Paul Moffatt Email & Phone Number

Warwickshire

Worcester, United Kingdom

Responsible for the efficient and effective design of IT service delivery to ensure services meet the needs of Warwickshire Police and West Mercia Police customers.Developing and maintaining IT customer service designs, including the delivery of relevant service architectures to support the strategic transition of business solutions into production, by identifying and integrating business, information, and technology architecture, in alignment with service strategy, creating a culture of perpetual challenge and continuous improvement in the delivery of internal and 3rd party services.Service Transition Manager ensuring the successful handover of initiatives from project state to Business as usual (BAU) acceptance. Key member of the enterprise design practice identifying impact on service architecture and user service experience, collaborating closely with Customer Service Manager/Supplier Relationship Manager to define service objectives, service levels and other performance indicators.Core member of IT’s Intelligent Client Function (ICF), being a key influencer and decision maker in respect of IT governance, strategy, planning, assurance and standard-setting, both internally with key stakeholders and externally in driving maximum value from strategic supplier relationships. Representing and promoting the reputation and values of Warwickshire Police and West Mercia Police and the Enabling Services Directorate at meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations and areas of both forces.Remaining commercially astute on service design, perpetually focussed on the 'service vs cost’ balance, taking personal ownership, full understanding and acting upon situations that require the pursuit of purpose over process.

Worcester, United Kingdom

Leadership of a customer focused Network and Server Team responsible for the design, build and 3rd line support of the organisation’s systems and toolsets across a wide and varied infrastructureGatekeeper for Service Transition acceptance into live (BAU) state. Management of team activities and resources within operating level agreements ensuring consistent and quality delivery of service in line with organisational service levels and standardsResponsible for the promotion and support of a culture of continuous service improvement, inquisitiveness and innovationResponsible for the support of Service Delivery teams including the provision of appropriate documentation and training to ensure 1st and 2nd line support delivery functions can perform to the highest levelTechnical design authority ensuring that developed solutions are designed to the relevant business objectives and service/support standardsSupporting the delivery of change across all ICT platforms in conjunction with project teamsResponsible for ensuring correct processes and procedures are in place and tested to maintain and recover ICT systems and services in the event of disaster or major outage, providing continuity of service to both ForcesContribution to the development and ongoing maintenance of the organisation’s ICT strategy, policies, procedures and practices

Cheltenham

I took a career break to travel and renovate a property.

Swindon, United Kingdom

Accountable for the overall service provided to Projects, Programmes and Testing Services ensuring excellent environment availability, support, service transition and on-going improvementResponsible for the governance, compliance, control and ongoing improvement of outsourced IT supplier servicesBuilding and maintaining long-term strategic relationship between IT suppliers and Nationwide ensuring mutually beneficial outcomes for both parties and value for money for NationwideAccountable for the successful and timely release of software and solutions from dev/test to live ensuring effective implementation and service transition support to Live OperationsLeading teams of specialists supporting internal projects on the delivery and implementation of key payment, mortgage and operational solutions Ensuring critical service levels, key measures and service credit levels are fit for purpose and regularly reviewed to ensure service delivered by IT Supplier continues to provide valueEscalation point for IT supplier and in-house service delivery issuesEnsuring payments are approved in line with contract deliverablesIdentifying, investigating and resolving any disputed deliverables/costs invoking service credits where applicableMaintaining close relationships with procurement/governance function to provide professional support at contract change, renewal, negotiation stages Providing consistent, committed leadership inspiring teams to continually deliver to the highest standards and building excellent relationships with all areas of IT Definition and implementation of Practice Strategy aligned to Divisional and Corporate PlansAccountable for the decommission and/or re-use of environments after completion of testing cycles.Relationship building across the division and associated Partners/Suppliers - Tata Consulting Services (TCS), IBM, Microsoft and AccentureTalent Identification and progression

Cheltenham, Gloucestershire

Leadership of the Operations, Technical Support, SAN and Capacity & Performance functions creating a highly effective set of teams with shared values and a desire for quality service delivery and excellent service availability. Accountable for the overall delivery of Live, Dev & Test mainframe and MI solutions and services.Accountable for the successful delivery of code through Dev/Test systems to Live.Final gatekeeper for Service Transition acceptance into Live (BAU).Provision of fully-resilient IT infrastructure, including the implementation of a centralised tape backup strategy and development of practices that enabled the prediction and prevention of environment & systems downtime.Delivery of core IT system services to Chelsea at both its Head Office locations and Retail Branches throughout the UK, ensuring excellent systems & environment availability, stability and resilience.Delivery of main Core and Management Information databases ensuring a sound understanding of business priorities with solid alignment to business strategy.Creation of the Capacity & Performance Team ensuring the best use of existing resources and better planning & costing for future requirements.Disaster Recovery & Business Continuity of SAN, mainframe and Management Information environments – developed a twice-yearly test & report approach that ensured full regulatory compliance and confidence in infrastructure & environments.Generated savings of approximately 20% per annum in reduced overtime costs through the development and introduction of remote environment support that was subsequently adopted by other areas of IT.Awarded for my support of staff and passion for delivering best service and twice nominated for Leader of the Year.

Cheltenham, Gloucestershire

Provision, support, resilience, rebuild, Disaster Recovery of Live, Development & Test mainframe and MI environments.Responsible for the successful delivery of code through Dev/Test environments to Live.Led major capacity planning exercise to provide senior management with recommended specifications for a replacement production mainframe system able to support existing and future environment requirements ensuring that the most suitable machine was purchased at the right cost.Developed a fully-audited database enquiry & update application replacing an inefficient, unsupported third party solution.Development of Disaster Recovery testing for Chelsea’s mainframe and Management Information systems.Support of mainframe Management Information environment estates.SAN Management.Systems programming.Planning and delivery of hardware and software systems upgrades maintaining excellent environment availability.

Education record

Education record