Interface Solutions provides CEOs, their leadership team and board of directors with decision making support for developing and accessing a company's short- and long-term strategic initiatives and guiding companies through business planning and execution in a continuous improvement model. We focus on developing, modeling, evaluating, and implementing methods, procedures, organizational and financial changes that improve the company's profits. Additionally, We assist CEOs in management of their Information Technology with special attention to cybersecurity and risk management. We have proven success with startup, early stage, and mature small, and medium size businesses experiencing down turns to hyper growth.

Provide start-up planning, organizational and business development leadership for The Health Exchange Market (THEM), and Manage My Health, LLC. (MMH). THEM provides a market for data acquirers and data providers of medical related data. MMH commercializes THEM’s Centers for Medicare and Medicaid Services B2C Blue Button 2.0 approval. The goals are to support medical research, improve the quality of healthcare received and outcomes for individuals, while lowering the costs of the healthcare delivery system.

Provided executive leadership to ActivAdmin as it grows its base of administrators of security systems, such as world-leading Lenel, AMAG and Software House with its proprietary SaaS learning platform. ActivAdmin’s customers are resellers of security systems software and its end users are the biggest and most profitable companies in the world plus thousands of smaller companies with valuable assets to protect. ActivAdmin is a training and reference tool, marketed as a subscription service. ActivAdmin is a leader in subscription sales to the building controls market.

Corporate Profile:Fortium Partners is an Information Technology Professional Services firm offering fractional and interim Technology Leadership. Responsibility Profile: Responsible for building prospect base in Middle TN KY and AL markets, and creating improvements in the business development process.Achieved in this Role• Increased the Middle TN KY and AL markets prospect base from none to over 700 enterprises with direct contact to over 600 CEOs.• Lead a group of peers in a Professional Services Productization initiative. Conceived, and developed a cybersecurity focused professional services product with a go to market program which created a potential for $6MM annual revenue increase from existing firm resources. • Chaired a peer team chartered to develop a playbook for new market area development. Developed a procedure to leverage LinkedIn for creating and expanding market awareness, for referral and client prospects.

CORPORATE PROFILE: Provides project management, process improvement, and transformational Operations and/or IT executive professional services.ConsultantRESPONSIBILITY PROFILE: Responsible for delivering on client expectations.Achieved in this role:• Operational Optimization / Change Management / Product Development: Engaged to improve productivity 1% and decrease time of last dispatch by 3 minutes. Scrutinized operations by function, led planning and software design. Once implemented, the system delivered and sustained a 16% productivity improvement (16X expectations) and reduced last dispatch time by 10 minutes (3X expectations). Increased “best choice” utilization and process optimization. This became standard nationwide and continues to this day.• Cost Reductions / Productivity Improvement: A client’s plant had below acceptable production. Conducted an operational study and collected data. Built a simulation model in support of testing multiple process improvement concepts and identified the highest ROI potentials, developed new SOP and instituted training. This improved raw materials utilization KPI from 65% below average to 3% above “gold standard”, delivering multiple operating cost reductions. This program was later implemented in all North American operations.• Engagement / Technology Planning: Projects were not delivered on time and escalated IT costs beyond budget, and receiving poor user satisfaction scores. Tasked by the CEO to improve satisfaction a minimum of 30%. Conceived and implemented a structured, web based IT project management system. Within 90 days, improved communications with users, achieving a 51% improvement in satisfaction score, nearly doubling expectations and increased productivity 17% while reducing timelines 6%.

CORPORATE PROFILE: A $140M commercial and residential electronic monitored security company with 340 employees.RESPONSIBILITY PROFILE: $20M Revenue Increase Goal, $48M OPEX, $17M CAPEX. P&L responsibility for all aspects of operations and IT.Achieved in this role:• EBITDA Growth / Turnaround: Recruited by the Chairman after EBITDA erosion set in at a pace that would eliminate reserves within 6 months. Created a streamlined SOP and led development of a client web portal to shift workload to self-service. Consolidated 5 operating centers to 2. Reduced training costs and improved service delivery and client retention. Within a year, reversed and sustained 1,000 basis point improvement in EBITDA for the next 6 years while continuously increasing revenue.• Operational Restructure / Cost Reductions: Customer frustration led to high receivables and attrition. Proposed a custom web-based CRM integrated with financial systems. Led CRM and interface development. Eliminated Salesforce CRM and Microsoft Dynamics user licenses saving $375,000 annually. This improved retention from 87% (bottom industry quartile) to 96% (top industry quartile) and reduced revenue outstanding from 58 to 36 days.• Service Expansion / Strategic Planning / Team Development: Tasked by the CEO to build and manage a national network of servicing dealers. Created and led the strategy, recruited Engineering leadership created the Field Service Department, developed multiple systems: dispatch, service, and AP. Customer retention improved, dealer network membership increased, and costs decreased. • Technology & Capacity Planning: To increase IT infrastructure capacity to pace with growth (400%), over 90 days, sourced and negotiated a vendor agreement and developed and led the migration. This provided the infrastructure and capacity with a lower cost per revenue customer that maximized resource utilization. This event supported business growth for following 6 years without escalating costs.

CORPORATE PROFILE: An $875M Nationwide Payphone operator. RESPONSIBILITY PROFILE: $675M OPEX, $1.3M CAPEX, responsible for Field operations, Fleet administration, Repair services, and supplies logistics.Achieved in this role:• Turnaround: Following a failed merger, the operation was generating negative EBITDA in a shrinking market segment. Commissioned by the Board to restore profit through operational restructure. Created and instituted a strategy that eliminated two layers of executive leadership and one layer of field management. Navigated the complexity of potential unionization, restructured operating procedures, and reduced staffing and fleet. This improved and sustained EBITDA within 30 days, making the company an attractive target leading to its sale within the year.

RESPONSIBILITY PROFILE: $85M OPEX, $50M CAPX 10% annual compounded growth and 1200 employees with 4 direct. Achieved in this role:• Business Remodeling: Customer Service was inferior to competitors due to an antiquated business model from 12 independent regional offices. Recruited by the President and challenged to deliver state of the art best practices. Created the strategy and built the team within 60 days. Converted practices to a one call, full service customer contact, and constructed UL compliant facilities within 6 months. This improved service delivery while decreasing operating cost 16+% versus legacy operation.

CORPORATE PROFILE: A $2.5B multinational enterprise with 5,000 employees headquartered in the Bahamas. RESPONSIBILITY PROFILE: $105M OPEX, $132M CAPEX, 10% annual compounded growth and 50 employees 350 contracts with 5 direct. Achieved in this role:• Acquisition / IT Integration: Following an acquisition, the President assessed lagging technology deployment was restricting integration and growth. Spearheaded technology rebuilds and created an Enterprise Project Management Office (EPMO), defined scope of conversion from siloed systems to an integrated ERP covering all finance, operations, and HR. Successfully maintained legacy IT systems and services at lower cost while enhancing IT staff capability, which supported 10+% growth rate for the next 8 years. Responsibility was expanded to encompass customer care leadership.

RESPONSIBILITY PROFILE: $65M OPEX, $20M CAPX 30% annual compounded growth and 600 employees with 6 direct.ACHIEVED IN THIS ROLE:• Turnaround: Recruited by the CEO to serve as SVP and charged with restoring order in the wake of profitability issues. Investigation revealed system issues resulting in lost orders, plus picking, packaging, and shipping eroded to 58% of target production capacity. Built a recovery strategy and led execution, prioritizing and solving problems. Within 120 days, all system and production issues were resolved and within 210 days, automation and reengineering issues were resolved. This saved 2 major clients and drove capacity growth 5X capacity with 40% cost reductions.

CORPORATE PROFILE: Holding Company for InsuRx, a retail Prescription Benefit Management enterprise offering paper claims and Point of Sale adjudication processing services with complex formulary and contraindications management and America’s Pharmacy - a mail-order Prescription Benefits Management enterprise.RESPONSIBILITY PROFILE: Responsible for managing all operational aspects of the company.

Subscriber card based pharmacy benefits management enterprises with integrated insurance formulary with medical based contra-indications.