Paul Mccarthy Email & Phone Number

Handle all warranty part ordering and management of returns. Responsible for executing shop administrative tasks, and organizing day-to-day functions of the parts department. Manage tire and parts inventory. Manage all purchasing for shop including parts, supplies, chemicals, hardware, and various expendables. Process and manage receipts, payables, and invoices from supplies. Research and resolve any discrepancies or holds on invoices. Provide customer service to vendors and customers via phone. Assist with building and facility maintenance.

Duarte, Ca

Ensure than the department is operating at a successful overall efficiency. Developed and mentored four associates into management training program which led to their promotions into leadership roles at Carmax. Review daily inventory cycle counts and adjust accordingly. Conduct monthly inventory of the parts department. Improved cycle count inventory process which led to a more effective and accurate monthly inventory. Reset parts department ordering and sourcing parts process which led to the overall increase of productivity of technicians. Established new parts vendor relationships and maintained and fostered relationships with tenured parts vendors. Continuous partnership with entire operations team to ensure weekly output goals are met.

Duarte, Ca

Contact automotive dealerships & vendors to order replacement parts to be allocated on vehicles being built or serviced. Maintain and build relationship via phone with vendors and dealerships. Tracking shipments of parts and resolving any shipment issues. Resolve any issues in ordering or shipments with dealerships and vendors including returns and exchanges. Receive shipments of parts which include inventory management, reconcile purchase orders with repair orders, and resolving discrepancies. Daily follow up with vendors regarding aged purchased orders. Research and analyze new vendors to help improve process and decrease cost. Knowledge of CarMax warranty standards for parts replacements for production and retail vehicles. Provide warranty company estimates for part replacement cost. Research and identify most cost effective, accurate, and quality parts for replacement. Responsible for training new parts associates in all processes and programs within the department.

Responsible for assisting customers with a wide range of needs including gaming systems, gaming accessories, and games, familiar with up selling techniques, and organization of store displays, and assisting with stock room organization, store closing procedures, and handling cash register transactions.

Responsible for handling all aspects of customer service. Primary duties included heavy phone work from customers placing orders, making inquires, and requesting returns. Also, handled customer complaints and resolved issues. Responsible for generating sales calls to auto repair facilities as well as assisting customers calling from shops and retail customers. Spent approximately 75% of day on phone with customers. Other responsible included researching and identifying auto parts and performing various inventory management duties. Proficient in industry-specific software.

Education record

High School Diploma