Paul Smith Email & Phone Number

Chapel Hill, NC, US

Systems coach with experience in multiple industries including finance, banking, pharmaceuticals and utilities. A proven track record for understanding the system of work and building a culture of continuous improvement. Open to consulting and full time roles.

Charlotte, North Carolina, US

• Spearheaded the implementation of lean agile techniques across four major domains within Cyber Security, impacting a team of 1,100+ professionals.
• Utilized Value Stream Analysis to establish Agile Release Trains (ARTs), resulting in the successful deployment of six ARTs. These ranged in size from two teams (25 people total) to an ART consisting of 12 teams and.
• Led an ART initiative that achieved a remarkable 72% reduction in application onboarding time within just three months. This improvement was driven by increased transparency across measurable backlogs.
• Successfully enhanced External Authentication and Access, resulting in program predictability exceeding 85% within six months.
• Streamlined lead time for a five-team program by over 80% in just six months, while simultaneously boosting throughput.

Charlotte, NC, US

• Spearheaded the creation of a Lean Agile Center of Excellence, streamlining processes and driving organizational transformation.
• Successfully implemented a scaled delivery model, leveraging metrics for data-driven decision-making.
• Provided insights into process improvements and facilitated efficient project delivery.
• Collaborated with executive sponsors to gain buy-in and align expectations.
• Implemented product ownership techniques to ensure well-defined solutions.
• Prioritized business value by continuously populating and refining backlogs.

Brentford, Middlesex, GB

• Created a user centered Agile approach which embeds a metric based approach to software delivery.
• Taught these techniques to over 180+ IT professionals via a series of workshops, seminars and direct project coaching.
• Successfully embedded the approach to the wider IT PMO organization as the preferred approach for Agile development.
• Coached elements of Agile scaling to allow four teams to work on overall program objectives.

Brentford, Middlesex, GB

• Senior Project Manager and later transitioned to Agile Scrum Master. Leading onshore and offshore teams to successful business outcomes.
• Demonstrated successful project delivery – on time and on budget, meeting the customer needs the first time.
• Skilled in both Scrum and Kanban execution principles, using Jira for project delivery.

A coalition of leading pharmaceutical companies. This initiative aimed to assist hardworking Americans and their families who lacked prescription drug coverage. As part of this program, I served as the Operations Committee Chair for two years. My responsibilities included ensuring that call center operations, claims adjudication, and printed program.