Responsible for the design, implementation, and ongoing support of Cyber Security measures across Poundland, Dealz, and PepCo Group. Manage security controls for Infrastructure, Networks, End-User Devices, and Data to mitigate cyber threats.Key Achievements:• KnowBe4 World Record Holder for the fastest PhishER deployment into Poundland, achieving rapid and seamless implementation across the organisation.• Led the implementation of Qualys Vulnerability Management Suite, securing over 3,500 devices across the group.• Deployed KnowBe4 Phishing Simulation and End-User Training, enhancing security awareness for over 10,000 employees.• Implemented DarkTrace Email Security to protect against sophisticated email-based threats.• Introduced Fortinet Endpoint Detection & Response (EDR), integrated with Managed Detection and Response (MDR) services, improving threat detection and incident response.• Developed and enforced Microsoft Azure Security Policies and Blueprints to maintain a secure cloud infrastructure.• Rolled out Microsoft Privileged Identity Management (PIM) to enforce secure and compliant access control for privileged accounts.• Deployed Microsoft Sentinel SIEM to monitor and secure the Poundland Perks Mobile Application, improving incident detection and response times.

Managed the day-to-day maintenance and support of network, server, and telephony infrastructure across multiple countries. Worked closely with project teams to implement system migrations, tech refreshes, and infrastructure improvements.Key Achievements:• Successfully led the relocation of Poundland's UK Head Office, including the migration of 400 employees, with zero business disruption.• Managed the migration of Poundland's File Share Service to a new internal platform as part of a long-term cloud strategy.• Coordinated the server room relocation to a 3rd-party colocation facility during COVID-19, ensuring business continuity without operational downtime.• Oversaw the network refresh from Cisco to Fortinet, consolidating vendors and simplifying the technology stack for improved operational efficiency.• Implemented PRTG Network Monitoring, consolidating multiple legacy monitoring tools into a single solution for improved system visibility and proactive issue resolution.• Rolled out Microsoft Multi-Factor Authentication (MFA) across the organization to enhance access security.

Provided support for operational IT services, including troubleshooting and resolving technical issues.

Delivered desktop support services, ensuring optimal functionality of end-user devices and systems.

Environmental Scientifics Group (ESG) is the UK’s leading provider of testing, inspection and compliance services. Operating across four distinct divisions; Geotechnical Services, Laboratories and Analytical Services, Environmental Safety Compliance and Materials Testing; they offer an unrivalled range of technical expertise and accredited services. With a history dating back more than 100 years, ESG has more than 1,500 employees and serves over 5,000 customers.Primary Responsibilities:•Working in a team of four; my role was the management of incoming service requests via email and/or telephone.•60% Personal First Time Fix Rate•Supporting staff located in 31 sites around the UK.•Management of Daily Backup jobs locally and in our data centres.•Procurement and Provision of new equipment to meet the needs of the business.•Sole responsibility for the provision and day to day management of Mobile Phones / Blackberries.•Typical requests would include:o User Account Issue Resolutiono Mailbox Creation and Issue Resolutiono Network Permissions Managemento Microsoft Office Issues & Resolutiono Remote VPN Connection Configuration & Troubleshootingo Management of the Starters and Leavers process•Escalation to third party suppliers when required

Jaguar Land Rover is the amalgamation of two great British Car brands. In the year ended 31 March 2012, Jaguar Land Rover sold a total of 305,859 vehicles, of which 251,632 were Land Rovers and 54,227 were Jaguars.Primary Responsibilities:•Working as part of a team of 24 First Line Analysts; my role was to assist with the answering of approx. 700 calls per day.•Supporting worldwide staff based mainly in the UK, United States and India.•Assist the end user in the diagnosis and where possible, resolution of their issue.•Typical 1st line calls would include:o Login Issues & Password Resetso Workstation Connectivity Issues (LAN & Wi-Fi related)o Workstation Hardware Issues o Network Drive Mappingo Microsoft Office Issueso RSA SecurID Token Activationo Deployment of software packages using Microsoft SCCMo Remote VPN Connection•Escalation of tickets as required to 2nd line analysts and external companies (e.g. BT, Vodafone, IBM and others

Severn Trent Water are one of Ten water authorities in the UK. Severn Trent Water supply in excess of 3.5m households and businesses within its area.My role was working within the Water Services department whose task was to update the GIS systems to show pressure zones for OFWAT Reporting and Leakage Monitoring & Management.Primary Responsibilities:•Using Internal Tools; identify the areas which required pressure zone information updating.•Identify land gradient and topography along with the various valves and meters to identify multiple pressure zones.•Using the obtained information, update the Underground Asset Data Management System (UADMS) to show the pressure zones•Update the internal NETBASE database which lists all of the company’s pipework, valves, meters and reservoirs to illustrate where the pressure zones were.