Paul Mason Email and Phone Number
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My passion is helping SaaS companies find innovative ways to achieve measurable results, increase product adoption, grow revenue, and solve challenging problems for their customers!I have 15+ years of experience in customer success and account management working with Fortune 1000 and enterprise customers focusing on relationship building, product engagement, contract renewals, and developing and executing strategic account plans for companies in the E-Commerce, Travel & Hospitality, Financial, B2B, Enterprise Software, QSR, and Healthcare verticals. I am noted for achieving double-digit growth, up-selling strategic opportunities, exceeding quotas, and delivering proactive solutions that exceed KPIs. I am a quick learner when it comes to new technology, an excellent project manager, and possess strong communication skills that allow me to efficiently collaborate across departments/teams. I also have over 4+ years of experience hiring, coaching, and leading customer success/account management teams. When I am not in the office, I love cooking and offshore fishing. I have an entrepreneurial spirit and helped start a winery in Napa Valley that has earned critical acclaim and seen over 350% growth!Relationship Management | Client Success Management | Enterprise SaaS Solutions | Exceeding Quotas | E-Commerce | Customer Success Management | P&L Ownership | CRM SalesForce | Relationship Building | Contract Negotiation | Business Development | Project Management | Executive-Level Presentations & QBRs | Data Analysis | Team Leadership | Forecasting & Budgeting | Digital Marketing | Startup Companies| Microsoft Office | Gainsight | Salesforce
Snaplogic
View- Website:
- snaplogic.com
- Employees:
- 51
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Senior Enterprise Customer Success ManagerSnaplogic May 2023 - PresentSan Mateo, Ca, Us• Account Management & Prioritization: Oversee a portfolio of 20-30 high-value enterprise accounts across diverse industries, managing an ARR of $6MM while ensuring high-priority client satisfaction.• Customer Obsession: Maintain 100% Net Revenue Retention (NRR) by focusing on creating value for customers and identifying expansion opportunities from onboarding through renewal negotiations.• Operational Efficiency: Build and deliver strategic account plans that maximize customer value, foster long-term partnerships, and capitalize on strategic upsell opportunities.• Cross Functional Collaboration: Partner across departments—Sales, Engineering, Marketing, Finance, Legal, and Product—to deliver customized solutions, drive product feature enhancements, and increase usage.
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Senior Customer Success ManagerInkling 2019 - Feb 2023San Francisco, Ca, Us• Revenue Management: Maintained and owned $4M+ in ARR for Fortune 1000 companies through strategic outcome-based account planning.• Client Retention: Increased net revenue retention to 100% for Fortune 500 customers, and other premier clients in healthcare, insurance, finance, QSR, and manufacturing industries.• Measurable Results: Developed strategies to reduce employee turnover for customers by up to 40% by helping to drive usage and a shift from print to digital which saved an estimated $3M+ in training costs.• Account & Revenue Growth: Recovered over $2M in overall revenue from at-risk enterprise accounts by realigning customer expectations with industry best practices by working across departments to find innovative solutions, driving adoption of features, and leveraging metrics to demonstrate and maximize ROI.• Executive Relationship Building: Created and executed strategic growth plans in collaboration with executive stakeholders. -
Senior Customer Success Director/Customer Success DirectorMarin Software 2016 - 2018San Francisco, Ca, UsMaximized value and ROI of SaaS solutions for enterprise customers by leading relationships from onboarding to renewal. Identified and developed new business opportunities and solutions aligned with clients’ immediate and emerging needs in collaboration with key decision-makers, and technology resources. • Cross-vertical Expertise: Managed $3M in annual revenue across technology, travel & hospitality, e-commerce, B2B, and healthcare verticals.• Client Retention & Quota Management: Consistently beat client retention goals by 20% by partnering with clients on growth-focused account plans in response to a new quota success model.• Proactive Solutioning: Won back Fortune 100 client business to deliver 24% YoY account growth by developing a competitive analysis that demonstrated the value of the company’s solution and resulted in a published case study.• Contract Negotiation: Negotiated 50%-longer renewal contract of a top 10 global customer after resolving pricing concerns to preserve long-term revenue commitment and enable unlimited future growth. -
Head Of Online Marketing & UsabilityHermes Nextec Llc 2014 - 2016Chicago, Illinois, UsRecruited to lead 360-degree e-commerce and consulting engagements for all US clients. Partnered with client executives, business development, and marketing teams to develop and implement cross-channel solutions that maximized technology investment and marketing ROI. Select accomplishments:• Revenue Growth : Grew revenue 200% YoY by proactively forging strong, consultative relationships with C-level executives to understand business needs and promote targeted offerings aligned with strategic priorities.• New Business Development : Secured executive buy-in to bring outsourced business channels in-house; promoted channels to clients to grow new revenue streams by 25% and increase ROI 60% YoY, resulting in global adoption.• Strategic Planning: Reversed a client's underperforming sales to deliver 300% of their sales growth goals by partnering with internal and client stakeholders to develop and implement a cross-channel promotional plan.• Iterative Problem Solving: Reworked an inherited, ignored proposal to revamp client's UX; demonstrated urgency and value that resulted in the client's buy-in and grew their sales by 50%. -
Account DirectorPerformics 2011 - 2014Paris, FrGuided a team of five account managers and analysts to optimize key clients’ media spend as P&L owner and client relationship lead. Developed and executed cross-channel digital strategies across SEM, Social, Conversion/Usability Optimization, SEO, and Programmatic. Select accomplishments:• Sustainable ARR Growth: Achieved consistent 20%+ YoY growth by partnering with C-level client leaders on strategic digital marketing programs that drove profitable ROI and exceeded KPIs.• Client Success: Generated $200M+ in annual client revenue from a $20M+ annual media budget to surpass client expectations and drive renewal and incremental business projects.• Data Driven Solutions: Partnered with internal and client engineering, analytics, legal, and finance teams on an 18-month, $20M project to understand the impact increased investment had on e-commerce, resulting in 250% revenue growth for the client and 150% for Performics. -
Account Manager/Senior Account ManagerPerformics 2006 - 2011Paris, Fr
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Account ManagerGoogle 2007 - 2008Mountain View, Ca, Us
Paul Mason Skills
Paul Mason Education Details
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Stonehill CollegeBachelor Of Science (Bs) In Business Administration/Finance (Minored In Economics)
Frequently Asked Questions about Paul Mason
What company does Paul Mason work for?
Paul Mason works for Snaplogic
What is Paul Mason's role at the current company?
Paul Mason's current role is Enterprise Customer Success Manager | Account Leader | Client Advocate | SaaS Consultant | Vintner | Angler | Sales.
What is Paul Mason's email address?
Paul Mason's email address is pm****@****ing.com
What is Paul Mason's direct phone number?
Paul Mason's direct phone number is +120735*****
What schools did Paul Mason attend?
Paul Mason attended Stonehill College.
What are some of Paul Mason's interests?
Paul Mason has interest in Grandkids, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Basketball, Fishing, Home Decoration, Health.
What skills is Paul Mason known for?
Paul Mason has skills like Sem, Digital Marketing, Ppc, Google Adwords, Online Advertising, Mobile Marketing, Customer Insight, E Commerce, Google Analytics, Social Media, Web Analytics, Strategy.
Who are Paul Mason's colleagues?
Paul Mason's colleagues are Snaplogic Snaplogic, Nonthanat T., Roger Coles, Vaishnav Kshirsagar, William Goff, Manish Rai, Namita Prabhu.
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