Paul K. Email & Phone Number

San Ramon, Ca, Us

Pleasanton, California, United States

Sunnyvale, California, United States

Sunnyvale, California, United States

- Work with a team of 7 desktop support technicians to support 1100+ users worldwide- Deploy hardware including laptops (Windows + Mac), phones, and printers- Utilize SCCM to image laptops and ensure security tools (Cylance, Qualys, Carbon Black)- Maintain and support conference room technology (Intermedia AnyMeeting)- Provision IP phones (Polycom and Yealink) for users in the office and at home- Create and manage users, distribution lists, and groups in Active Directory- Manage account creation process for 70+ international contractors, and act as lead technician to assist the managers/agents in troubleshooting their VMs and softphones- Record and resolve tickets using the Jira Service Desk ticketing system- Provide executive support for the CEO, other C-level executives, VPs, and directors- Contribute to the knowledge base by writing guides to educate our customers and team- Chosen by the CEO and VP, Collaboration, Product & Engineering to create a troubleshootingguide for our video conferencing product, AnyMeeting (used in the executive conference room)- Plan and monitor All-Hands webinars

Santa Clara, Ca

- Assist with client side device deployments, hardware fixes, and the support of the corporate office environment.- Support all clients with Remote Desktop Support through Microsoft Lync 2013.- Support all programs in Microsoft Office Suite (Excel, Word, Outlook).- Install and troubleshoot all client, server, and network printers.- Clean traces of malware or viruses with a variety of programs.- Configure new and used laptops/desktops with various imaging techniques, including PXE.- Improve system performance with necessary hardware upgrades.- Configure digital IP office phones.- Record and maintain all details of tickets and issues using Dell Help Desk Authority (HDA).- Keep inventory of available hardware in Microsoft Access.

Student Affairs Department

- Perform operating system and software upgrades for 200+ computers.- Improve system performance with necessary hardware upgrades.- Install and troubleshoot printers and other peripherals.- Set up and install CrashPlan PROe for backups.- Secure partial/full backups with Carbon Copy Cloner, Disk Utility, or Target Disk Mode.- Establish encryption on computers for added security using FileVault 2.- Install BigFix and other Essential Stanford Software on end-users' computers for efficient monitoring and management.- Record and maintain all details of appointments, such as issues and solutions.- Oversee the daily performance of computers for multiple organizations within the Student Affairs Department.- Maintain professional and positive relationships with end-users.- Stay current with university desktop and security standards and initiatives.

San Jose, Ca

- Work with big retailers such as Best Buy to set up and audit electronics displays. - Assemble and fix displays using hand and power tools, according to specifications. - Manage and coordinate own schedule according to the clients' convenience. - Write daily reports for each assignment for accurate and timely results.

San Mateo, Ca

- Reviewed submittal reports for discrepancies in the specifications or scope of work.- Coordinated progress of work and took necessary action to ensure that work was completed on time.- Maintained daily reports mentioning work performed as well as our subcontractors' work.- Data entry and organization with Microsoft Excel for subcontractors

 Periodically performs PC maintenance, including backups Supports staff with hardware and software/driver issues Responds to service calls and repairs the PC onsite

 Fulfilled multiple packages and ensured that each shipment was processed on time Took inventory of incoming and outgoing merchandise

B.S., Structural Engineering

Activities and Societies: Society of Civil and Structural Engineers

It Certificate, Information Technology

Comptia A+ Certification Training