Develop and implement efficient processes within the team to successfully analyze client's samples and meet deadlines.• Perform internal audits and reviews to ensure the accuracy of processed data resulting in satisfied clients and return work.• Utilize advanced Microsoft Excel skills to create and maintain tracking systems for productivity and project metrics.• Coordinate regular professional-development and cross-training meetings with colleagues to enhance productivity and increase quality.

st Buy | Houston, TX | Oct 2018 - Jan 2019• Exceeded monthly sales goals at 140% by providing customers with complete solutions.• Created and ran role-play scenarios in training sessions resulting in 35% departmental revenue increase.• Increased extended warranty sales by 35% through creating various workshops and client training sessions.