Paul Millan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

United Kingdom

Sydney, New South Wales, Australia

Sydney, Australia

To increase turnover and profitabilty of Travelscene Corporate members by ensuring delivery of preferred products, services and solutions.

Support the Amadeus sales strategy in an autonomous role in Perth. Accountable for retention and support of existing clients and acquiring new business through numerous channels. Key responsibilities:Conduct detailed product demonstrations to customers and prospectsInitiate new sales through cold calling, networking and referralsIncrease profitability of existing customers by selling value added solutionsFinancial management of all P&L’s for new sales and re-signing customersService Amadeus customers through effective contact cycleActing Regional Manager when necessary to manage the sales team, handle customer service issues, approve P&L’s and chair various weekly sales meetingsRepresent Amadeus at Trade Shows and customer eventsEnsure high level of customer satisfaction and a minimum of 95% retentionEnsure all customer and prospect information is accurate in Amadeus CRM toolWork closely with all internal departments to ensure customer service delivery for all aspects of Amadeus products and servicesProvide weekly sales reports to Regional ManagerManage daily operation of WA regional office

Responsible for the relationship between CWT a portfolio of national corporate customers. Objects include reducing transaction costs for CWT, maximise saving opportunity for the customers, set measurable goals for both CWT and the customer and to negotiate best available rates from key suppliers including airlines, hotels and car rental companies.Key responsibilities:Build and maintain strong relationships at all levels within the client organisationCommunicate clients’ objectives and unique requirements across all departments on an ongoing and regular basis. Give specific feedback after formal client reviewsConduct client satisfaction surveys, analyse results and give feedback to client and CWT staffKeep clients abreast of industry-related changes and innovationsPrepare, compile and deliver response to re-tender requests from clientsPrepare and reconcile profit and loss statements at agreed intervalsDetermine opportunities to introduce and implement new products and services to maximise CWT profitMaintain accurate database on each client including hierarchy, rebates, transaction fees and rebates

Responsible for the relationship management and strategic business planning for one of Sabre Pacific’s key customers in WA. The key goals were to increase revenue, grow market share and achieve customer service targets. Internally I was responsible for the leadership of the Account Managers and Business Development Managers who support the customer.Key responsibilities:Develop opportunities to increase revenue through additional services, products or productivity initiatives.Work with Regional Manger to ensure customers are supported appropriately by Sabre Pacific Account Manager/s.Work with BDM's to ensure they are aware of sales targets set for the group and are working to achieve them.Implement suitable sales and service promotional campaigns within budget to achieve desired objectives.Monitor and report on competitor sales activity in the territory in relation to the national accounts.Ensure contracts are managed, kept up to date and resigned regularly to ensure minimum exposure. Negotiate price and volume discounts within well-defined guidelines and schedules.Proactively manage issues with customers and ensure appropriate and relevant internal support is in place to support customer needsEnsure all contractual obligations and performance requirements are met and resolve any related issues.Contribute to Sabre Pacific Sales & Marketing plan and strategies.