Paul Mcadam Email & Phone Number

Greater Chicago Area

J.D. Power is a global leader in consumer insights, advisory services and data and analytics, that has been delivering industry intelligence on customer interactions with products and brands for more than 50 years. I manage research programs and client relationships with large banking organizations in North America to help them measure and identify actions to improve the customer experience. Our services measure the experiences of more than 200,000 banking/payment customers annually and… Show more J.D. Power is a global leader in consumer insights, advisory services and data and analytics, that has been delivering industry intelligence on customer interactions with products and brands for more than 50 years. I manage research programs and client relationships with large banking organizations in North America to help them measure and identify actions to improve the customer experience. Our services measure the experiences of more than 200,000 banking/payment customers annually and provide critical benchmarking information on more than 200 banking and payment brands in the U.S and Canada. Show less

Greater Chicago Area

FIS is a global leader in banking and payments technology solutions, consulting and outsourcing solutions. Strategic Thought Leadership was a function within FIS’ Corporate Marketing & Communications department. I led a team that functioned globally to: (1) proactively influence market and client perceptions of FIS as an innovator and strategic thought partner, and (2) conduct market research and create original content used to inform FIS business and marketing strategy and corporate… Show more FIS is a global leader in banking and payments technology solutions, consulting and outsourcing solutions. Strategic Thought Leadership was a function within FIS’ Corporate Marketing & Communications department. I led a team that functioned globally to: (1) proactively influence market and client perceptions of FIS as an innovator and strategic thought partner, and (2) conduct market research and create original content used to inform FIS business and marketing strategy and corporate messaging. The team actively utilized FIS' various client conferences as thought leadership venues and managed two publications that delivered content to clients globally -- FIS Strategic Insights and FIS InMotion. Show less

Greater Chicago Area

eCom Advisors was a strategy consulting firm focused on financial technology, banking and payments. eCom’s clients included the largest financial institutions and technology solution providers in the financial technology industry. With offices in Atlanta, Boston, Chicago and Columbus, the firm’s particular strength was helping clients optimize the delivery of banking, billing and payment solutions through digital channels. My focus at eCom was creating research and analytic tools to help… Show more eCom Advisors was a strategy consulting firm focused on financial technology, banking and payments. eCom’s clients included the largest financial institutions and technology solution providers in the financial technology industry. With offices in Atlanta, Boston, Chicago and Columbus, the firm’s particular strength was helping clients optimize the delivery of banking, billing and payment solutions through digital channels. My focus at eCom was creating research and analytic tools to help retail banks improve customer experience and drive additional deposits, loans and fee income from their eChannels. eCom Advisors was acquired by FIS in April 2010. Show less

Greater Chicago Area

Responsible for innovation and new product development across BAI’s Research, Training, Event and Publication businesses. Created an enterprise new product development process and worked with clients and BAI’s line-of-business managers to design and launch new products targeted toward retail financial services executives. Served as Editor-in-Chief of BAI's Banking Strategies magazine. Developed the strategy to transition Banking Strategies from a print magazine to a digital publication.

Led a strategic repositioning that resulted in the formation of a profitable/high-growth syndicated benchmarking and consumer research business that served 40 of the top-50 U.S. banks and several Fortune 500 FinTech providers. Managed a team that created and delivered research services addressing: -- Retail and small business deposit acquisition, cross-sell and retention.-- Branch sales productivity and employee engagement-- Relationship banking strategies-- Capturing… Show more Led a strategic repositioning that resulted in the formation of a profitable/high-growth syndicated benchmarking and consumer research business that served 40 of the top-50 U.S. banks and several Fortune 500 FinTech providers. Managed a team that created and delivered research services addressing: -- Retail and small business deposit acquisition, cross-sell and retention.-- Branch sales productivity and employee engagement-- Relationship banking strategies-- Capturing retirement assets of mass affluent consumers-- Electronic payment utilization and profitability Show less

Directed a strategic planning and product development process that generated a range of new e-commerce education and research offerings. These included several new conference and seminars titles and a research project with Clayton Christensen of the Harvard Business School that examined the impact of disruptive technologies in retail financial services.

Utilized a strong network of industry contacts and knowledge of marketing, retail delivery systems and technology to create conferences that met the education needs of banking executives. Developed content for a portfolio of four annual BAI conferences that included Retail Delivery, Bank Marketing, Internet Banking and Branch Banking.

Greater Chicago Area

Household International was a large consumer finance, credit card, and retail banking provider that acquired by HSBC in 2003.Senior Market Analyst, Household Finance Corporation: Responsible for competitive analysis and market research to support strategic planning and executive management’s decision-making regarding strategic alliances, acquisitions and new product development.Section Supervisor, Household Retail Services, Inc.: Managed a team of telephone customer service… Show more Household International was a large consumer finance, credit card, and retail banking provider that acquired by HSBC in 2003.Senior Market Analyst, Household Finance Corporation: Responsible for competitive analysis and market research to support strategic planning and executive management’s decision-making regarding strategic alliances, acquisitions and new product development.Section Supervisor, Household Retail Services, Inc.: Managed a team of telephone customer service representatives within private-label credit card operations.General Management Trainee, Household International: Completed an eighteen-month corporate management-training program that included rotational assignments in staff and line positions in all major Household International business units.Assistant Branch Manager, Household Bank: Primary responsibilities included new home equity loan origination and relationship management of the existing deposit base. Show less

Mba, Marketing

Ba, Economics & Finance