Company specializing in desktop integration products and repair services.Served as repair center and inventory manager. Provided on/off site desktop hardware and Operating System support Troubleshoot virus and spy ware problems to clean and restore equipment to peak efficiency.Assisted co-workers on difficult customer issues relating to service and equipment.Recognized as a knowledge expert throughout organization with computer and printing equipment maintenance and repair.Upgrade security and maintenance on regular basis to keep customers operational.Build relationships with customer through office visits, excellent communications and explanations of services and follow-up.Recommend and advise customers on new equipment upgrades and purchases.Re-installed/Repaired Operating Systems on over 1000 laptops and desktops: 95, 98, 98SE, ME, NT4, 2000, XP Pro and Home.Troubleshoot and diagnose any computer related issues (hardware, software) the end users might have. Build custom personal computers, install software and configure equipment in customer's offices according to their specific needs.