Paul Mcbratney Email & Phone Number

New York, Ny, Us

Lead the technical portion of customer and partner sales engagements for IDS, log management and web application firewall engagements, present technical and sales value, and answer technical questions in the pursuit of new business. Perform product demonstrations.Document, scope, and size customer deploymentsField follow-up questions on security, compliance, product capabilities, customer data privacy and deployment. Collaborate with the Product Group, Implementation Team, and Support Organization to resolve customer issues. Speak and present at company and industry events on security and our products and services.Created and managed the sales process for evaluating and scoping account migrations from the original platform to the new MDR platform. Reduced customer churn by migrating existing customers to our new platform.

Monroe, Louisiana , Us

Collaborated with my sales team members to design, propose, quote, document, and order customer solutions to grow existing accounts and acquire new business for managed hosting, Colocation, hosted telecom, networking, and managed services engagements. Proposed and quoted Managed Services, Public and Private Cloud, Colocation, MPLS, Virtual PBX , Customized Support Packages, and Customized Network Solutions. Answered technical questions, and train sales team members.Acted as a technical liaison between Sales, Onboarding, and the various departments responsible for processing orders. Worked in tandem with other teams to build highly customized solutions for Enterprise customers. Acted as a member of the account team for Enterprise customers.

Toronto, Ontario, Ca

Moved into a pre-sales role due to my regular collaboration with the sales team for my assigned customers. Joined sales calls to ascertain customer business and technical requirements.Consulted with customers to design robust solutions that scale and can be supported by our teams.Acted as technical liaison between Sales, the Data Center, Networking, the Product Group, and Implementation Teams.Answered day-to-day technical questions from the sales team. In the first year as a Solutions Engineer, I was responsible for the two biggest deals of the year in the company. Qualified for Presidents Club in 2013 and 2014.

Toronto, Ontario, Ca

Promoted from the support group to the TAM Team.Supported high visibility and high dollar customers with complex solutions consisting of multiple servers, firewalls, load balancers, SAN, web, application, and database servers.Worked with Data Centers, Networking and Sales to ensure customers receive optimal support and service.Lead calls with customers, our management and customer teams regarding critical issues, remediation plans and credits to cover service outages.Determined new customer needs and passed them to the sales team.

Toronto, Ontario, Ca

Supported hosting clients running Windows Server operating systems. Resolved issues with Microsoft IIS, SFTP, e-mail, operating systems, hardware and software firewalls, and the Plesk Control Panel for Linux and Windows.Managed Juniper Firewalls, added new rules, updated existing rules, assisted with VPN issues. Recommended new solutions and worked with Sales Group to ensure our customers had the optimal solutions and configurations.

Parsippany, Nj, Us

Migrated the corporate servers from Windows NT 4.0 to Server 2000, upgraded Exchange from 5.5 to 2000.Replaced all server and network hardware and rebuilt the infrastructure. Purchased all hardware and software, reviewed contracts, and managed inventory.Lead the support team responsible for end user support.Implemented and supported our corporate network, servers, CRM, accounting, and email system.Improved response time for end users and improved the relationship between IT and other departments.Planned, implemented, supported, troubleshot e-mail, CRM, file servers, printers, security system, backups, routers, switches, desktop systems, and telecommunications equipment. Recognized with 2000 and 2004 Outstanding Service Provider Awards.

B.A., Communications Concentration

Education record