Human Resources consultant working with small & mid-sized business owners in Kentucky, Ohio, and Indiana. I specialize in helping businesses improve profitability, customer service, revenue generation, product quality, by having them carefully analyze their biggest expense and most valuable asset, their employees.Partner with Kentucky business owners and executives to build an effective Human Capital Management strategy that positively impact these key areas:- Company Profits- Lower Total Cost of Ownership- Talent Management- Streamlining Back Office Administrative Burden- Risk Mitigation and Compliance- Comprehensive Benefit Enrollment, Administration, and Reconciliation- Workforce Management

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement that continues a tradition of delivering excellence.The company was founded in 1971 by B. Thomas Golisano with just $3,000 and a good idea – to make payroll outsourcing easy and affordable for small businesses. From those early days with just one employee, Paychex now has more than 12,000 employees serving more than half a million small- to medium-sized businesses nationwide.As a HR Services Sr. Consultant, I meet with current and potential clients of Paychex to help customize a Human Resource Solution for their business needs. Including, Employee Management Tools and Employee Handbooks, Benefit Administration, 401(k), EAP, Flexible Spending Accounts and Payroll.

As a Major Account Executive with Ricoh-USA, I work to retain and expand sales revenue while driving new market share with solutions and services in my territory. Primary role is establishing partnerships with new prospects and maintaining existing clients in the local Major Account space. The space is defined as mid to large accounts within the Education Market with a focus on hardware and software solutions as well as classroom technology. Responsibilities include:• Supply product information to selected customers within Education Vertical developing benchmark demonstrations, proposals and value propositions that exceeds customers' requirements resulting in the development of new customers and retention of existing accounts.• Organize and implement post-sale delivery and implementation of Ricoh USA solutions at customer locations. Acts as primary point of contact for all sales paperwork.• Proactively develop new customer contacts, review leads, participate in customers' business communication planning and deliver Ricoh USA solutions' proposals as prescribed by sales management.• Consistently met or exceeded revenue and gross profit expectations.• Plan and consult within a team-based work environment.• Promote products and represent company at off-site customer meetings.• Maintain records of all account activity within sales database.• Identify contacts in accounts and conduct strategic calls.• Serve as first line of contact with customers.

Primarily responsible for developing, directing, and supervising a team of Service Technicians and Tire Technicians in their respective job duties. Responsible for holding the team accountable to performing the highest level of service on the vehicle as well as achieving Outstanding Customer Service results. Above all I was accountable for ensuring consistent and clear communication between the shop and the customers.

Area Rental Manager 2005 - 2015 Enterprise Rent-a-Car (Enterprise Holdings) Goal-achieving, team leader with proven managerial, marketing and sales skills. Dynamic communicator who provides excellent customer service training to employees. Created a work environment that engendered high employee morale resulting in significantly elevated retention. Precise focus on growth, employee development and territory expansion concurrent with budget control, yielding average monthly net profits of $325,000.• Led, motivated, and macro-managed eight Rental Operations comprising over $25 Million in assets to successive improvements in all key operational parameters. Under my leadership, these operations generated an average monthly Net Profit of $325,000.• Recognized as a Top Performer (2006, 2007, 2009, 2010, 2011,2013) in all core areas of business graded out on Customer Satisfaction, Employee Retention, Fleet Growth and Operating Profit with all numbers above City, Group (Cincinnati/N. KY, Dayton and Columbus, subdivided into 15 Areas) and Company averages.• Recruited, trained and developed more than 100 employees into a team of consistently strong performers.• Cultivated strong account relationships and a loyal customer base. Through maintenance of existing accounts combined with development of new business, we won the market share in each Area. Branch Rental Manager 2000-2005 Enterprise Rent-a-Car (Enterprise Holdings) • Received fast-track promotions to manage four increasingly responsible local operations based on consistent demonstration of leadership. Each operation under my management experienced substantial increases in fleet size, revenue, employee retention and customer satisfaction.• Winner of coveted “Rising to the Challenge” National Award from 2001-2004. Finished in the top 5% of all North American Rental Operations after unprecedented changes occurred in the industry following the tragedies of 9/11.