Paul Melcher Email and Phone Number
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Operational Excellence | Strategic Growth Initiatives | Global Team LeadershipOperations, Customer Sales & Service, and Training Professional with experience in process development, contract negotiations, & developing best practices. Consistently demonstrated leadership skills in leading large groups and coaching for professional development while possessing a keen ability to efficiently manage multiple projects simultaneously. A leader dedicated to building strong relationships with internal teams, external vendors, & clients; motivated to help others achieve their best so they can perform well in exceptional service delivery.Specialties: Multi-Location Contact Center and Sales Director, Customer Satisfaction, Customer Service, Team and Individual Career Development, Market Analyst, Human Resources, Leadership, Microsoft Office, Networking (Internal and External), Presentation Skills, Project Management, Proposal Writing, Quality Control, State of Ohio Property and Casualty License, State of Ohio Life and Health License, Notary Public
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Business Development ManagerAmerican Chemical Society May 2023 - PresentWashington, District Of Columbia, Us
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Clinic Director, Class Instructor And Sports OfficialNcaa, Naia, National Pro Fastpitch, Ohio High School Athletic Association Dec 1992 - PresentDeveloped curriculum, syllabus, case studies and lesson plans designed to teach conflict management, rules knowledge and communication skills to sports officialsBased on performance and evaluations, selected to work several conference tournaments and at the highest level of competition in the world
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Customer Success ManagerBeam Benefits Dec 2020 - Apr 2021Columbus, Ohio, Us -
Customer Service District ManagerUnitedhealth Group (Formerly Healthscope Benefits) Dec 2017 - Nov 2019UsLead team focused on exceeding member advocacy and provider expertiseProduce Quarterly Performance Guarantee Results exceeding client expectation,including quarterly objectives of 97.5% in quality...answering phones with live per person on 85% of calls receivedDirect work-force management functions, scheduling and daily human resource responsibilities ..along with numerous other daily functions of general management -
Senior Call Center DirectorSedgwick Oct 2013 - Oct 2014UsLed initial claim in-take operations supporting absence management and healthcare operations for largest retailer in the world covering over 1.4 million employeesDeveloped an environment of teamwork inclusive of several work groups, including training, quality, and service center representatives across multiple sites (New Albany, Ohio and Coralville, Iowa)Worked with numerous colleagues and across several organizations in the company to coach, develop and promote 41 plus employees within the last year -
Lecturer In School Of Physical Activities And Education ServicesThe Ohio State University 2007 - May 2013Columbus, Ohio, UsCreated training syllabusDeveloped student evaluation toolsManaged administrative requirements -
Partnership Sales And Team ManagerDirect Energy 2010 - 2012Houston, Texas, UsCoordinated efforts of telemarketing hybrid (inbound and outbound) sales channel resulting in Annual Gross Margin attainment of $14 million in revenue across sites in Ohio, Iowa, Pennsylvania and MexicoManaged critical financial and operational elements in partnerships….such as cost-to acquire, customer satisfaction/quality goals and gross to net ratio…..resulting in 115% attainment of objectivesAdministered launch of new partnerships, including contract and compensation negotiations, legal documentation, service level agreements, training coordination, as well as, system and technical requirements -
President & Board Of DirectorsPowell Chamber Of Commerce 2008 - 2010• Executed strategy to retain and grow membership base resulting in 20% YTD net growth• Initiated plans and engaged staff, as well as volunteer board, to plan unique, new and creative events to offer business networking opportunities and community engagement, including inaugural Taste of Powell, Monthly Chamber Connections, and Quarterly Luncheons• Built and successfully executed on budget and fiscal responsibilities
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Entrepreneur/Business OwnerState Farm Insurance Jun 2005 - Sep 2008Bloomington, Illinois, Us• Developed and executed business plan to account for profitable business within first year• Recognized as State Farm Select & Legion of Honor Agent for sales performance• Achieved Top 10 Ranking in Ohio Developmental Agency Field Office in life premium, health applications, bank products, mutual funds and commercial production in 2008• Operated as sole proprietor responsible for all aspects of business, including human resources, team leadership, sales, marketing, training and accounting• Focused on development of sales team and individuals to maximize every customer transaction and interaction, including implementation of consistent and measurable referral program -
Regional Call Center/Sales And Service DirectorAt&T Jun 2002 - May 2005Dallas, Tx, Us• Managed operations, management and sales force of 400-seat call center • Exceeded all sales objectives including premier products, contract attainment and revenue • Developed Coaching Dynamics format for uniform call standards, performance plan metrics, labor relations agreement and universal measures of quality• Evaluated and reviewed employment screening processes resulting in 25% improvement in center and sales force turnover• Supervised the following human resources functions: new training class and workforce appropriations, budget administration and preparation, vendor management and Disability/FMLA program management -
Operations Team ManagerAt&T Nov 1998 - May 2002Dallas, Tx, Us• Administered the following human resources functions: new training class and workforce appropriations, budget administration and preparation, vendor management and Disability/FMLA program management • Managed daily operations for branch including budget, human resources and sales objectives, as well as, the development of tools to determine best practices and “best in class” performance in each area of the business• Responsible for annual allocation and distribution of pay levels, personnel movement and performance management tracking and consistency
Paul Melcher Skills
Paul Melcher Education Details
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University Of DaytonBusiness/Corporate Communications
Frequently Asked Questions about Paul Melcher
What company does Paul Melcher work for?
Paul Melcher works for American Chemical Society
What is Paul Melcher's role at the current company?
Paul Melcher's current role is Customer Success, Sales and Service Director.
What is Paul Melcher's email address?
Paul Melcher's email address is pa****@****ail.com
What is Paul Melcher's direct phone number?
Paul Melcher's direct phone number is +161440*****
What schools did Paul Melcher attend?
Paul Melcher attended University Of Dayton.
What skills is Paul Melcher known for?
Paul Melcher has skills like Leadership, Training, Team Building, Strategic Planning, Sales, Coaching, Vendor Management, Cross Functional Team Leadership, Recruiting, Account Management, Sales Management, New Business Development.
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