Paul Mcbride Email & Phone Number

Evendale, Oh

- Install, configure, test, maintain, monitor & troubleshoot end user workstations & related hardware and software- Respond to user requests for service, troubleshoot problems and help develop solutions- Support PC hardware components, desktop operating system software and application software- Perform minor repairs to equipment and arrange for other servicing needs- Perform receipt and asset control activities for all desktop hardware, software and licensing- Maintain Active Directory accounts & Exchange mailboxes- Assist in capacity planning for meeting future desktop hardware needs- Contribute to the technical documentation and participate in policy, procedure, and standards development

Toledo, Ohio Area

- Troubleshoot, analyze and repair problems of computer elements such as desktop computers, laptops, mobile devices and various components/peripherals of an IT network- Participate in the installation, configuration, maintenance and integration of computer hardware, software, communication and connectivity systems/devices in accordance with established company procedures and security needs.- Maintain the wireless network throughout the school; troubleshoot and repair all connectivity issues with faculty/staff, and students.- Integrate new hardware to faculty/staff, and students, as needed – imaging and testing desktops, laptops, iPads, and installing network printers. Install/replace peripheral devices, such as Promethean Boards.- Provide faculty/staff and students with assistance solving computer and user device related problems, such as malfunctions and program errors.- Help with assembly and disassembly of computers and other IT related equipment- Prioritizes multiple work requests appropriately to ensure on time completion of all assigned tasks.- The ability to maintain friendly, cordial relations with all faculty/staff, students, and parents; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with students, co-workers and the technology director.- Ability to comply with Central Catholic High School’s standards of operations- Ability to adhere to the Core Values of the school

Toledo, Oh

-Provided customer service over the phone, in person, and remotely maintaining an effective professional demeanor and with a friendly attitude- Serve as a main entry point for technology requests and record/resolve various IT issues for academic and clinical faculty, staff, and students.- Work with various people in the IT department to support the University of Toledo main campus and the Health Science campus, including the hospital.- Deliver world class customer service and build customer satisfaction and loyalty- Troubleshoot all technical inquiries regarding information technology over the phone- Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues- Complete ongoing training to stay abreast of current technology, service and policy changes- Provide effective and timely resolution of a range of customer inquires- Strive for one-call resolution of customer issues- Coordinated high volumes of inbound calls- Monitors help desk ticket system, resolves end-user issues by interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets as appropriate and sufficiently documenting and tracking issues·- Monitors the progress of requests for support and ensures that users are kept informed- Provides expert guidance/advice and acts as a mentor to less experienced colleagues

Norfolk, Virginia Area

While in the Navy, I was given many responsibilities that required teamwork, strong communication, attention to detail, and integrity. Some of these duties included:-Practiced strong verbal communication in a fast paced teamwork environment by coordinating with five different modules to create a visual image of the tactical situation surrounding the ship-Operated a variety of computer-interfaced detection, tracking, and height finding radars-Plotted ship's position, heading, and speed, using computerized or manual trigonometric methods-Maintained ship security as a part of the ships security team through various watches, and assignments-Provided attention to detail while actively calling out surface and air contact while serving as a lookout during high priority ship maneuvers

Bachelor Of Business Administration (Bba), Information Systems, Senior

Activities and Societies: Cru Technical Team, Intramural sports, Walk for Water

High School

Activities and Societies: Football, Intramural Basketball