Paul Egger

Paul Egger Email and Phone Number

Vice President - Digital Operations at TELUS Digital @ TELUS Digital
Paul Egger's Location
Burnaby, British Columbia, Canada, Canada
Paul Egger's Contact Details

Paul Egger personal email

n/a

Paul Egger phone numbers

About Paul Egger

Paul leads TELUS Digital Digital Operations organization. Paul's team is focused on the delivery of a broad range of IT services into the North American and European markets leveraging delivery centers from the Philippines, Central America, Canada, Europe and elsewhere. Paul is accountable for the availablity and quality of all service delivery of TELUS Digital's managed Digital Services including Hybrid Cloud, Managed Security, Digital Workplace and Managed Network services and ensures that leadership processes, tools, personal development, training, coaching and mentoring processes are in place and evolving.

Paul Egger's Current Company Details
TELUS Digital

Telus Digital

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Vice President - Digital Operations at TELUS Digital
Paul Egger Work Experience Details
  • Telus Digital
    Vp Digital Operations
    Telus Digital Sep 2024 - Present
    Vancouver, British Columbia, Ca
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  • Telus Digital
    Vp It Outsourcing Practice
    Telus Digital Jan 2014 - Sep 2024
    Vancouver, British Columbia, Ca
    Paul leads TELUS Internationals IT service delivery practice. This practice is focused on the delivery of a broad range of IT services into the North American and European markets leveraging delivery centers from the Philippines, Central America, Canada and Europe. The practice included over 800 team members at the end of 2016. Paul is directly responsible for the quality of all service delivery to all of TELUS Internationals IT service customers, has P&L and capital budget ownership and accountability for the practice, ensures that leadership development, training, coaching and mentoring processes are in place and evolving, and champions process certification including ITIL V3 (ISO20000:2011) and Agile adoption.
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  • Telus Digital
    Vp Business Transformation And Technology Operations
    Telus Digital Jan 2011 - Jan 2014
    Vancouver, British Columbia, Ca
    As Vice-President, Business Transformation and Technology Operations, Paul's focus is on building, maintaining and continuously improving the technology frameworks and operational processes that support our teams in every region to deliver best-in-class service to TELUS International’s customers. Paul and his team are responsible for Technology Strategy and Operations, Security and Business Continuity, Process Intelligence, Workforce Management, Customer Experience, Learning Services and Business Intelligence globally. Working with a team of people from diverse cultures and backgrounds to deliver a consistent customer experience across all sites, countries and regions, makes this position challenging and rewarding.
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  • Telus International
    Vice President - Digital Services
    Telus International Feb 2018 - Present
  • Telus
    Vp Contact Center Operations
    Telus Jan 2010 - Dec 2010
    Vancouver, British Columbia, Ca
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  • Telus International Philippines
    Coo
    Telus International Philippines Jan 2008 - Dec 2009
    Vancouver, British Columbia, Ca
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  • Telus International
    Vp For It
    Telus International Jan 2007 - Dec 2007
    Vancouver, British Columbia, Ca
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Paul Egger Skills

Bpo Workforce Management Service Delivery Business Transformation Call Centers Business Process Improvement Business Analysis Outsourcing It Strategy Crm Team Leadership Customer Experience Vendor Management Business Process Capacity Planning Quality Management Telecommunications Management Team Management Call Center Project Portfolio Management Leadership Process Improvement Contact Centers Business Process Outsourcing Business Intelligence Technology Management Cross Functional Team Leadership It Service Management Operations Management Inbound Marketing Customer Relationship Management Technical Management Quality Assurance Change Management It Operations Transition Management Customer Satisfaction Sla Six Sigma Key Performance Indicators Itil Program Management Offshoring Enterprise Mobility Agile Application Development

Paul Egger Education Details

  • Simon Fraser University
    Simon Fraser University
    Computer Science

Frequently Asked Questions about Paul Egger

What company does Paul Egger work for?

Paul Egger works for Telus Digital

What is Paul Egger's role at the current company?

Paul Egger's current role is Vice President - Digital Operations at TELUS Digital.

What is Paul Egger's email address?

Paul Egger's email address is pa****@****lus.com

What is Paul Egger's direct phone number?

Paul Egger's direct phone number is +160480*****

What schools did Paul Egger attend?

Paul Egger attended Simon Fraser University.

What skills is Paul Egger known for?

Paul Egger has skills like Bpo, Workforce Management, Service Delivery, Business Transformation, Call Centers, Business Process Improvement, Business Analysis, Outsourcing, It Strategy, Crm, Team Leadership, Customer Experience.

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