Paul Mason Email & Phone Number

San Mateo, CA, US

• Account Management & Prioritization: Oversee a portfolio of 20-30 high-value enterprise accounts across diverse industries, managing an ARR of $6MM while ensuring high-priority client satisfaction.
• Customer Obsession: Maintain 100% Net Revenue Retention (NRR) by focusing on creating value for customers and identifying expansion opportunities from onboarding through renewal negotiations.
• Operational Efficiency: Build and deliver strategic account plans that maximize customer value, foster long-term partnerships, and capitalize on strategic upsell opportunities.
• Cross Functional Collaboration: Partner across departments—Sales, Engineering, Marketing, Finance, Legal, and Product—to deliver customized solutions, drive product feature enhancements, and increase usage.

San Francisco, CA, US

• Revenue Management: Maintained and owned $4M+ in ARR for Fortune 1000 companies through strategic outcome-based account planning.
• Client Retention: Increased net revenue retention to 100% for Fortune 500 customers, and other premier clients in healthcare, insurance, finance, QSR, and manufacturing industries.
• Measurable Results: Developed strategies to reduce employee turnover for customers by up to 40% by helping to drive usage and a shift from print to digital which saved an estimated $3M+ in training costs.
• Account & Revenue Growth: Recovered over $2M in overall revenue from at-risk enterprise accounts by realigning customer expectations with industry best practices by working across departments to find innovative.
• Executive Relationship Building: Created and executed strategic growth plans in collaboration with executive stakeholders.

San Francisco, CA, US

• Maximized value and ROI of SaaS solutions for enterprise customers by leading relationships from onboarding to renewal. Identified and developed new business opportunities and solutions aligned with clients’ immediate.
• Cross-vertical Expertise: Managed $3M in annual revenue across technology, travel & hospitality, e-commerce, B2B, and healthcare verticals.
• Client Retention & Quota Management: Consistently beat client retention goals by 20% by partnering with clients on growth-focused account plans in response to a new quota success model.
• Proactive Solutioning: Won back Fortune 100 client business to deliver 24% YoY account growth by developing a competitive analysis that demonstrated the value of the company’s solution and resulted in a published case.
• Contract Negotiation: Negotiated 50%-longer renewal contract of a top 10 global customer after resolving pricing concerns to preserve long-term revenue commitment and enable unlimited future growth.

Chicago, Illinois, US

• Recruited to lead 360-degree e-commerce and consulting engagements for all US clients. Partnered with client executives, business development, and marketing teams to develop and implement cross-channel solutions that.
• Revenue Growth: Grew revenue 200% YoY by proactively forging strong, consultative relationships with C-level executives to understand business needs and promote targeted offerings aligned with strategic priorities.
• New Business Development: Secured executive buy-in to bring outsourced business channels in-house; promoted channels to clients to grow new revenue streams by 25% and increase ROI 60% YoY, resulting in global adoption.
• Strategic Planning: Reversed a client's underperforming sales to deliver 300% of their sales growth goals by partnering with internal and client stakeholders to develop and implement a cross-channel promotional plan.
• Iterative Problem Solving: Reworked an inherited, ignored proposal to revamp client's UX; demonstrated urgency and value that resulted in the client's buy-in and grew their sales by 50%.

Paris, FR

• Guided a team of five account managers and analysts to optimize key clients’ media spend as P&L owner and client relationship lead. Developed and executed cross-channel digital strategies across SEM, Social.
• Sustainable ARR Growth: Achieved consistent 20%+ YoY growth by partnering with C-level client leaders on strategic digital marketing programs that drove profitable ROI and exceeded KPIs.
• Client Success: Generated $200M+ in annual client revenue from a $20M+ annual media budget to surpass client expectations and drive renewal and incremental business projects.
• Data Driven Solutions: Partnered with internal and client engineering, analytics, legal, and finance teams on an 18-month, $20M project to understand the impact increased investment had on e-commerce, resulting in 250%.

Paris, FR

Mountain View, CA, US