Paul Mcdonald Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Netherlands, Nl

Abu Dhabi, Ae

Dubai , Ae

Led the creation of a Technology Operations Strategy for a leading MENA Crypto Exchange startup to support rapid, secure business growth.Key Achievements:• Built a Tech Ops team in 3 months.• Met all compliance and audit requirements, including those from the Central Bank of Bahrain.• Conducted a global IT access review and recommended risk mitigations.• Achieved regulatory approval for a new IT Operations Management system.• Automated staff onboarding/offboarding.• Migrated all product environments from Heroku to AWS.Oversaw all Group-wide Technology Operations disciplines, including DevOps and SRE.

Dubai, Ae

Senior Manager and Head of Core Platforms for the Emirates Group.Responsibilities include Technical Platform Management for Core Platforms, (ServiceNow, Splunk, AppDynamics, RPA) and Chapter Head for Tooling Engineering. This includes the design, implementation and operation of an Enterprise Core Platform Capability, that is scalable and cloud capable, provides end 2 end monitoring across multiple technologies, automated remediation and full integration with ServiceNow ITSM/ITOM/ITBM stack.

Dubai, Ae

A Leadership Service Management role with a focus on Service Performance, Operational Excellence and provisioning across all Emirates Group value streams. Responsibility for directing and managing a global Technical Operations capability of 130 technical engineers that supported critical business operations to Emirates Airline and dnata 24/7. Design, delivery and operation of a seamless migration to ServiceNow across more than 70k employees in the Emirates Group, including the implementation of all IT Service Management, IT Operations management and IT Business Management modules. Member of the ISTM Product Advisory Council.Developed service excellence processes, customer experience processes and embedded tooling solutions that provided service excellence reporting and dashboarding.Implemented continual service improvement plans that centered on the development, implementation and sustainment of IT Service Management (ITSM) processes.

Arlington, Va, Us

IT Programme Delivery Lead for Boeing Blue Light Services, from initial invitation to tender through to successful contract award.Provisioning a transformational capability to Staffordshire Police, providing new cutting edge technology and greater opportunities to work more effectively with partner organisations and local communities.

Arlington, Va, Us

Senior IT Manager and Head of Service Management for Boeing IS, BDUK. Responsible for all Boeing IS Service Management deliverables, support and services. This encompasses Service Operations, Service Design, Service Desk and IT Operations Centre capability across a Program which includes 230+ applications and services providing IT systems and support to the UK Defence Logistics portfolio across all UK military services.

Arlington, Va, Us

Senior Manager of IT Service Operations within Service Management for BDUK as the LogNEC Delivery Partner. Provisioning end to end Service Support to 230+ applications within the application portfolio for UK Defence Strategic and Operational Supply Chain Systems.

London, Gb

Head of Department for technical systems analysts responsible for the delivery of major enhancements to key Defence Strategic and Operational Supply Chain Systems. The systems supported covered the three major forward and reverse supply chain activities (provisioning, inventory management and warehousing). The nature of change managed by my team covered the complete system life cycle taking in subsidiary supply chain activities such as electronic communications (RFID, encryption etc), system security; training planning and delivery.

Innsworth, Gloucester, Gb

A Joint Operations Centre (J3) Senior IT manager, providing continuous monitoring and immediate coordination of operations for Multi-National Divisional NATO Headquarters offering effective delivery and exploitation of information and communication services to HQ Operations Centre.

London, Gb

Defence Information Infrastructure Surveyor carrying out technical evaluation and feasibility studies of customer requirements.

Andover, Hampshire, Gb

Multiple roles over this time, including team lead, junior and senior management positions.