Paul Mohaan Email & Phone Number

Port Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

*Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources.*Build reports, dashboards and visualizations using Microsoft SSRS and Microsoft PowerBI*Provide support as required to ensure the availability and performance of developed reports and dashboards for stakeholders. *Writing SQL Queries and Monitoring SQL Server performance to investigate and resolve data issues.*Experienced in report design in SAP BO 4.1 WEBI and Rich client*Involved in reporting process development, implementation, ongoing monitoring and improvement.*Creating technical and Specialist Documents for stakeholders and for the team to document reporting projects and findings.

Glebe, New South Wales, Australia

This role involves managing Service Assurance for Enterprise & Government. It includes managing day to day operations of our Sydney team and off-shore team in Manila. Main focus is to ensure customer tickets and internal business standards are constantly maintained. Answering to and managing Escalations within the company and from customers is a critical task. Analysing current Business operations and introducing change in the Business to improve all aspects of the team. Also worked closely with NOC, Service Management, Account Managers and Service Delivery to ensure smooth operations of the business. Also involves managing other AD-HOC projects time to time as per the need of the business

The position was to provide technical support to Enterprise & Government Customers of TPG. This required in-depth knowledge on troubleshooting Fibre, Copper and other Layer 2 and Layer 3 services provided by TPG.

In my role as Business Support Engineer, I configured and troubleshot WAN services, such as ADSL, Metro Ethernet, AAPT and NBN, as well as VOIP networks. Managed workflows for new orders, by managing the technical aspects of the order and providing support for setup.

North Ryde, New South Wales, Australia

• Role is to provide technical support for the Department of Sustainability, Environment, Population, Water and Communities. In relation to support with any IT issues. • Support user systems based in Windows 7, Citrix Virtual Desktop Interface, Microsoft Application Virtualization, Active Directory, Microsoft Exchange 2010,MS Office application issues • Perform in-depth troubleshooting based on ITIL methodology and collate this information for problems that need to be escalated to the relevant fixer groups.• Perform administrative task such as creation of new mailboxes, Active Directory account maintenance, and creation of security policy for network access etc.

Macquarie Park, New South Wales, Australia

• Providing technical support for Optus mobile customers in relation to data and voice faults occurring on the Optus 3G mobile network. • Demonstrated problem solving and a comprehensive knowledge of all Optus mobile products and services to ensure that all technical issues are fixed in a timely accurate manner. • Worked in both IPhone and Blackberry Technical support groups.• Perform in-depth troubleshooting and collate this information for problems that need to be escalated to the network engineers.• Provide outstanding customer experience in relation to faults by keeping the customer updated with the progress of their problem until it’s resolved.

Master Of Science (Msc), Internetworking

Advanced Diploma, Information Technology

Diploma In System Analysis And Design, Information Technology