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People Manager met ruime ervaring in Customer Services, Verander- en crisismanagement, BackOffice activiteiten ,Contact Center and Risk Management. Resultaat gedreven.Specialties: Customer Services, TeleSales, Operations, People manager, Team builder, Coaching, BackOffice Compliance,
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OperationsBuro Blauw Luchtkwaliteit B.V. Dec 2023 - Present
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Operations Manager AiBuro Blauw B.V. Feb 2022 - Nov 2023Wageningen, Gelderland, Nederland
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Mede-EigenaarWhitemooreprojects Feb 2015 - Oct 2024WitteveenOrganiseren van live-muziekconcerten en evenementen.
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EigenaarWhitemore Mar 2003 - Oct 2024NederlandInterim Management, advisering, coaching
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Interim Qa | Coach &Trainer -Via Teamleiders.Nu | Project Ggd/Ghor-Covid SupportGgd Ghor Nederland May 2020 - Feb 2022 -
Manager Team Kcc AiCak Apr 2019 - Mar 2020Den Haag En Omgeving, Nederland -
Projectleider A.I.Cotap B.V. Aug 2018 - Jan 2019Genemuiden, Provincie Overijssel, Nederland -
Manager Klantenservice AiCotap B.V. Mar 2018 - Aug 2018Genemuiden, Provincie Overijssel, Nederland
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MantelzorgSabattical Sep 2017 - Feb 2018
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Senior Consultant Customer Service A.I.Mediq Jul 2016 - Sep 2017Utrecht En Omgeving, Nederland -
Crisismanager / Manager Service A.I.Atag Nederland Bv Dec 2015 - Jun 2016Duiven -
Senior Consultant Services A.I.Atag Nederland Bv Oct 2015 - Dec 2015Duiven
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Senior Consultant / Coach A.I.Xerox Jul 2015 - Aug 2015Maastricht Area, Netherlands -
Project Manager / Senior Consultant Kcc A.I.Dar Nv Mar 2015 - Jul 2015Nijmegen Area, Netherlands -
Client Manager A.I.Webhelp Nederland, Customer Experience Innovators Dec 2013 - Dec 2014Ede -
Contact Center Manager A.I.Transcom Feb 2013 - Nov 2013Groningen, Netherlands -
Service Improvement Manager A.I.Ziggo Jan 2012 - Jan 2013Utrecht Area, NetherlandsLinking pin beween Operations and ICT, SPOC for strategy and improvement projects, SPOC for Operations during (large impact) incidents. -
Manager Cs A.I.Ziggo Feb 2011 - Jan 2012Groningen, Netherlands
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Director Service Operations & Manager Frontoffice Zakelijk/Business Services A.I.Vodafoneziggo May 2009 - Dec 2010Groningen, NetherlandsResults during interim assignment at ZiggoZakelijk:Redesigned Customer Service department.Accessibility improved from 68% up to 97% and SL from 54% up to 80%.Succesfull Insourcing Service Teams for all Business Customers.Design and set-up inhouse TeleSales team for Business Market.(Conversion Rate up to 48%).Redesign of IVR.Improved Customer Satisfaction.DSO decreased with 10%. Bad Depts decreased with 8%.Implement new team: Service Management.Employee Satisfaction increased with 10%.Redesign of IVR. Improved efficiency overall with 35%. Member of MT B2B.
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Operations Manager A.I.Kpn Oct 2008 - May 2009Retention department for KPN and Hi (Mobile Save CM)Member of MT. P&L responsible.Improved department results :-Conversion rate increased with 63%. -Service Level increased with more than 100%. Coaching management. -
Manager Operations & Vestigingsmanager A.I.Iss Contact Centers Nov 2007 - Oct 2008Responsible for P&L. Changed location from costcenter to valuecenter. Improved customer relations through operational excellence. Improved the working atmosphere for employees. -
Client Service Manager A.I.Iss Contact Centers May 2007 - Dec 2007Client Service Manager and Operations Manager for a major Internet, Telephone and Television Provider. Improved results and retained the contract for ISS
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Customer Operations Manager A.I.Cendris Oct 2006 - May 2007-Set-up & Implementation of a governmental project. Responsible for Operations at 3 sites. -Quick set-up (2,5 weeks) operation of 3 teams (93 agents + 2 team leaders) call center/e-mail & policy department for a Major Health Insurance Company in the Netherlands -
Security Officer A.I.Paysquare Se 2005 - 2006Developing & Implementing new procedures eg: WhistleBlower, Secure Internet & e-mail, Corporate Security Awareness, RBAC, Safety, Access Control.
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Manager Operations / Customer ServicesInterpay Nederland Bv Oct 1999 - Dec 2005In different departments responsable for Customer Services, Fraud Prevention, ChargeBacks, SLA and Technical Helpdesk -
Fraud InvestigatorInterpay Nederland Bv Apr 1991 - Sep 1999Fraud investigations in Financial market; Expertise in Credit-Card fraud en prevention. Advisor in fraud prevention merchants and Issuers about credit-cards
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RechercheurPolitie Rotterdam Rijnmond 1982 - 1991
Paul Mooren Skills
Frequently Asked Questions about Paul Mooren
What company does Paul Mooren work for?
Paul Mooren works for Buro Blauw Luchtkwaliteit B.v.
What is Paul Mooren's role at the current company?
Paul Mooren's current role is Operations.
What is Paul Mooren's email address?
Paul Mooren's email address is pa****@****anza.nl
What are some of Paul Mooren's interests?
Paul Mooren has interest in Social Services.
What skills is Paul Mooren known for?
Paul Mooren has skills like Operations Management, Management, Contact Centers, Coaching, Service Management, Strategy, Call Centers, B2b, Customer Satisfaction, Process Management, Risk Management, Customer Service.
Who are Paul Mooren's colleagues?
Paul Mooren's colleagues are Sezar Ozbay, Raoul Van Onzenoort, Raoul Van Onzenoort, Peter Gerritzen, Frans De Bree, Fm Wiegersma, Wouter Jobse.
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Paul Mooren
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