CoSoSys (now part of Netwrix) Managing a worldwide portfolio of partners and customers, continuing to build a trustworthy and reliable business relationship. Aiming to motivate and guide my team into providing excellent, customer-orientated solutions and services.Assuring Premium Technical Support for for a global customer base, supporting an amazing world leading DLP solution, in an ultra high demanding - technological environment, ensuring the safety and comfort for biggest Enterprise customers.Having built, grown and lead the Customer and Technical Support department from A to Z, providing Tech Support Services from SMBs to Enterprise.Having implemented and managed internal Ticketing Systems - Zendesk, OTRS, Salesforce, SLA and legal/compliance & escalation processesWorking with Executives interdep on aligning with our internal high-standard values and strategy. Having worked closely with all product related processes, phases and cycles. PM, RnD, QA, Sales, Marketing and Legal.Strategic stakeholder on behalf of the Customer Support Services - Escalation and problem management with external and internal stakeholders. Partners & resellers aswellLeader and Sr Leader, passing on values and roles for new Leaders Previous Technical Account Manager, having built a team of TAMs and Premium CS offering, for level 1 and level 2 SupportFocused on leveraging the buffer between Business and Customer necessity - Excellent understanding of Customer Requirements, having engulfed Sales Engineering and coaching with the team in this direction. Technologies in use: Cross-Platform DLP (Data-in-motion, Data-at-rest), HW Servers, Virual environments, Cloud hosted, AWS, Azure, Encryption, Linux ssh, SQL, Virtualisation___Ultimate Goal: Making customers feel happy and feel comfortable and feel they made the right decision when choosing to work with us, and our products & services. And have them stay with us

Cluj County, Romania

Having been a Trade consultant for the business relationshipThe contact person in touch with the Austrian technical department, for service issuesHaving translated documents and technical books

Cluj County, Romania

Having been a Customer Support consultant for D-A-CH region (Germany – Austria - Switzerland)Having liked and responsible with internal team teaching / training

Cluj County, Romania

- selling customized IT solutions (Hw & C, Sw, Networking, Data/Security Access Systems)- maintaining customer portofolio and acquiring new customers (region: Cluj and adj. counties)- company and offer presentation- MS Office , Cogito ERP software- sales adjacent activities : interaction with accounting, product-management, warehouse,production-service, management and logistics departments

Cluj County, Romania

- computer assembly, computer service, software installation - hardware and software testing- computer maintenance and service for the customers

Master'S Degree, Business Administration And Management, Sbm

International Business Relations - German Studyline