Paul Marshall Email & Phone Number

United Kingdom

Internal transfer to move to the acquisition team as a UC technology expert. Providingmentorship to the desk based and field sales team as well as providing solution-based fixes tobusiness challenges.. Sales mentorship to the Bristol desk-based team, including product training. Increasing pipeline for Account Managers and sales team. Advising customers on voice transformation journeys to Hosted, Microsoft Teams, BT One Phone. Providing legacy support on legacy… Show more Internal transfer to move to the acquisition team as a UC technology expert. Providingmentorship to the desk based and field sales team as well as providing solution-based fixes tobusiness challenges.. Sales mentorship to the Bristol desk-based team, including product training. Increasing pipeline for Account Managers and sales team. Advising customers on voice transformation journeys to Hosted, Microsoft Teams, BT One Phone. Providing legacy support on legacy platforms. Working with primary suppliers, RingCentral, Mitel, Cisco, BT Wholesale etc. to ensure sales teams have access to the latest information and sales messaging Show less

South West

Recruited into BT to lead the client relationship to its major public sector accounts in Wales andSouth West. Clients included all major councils in Cornwall and Devon, All major acute hospitals, 999 services and a number of Housing Associations. This included managing a client P&L of £22.5Millionwhich I stabilised and increased over the time of my tenure.. Consistently highest NPS score of the field sales team. Created bridges between C-suite within customers and BT to ensure… Show more Recruited into BT to lead the client relationship to its major public sector accounts in Wales andSouth West. Clients included all major councils in Cornwall and Devon, All major acute hospitals, 999 services and a number of Housing Associations. This included managing a client P&L of £22.5Millionwhich I stabilised and increased over the time of my tenure.. Consistently highest NPS score of the field sales team. Created bridges between C-suite within customers and BT to ensure higher levels ofengagement with very poor previous relationships. Significant wins within accounts and sectors with no previous engagement including mobiles,cloud hosting, security and Unified Communications. Provided support on a failing project to deliver the largest network in Cornwall to includeconnectivity, data centre, Unified Comms. Support provided enabled the project to bedelivered within a revised aggressive timescale and within budget. Show less

United Kingdom

Corporate Account Director for a mix of public and private sector companies with a combinedannual customer spend of circa £2.5million. Key roles include customer retention, identifyingwhite space opportunities and relationship development. Cover a wide, diverse portfolio of accounts, from public sector, private sector and householdnames. Personable and pro-active account management has led to the retention of several keyaccounts and development of those accounts from… Show more Corporate Account Director for a mix of public and private sector companies with a combinedannual customer spend of circa £2.5million. Key roles include customer retention, identifyingwhite space opportunities and relationship development. Cover a wide, diverse portfolio of accounts, from public sector, private sector and householdnames. Personable and pro-active account management has led to the retention of several keyaccounts and development of those accounts from dormant to active, not limited to severalaccounts becoming reference sites. Broad product knowledge has led to a significant uptrend in pipeline generation and activecustomer engagement. Consultative, solution-based approach enables me to build strong bonds with existing baseand become their trusted solutions advisor on many key projects. Show less

Across Swcomms Installed Base

Responsible for developing existing accounts to ensure increased uptake of swcomms provided products and services. Also, responsible for increasing customer retention, customer satisfaction and delivery of regular technology updates. • Managing a diverse portfolio of accounts including PBX, MPLS, Unified Communications, LAN, WIFI, Contact Centre, data centre, MS365 and Video Conferencing across multiple verticals.• Current reoccurring yearly value of accounts is circa… Show more Responsible for developing existing accounts to ensure increased uptake of swcomms provided products and services. Also, responsible for increasing customer retention, customer satisfaction and delivery of regular technology updates. • Managing a diverse portfolio of accounts including PBX, MPLS, Unified Communications, LAN, WIFI, Contact Centre, data centre, MS365 and Video Conferencing across multiple verticals.• Current reoccurring yearly value of accounts is circa £500,000.• Conducting regular analysis of client requirements both on-site and off-site. • Providing quotations and statement of works. • Meeting with clients to discuss topics and resolve issues.• Reporting business solutions to C-level.• Ongoing relationship management with suppliers.• Providing regular sales and activity reports.• Compiling and delivering commercial and technical presentations to clients.• Ongoing technical expertise on ShoreTel, Alcatel-Lucent, Toshiba PBX’s, WIFI, LAN/WAN, connectivity (both wired and wireless).• Direct sales of Video Conferencing solutions. Show less

Exeter, United Kingdom

As an experienced field based installation and commissioning engineer, an opportunity arose for me to develop a presales role at swcomms. Initially employed as the sole presales support specialist I worked as part of a dedicated team providing phone system, unified communications, contact centre, data (wired and WIFI) and network access e.g. MPLS, leased lines etc. Key responsibilities:-•Ensuring tenders are answered in a professional and timely manner•Providing key technical… Show more As an experienced field based installation and commissioning engineer, an opportunity arose for me to develop a presales role at swcomms. Initially employed as the sole presales support specialist I worked as part of a dedicated team providing phone system, unified communications, contact centre, data (wired and WIFI) and network access e.g. MPLS, leased lines etc. Key responsibilities:-•Ensuring tenders are answered in a professional and timely manner•Providing key technical support on projects from 5 users up to 6,000 users•Training new staff on telephony systems and providing existing team members with updates•Technical sales demonstrations and presentations•Presales support and design for Toshiba, Alcatel-Lucent Enterprise, Horizon (Hosted) to include the following •PBX CIX40, 100, 200, 670 and IPEdge, Alcatel-Lucent OXO, OXE•Unified Communications•CTI integration•Data portfolio•Contact centre, CC standard, Genesys Compact Edition, Taske•FMC•Presales support and design for Oak call recorders and call logging•Presales support and design for Retell call recorders and call loggingKey Achievements:-•A new position for swcomms I developed the role and provided support for up to 8 different account managers at any one time from a standing start.•Achieved both engineering and full presales certification in less than 6months.•I have continued to expand on my knowledge by gaining experience and certification in LAN, WIFI, CTI, unified communications and contact centre plus numerous other OEM products.•Presales on the largest PBX opportunity awarded to swcomms at circa £2,000,000 for VoIP PBX, data, alarm monitoring systems etc.•Presales for the 1st, 2nd and 4th ever deployments of Alcatel-Lucent OmniTouch Premium Edition (Genesys Compact Edition)•Uncovered and developed the largest capital value contact centre opportunity ever won by swcomms, proved full presales support from conception to sign-off on this very involved deployment. Show less

Countywide

After coming back from travelling I took up a role working for my father in his building and maintenance company. Role was primarily based around dealing with customer issues in new build houses ranging from cosmetic works to analysing and detailing faults in building infrastructure.

Took a year out to realise a long held ambition to travel the world and experience new cultures, experiences. Also took time to learn new skills such as scuba diving, white water rafting as well as gaining experience in Spanish whilst in South America.

London

Employed through Greenwood Communications back to Nortel Networks to carry out a large upgrade on a carrier switch for Global Crossing and Colt over 3 months. No loss of service experienced on the whole upgrade and project delivered on time and within budget.

Maidenhead

Responsible for providing non-technical and website support to the consumer response team.Key responsibilities:- •Process improvement•Documentation updates•Consumer liaison and reassurance•Web-site maintenance and enhancement.

Maidenhead

Originally employed as a field based installation engineer, promotions throughout my career saw me progress to Senior Commissioning specialist and then take on an office based role as a Technical support. final promotion was to a Senior Technical Support Engineer role providing ongoing 24/7 support to a global workforce. Key Responsibilities:-•Providing technical and non-technical support for field based staff as well as external customers. •Gave technical presentations to… Show more Originally employed as a field based installation engineer, promotions throughout my career saw me progress to Senior Commissioning specialist and then take on an office based role as a Technical support. final promotion was to a Senior Technical Support Engineer role providing ongoing 24/7 support to a global workforce. Key Responsibilities:-•Providing technical and non-technical support for field based staff as well as external customers. •Gave technical presentations to external customers to facilitate an understanding of what was involved in a multi-million pound upgrade of their systems. •Designed and presented non-technical courses to all field staff within EMEA explaining the Global Technical Assistance Centre (GTAC) team and safe working procedures. •Liaison with technical and customer support teams to ensure technical issues were resolved in a timely and professional manner. •Out-of-hours technical support and monitoring for business critical upgrades, ensuring that there was no loss of service during the shift.•Technical authorship of numerous documents to enable engineers to work more effectively. •Quality assurance on cabling, installation and paperwork.Key Achievements:-•Improved team member satisfaction by 20% through design and implementation introduction of a feedback form, the results of which were presented to senior management and directors. •Designed and implemented Introduced a questionnaire to increase dialogue between the field and the EMEA support team, internal and external CSAT improved. •European Prime for various products including Motorola data aggregator Show less

Seaton

Started working for Racal Instruments as a contractor and was quickly offered a permanent position as a Test Engineer working on fault resolution to circuit and component level. Key Responsibilities:-•Testing various types of military grade communication and marine equipment from MF (Medium Frequency) to Microwave, including small mobile telephone systems.•Diagnosis feedback•Fault finding to component level.•Quality assurance.

Hnd Electronics And Communications, 5 Distinctions

Ond Electronic Engineering

Education record