Proactive Network Maintenance - Analyzing and predicting customer outage events. Image classification.

Responsible for all aspects of 24/7 production operations for high availability, high resiliency, SaaS-based, video delivery service targeted at Global 2000 companies to use for communicating internally with their employees. Responsible for 3 direct reports. · Expanded production operations capacity by 230% to support company growth with no increase in headcount.· Slashed support expenses by $200k annually. · Improved service availability by deploying Nagios. Replaced legacy monitoring system and allowed better insight into service health and reduced system outages.· Increased network resiliency and availability by deploying BGP across external network interfaces. Eliminated single points of failure from carrier network outages. · Automated provisioning and growth of systems by deploying Puppet / Foreman.· Enhanced security posture by deploying OSSEC HIDS. Managed 1M+ alerts per week by implementing a dashboard using Elasticsearch, Logstash, and Kibana (ELK) backend. · Reduced operational overhead and increased colo capacity by implementing virtualization using VMWare. · Ensured annual SOC2 compliance. Implemented formal processes and procedures necessary to satisfy external audit.

Founded startup company to eliminate the threat of botnets to the Internet by aggregating multiple sources of threat intelligence, validating them through a proprietary scoring system, and propagating them as a unified intelligence feed to customers. · Developed business plan, pitch deck, product offerings, technical architecture, strategy, messaging, and branding. · Raised $1.5 million from angel investors. · Managed all operations. · Recruited, hired, and managed staff of 13.

Led global IT operations staff of 21 with a focus on integrating the Packeteer acquisition.

Pioneered entry into new market by leading a team chartered with developing anti-botnet strategy and rapidly delivering related products to market for 3000-employee, multinational organization. Responsible for 5 direct reports and management of $4 million budget focused on establishing market leadership. · Conceived and delivered first-of-kind, anti-botnet security product protecting end-users of ISP's, large enterprises and universities. Followed up with second product protecting the organizations from infected end-users. · Supported sales team by meeting with large customers and collaborating on product requirements to facilitate customer acceptance. · Conceptualized and refined technology vision for corporate product strategy as member of global, cross-functional team. · Evangelized on severity of emerging Internet threats to customers, press, and analysts, establishing Trend's position as a thought leader in botnet threat protection. 'Top 5' press spokesperson for company.

Led, mentored and coached the worldwide IT group, ensuring core competencies were maintained to support this 900-employee, multinational company. Responsible for 5 direct reports and $7 million budget, with focus on continually identifying ways to control operating expenses. · Maximized performance and productivity by outsourcing IT for France Business Unit. Reduced annual IT expenses by $2.2 million (57%) while simultaneously refreshing all desktop and server infrastructure. · Revamped and streamlined global business processes by deploying Oracle (PeopleSoft) ERP solution resulting in unified view of vital financial information, labor costs, and resources; faster and more complete reporting; and better management of the employees. · Enhanced visibility across engineering project portfolio by implementing Agile Product Lifecycle Management system, globally bridging development and operations, and delivering current and consistent BOM data to all business units. · Increased productivity of software development group over 300% by re-architecting compilation and version control environments.