Paul Cook Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Transition into role leading a 16 person team of software developer/engineers while collaborating on strategic plan for customer satisfaction, setting the vision, and owning day to day implementation and associated KPIs. Manage P&L for the software engineering team and oversee overall team utilization, resource planning, and hiring to improve engagement based on customer segmentation. Foster team to deliver exemplary client service to increase revenue while spearheading project delivery projections and weekly project reporting. Collaborate with cross-functional teams and team leaders for project delivery and resource strategy. __________Highlights- Leverage expertise in project management for IT implementation and ongoing support projects to advocate for corporate clients needs with product, engineering, marketing, and sales teams to ensure all departments work together to support a great client experience. - Provide management oversight on a variety of implementation projects with budgets between $100K - $2M to meet critical mission/goals. - Coordinate billable consulting services in a delivery executive and project management capacity on a number of public sector technology implementation projects with clients including Local Government, Utilities, Transportation, and Higher Education. - Accelerate client growth by developing an understanding of client needs and identifying opportunities for account growth and expansion. - Direct staffing, compensation, and profitability for team of billable consultants to promote operational efficiency.

Chicago, Il, Us

Managed a Customer Success team of 5 specialists to oversee full customer life-cycle from pre-sales, RFP’s, sales to delivery handoff, ongoing support and account retention activities. Orchestrated strategic plans for business development and account management activities, tools and processes to accelerate business transformation. 1 of 6 directors/leaders for the firm in charge of P&L for each respective division within the company: Sales, Software Engineering, Salesforce, Infrastructure, Operational.__________Highlights- Grew staff capacity from 30 - 70 employees due to business expansion efforts.- Oversaw implementation and strategy for a business development CRM system (Salesforce) for representative use and leadership reporting.- Played a crucial part in all stages of the established customer relationship, maintaining high-level monitoring control and ownership of the customer lifecycle.- Supervised weekly Business Development Leadership meeting for all pipeline review and strategy discussions with CEO, COO and Customer Success team.- Collaborated with the Marketing team on strategy and tactics to support business development.- Increased overall company participation and national exposure through formulation of strategy for business development events, trade shows, and industry associations (AGCCP, Engage). - Led strategy and presentational activities to nurture opportunities and position our company for pursuit.- Managed customer relationships through consistent engagement, solution strategy and operational oversight. - Developed partnership relationships with software vendors such as: Salesforce, Microsoft, Google, AWS etc.

Chicago, Illinois, Us

Led brand and guided category while ensuring compliance with brand promise and product positioning. Executed all marketing tactics, resources, and deliverables to support sales organization and all channel partners. Developed and managed compliance with regulatory requirements, product packaging consistency, and trademark management. __________Highlights- Devised annual plans and execution strategies to drive growth in the product category. - Produced re-branding strategies and creativity to align divisional category within corporate portfolio and position across core markets. - Co-led marketing team for new website re-platforming and CMS implementation. - Championed results-driven project execution, overseeing partner selection, CMS evaluation and selection, business requirement development, design process, content creation, page development, UAT/debugging, team training, and SEO tactics.

Chicago, Illinois, Us

Researched, developed and created annual marketing plans; including SWOTs, market-environment abstracts, competition profiles, new product opportunities, and formulated strategies with deliverables. __________Highlights- Created and managed product positioning and branding tactics to grow market share and sales against legacy “big brand” competition (3M). - Secured acquisition of 3M division in 2015 (Polymask) to create $100M US & International market leader - SG PolyMask while growing Company sales to $55M. - Developed and managed all organic SEO tactics for top ranking search results, nurturing efforts to develop lead potential for sales hand-off. - Created and managed all sales tools and collateral including product guides, sales literature, presentations, and much more.