My expertise is in building high performing customer facing teams that constantly deliver the desired outcomes for customers across a broad range of needs. I have a passion for leading people to be the best that they can be in service of others. With 27 years of experience in the banking and finance industry, I am best known for my ability to make complex strategies simple and I translate organisational goals and expectations through a mastery in storytelling. I focus on building trust within business units and ensure that people have absolute clarity on what they need to do to be successful. I work with people and business leaders to ensure they build the capability within their teams to deliver to the desired outcomes and I enable growth and ongoing development through a focus on regular and consistent coaching. From my experience, when people are clear on what is expected of them; and the necessary capability has been built; and they continue to hone their skills through coaching; they can be held accountable to a high level of outcomes and truly become high performing. I build and deliver on organisational strategies through my knowledge and experience of being a people and business development professional. I have a Master of Business Administration with a specialisation in leadership and I am graduate of the Australian Institute of Company Directors.