Paul M Roberts Email & Phone Number

Springboard Business Innovation Centre, Llantarnam

Torfaen County

My role involved creating and developing business relationships with key decision makers in private industry, government bodies and voluntary/3rd Sector organisations & charities in our region, in order to understand and to react to the changing recruitment and skills requirements of the local labour market and the businesses located in the area.Handled staffing needs for local businesses, providing tailored recruitment services in a wide range of business sectors, roles and role levels. Particularly specialising in supporting the Engineering, Manufacturing, Production and Construction Sectors. Matching skilled and non skilled workers from a range of employability schemes to vacancies at local businesses, through direct recruitment and the sourcing and brokering of work placements, work trials and assisted wage schemes and manage these relationships with existing business partners and clients.Conducting training needs analyses, identifying skills gaps within organisations and setting up and funding training interventions to prepare candidates for employment, assisting businesses to recruit the right staff in an efficient, professional and cost effective way, in order to enhance and diversify their existing workforce to grow and to add value to their business.

New Inn, Wales, United Kingdom

Newport, Wales

Employed as a Center-based Trainer and Assessor, responsible for writing and delivering a range of center-based training courses, qualifications and ‘Essential Skills’ to a variety of age groups and abilities.Managed a ‘caseload’ of ‘center based’ unemployed adult and youth learners, monitoring progress and conducting regular reviews to assess attainment, development, job-search activity and to set individual goals and plan further learning.Managed own learner and qualification-related paperwork, assessing and marking written work, invigilating tests, as well as submitting portfolios, within set timescales.Instrumental in achieving direct awarding status for a range of ‘City & Guilds’ qualifications for T2, following exceptionally positive ‘External Verifier’ inspections and observations of delivery and inspection of material written by myself.Responsible for preparing bespoke training resources and learning materials for use in a range of learning environments and settings, including for company ‘Work Based Learning’ assessors and ‘Skillbuild.’ Targeted on individual caseload attainment and CEU achievement as a whole, as well as review completion. Proud to have been the highest achieving individual assessor in terms of CEU attainment.Consistently utilised specifically tailored training interventions, differentiation and a variety of teaching approaches to accommodate different learning styles and abilities, taking into account, the unique needs of learners.

Bath, England, United Kingdom

Delivered communicated and ensured a thorough understanding of all key skills, business activities, industry governing regulations and working practices to new and existing staff, according to the needs of the business.Responsible for conducting training needs analyses and specifically tailoring training interventions to specific projects, utilising appropriate methods for delivery. Responsible for conducting detailed research into processes and systems, in conjunction with the ‘Business Change’, IT and HR functions, in order to write and to issue company-wide communications, technical briefings and policy announcements. Widely acknowledged as being a high profile & high performing individual, having made an immediate and significant impact, within months of joining the company. Evidenced by playing a leading role in ‘Senior Management Scoring Calibration’ for redundancy processes, and the ongoing training of Senior Management, up to and including Director level/Created and rolled-out training Performance Management systems on behalf of the HR Function, acting as point of contact for advice and assistance for Managers from all business areas.Despite little to no previous experience of either the Accident Management or Insurance Industries, was able to train, coach and write complex technical training content to all role levels, as well as to Key External Business partners within months. Wrote and delivered ‘Handling Verbal Complaints Process’ Training for Team Leaders, with a brief of reducing written complaints by dealing with issues at the earliest target point, resulting in swift evidence based impact. Devised ‘Reacting to and Managing Change’ programme following a redundancy process, incorporating ‘challenging behaviour’, ‘team-reconstruction’ and ‘360 degree feedback and self analysis’

Algarve, Portugal

Successfully managed an overseas based Resort Operation across a large geographical area, leading teams of resort staff, based across a number of locations. Planned and distributed workloads, managed costs against budgets, ensured exceptionally high levels of customer service, driving sales and revenue.Trained and developed staff, monitoring progress against individual targets, providing direction and hands on, ‘on the job’ support in customer service, problem solving, and face to face complaint handling.Responsible for investigating and resolving escalated complaints, authorising compensation payments for shortfalls in service delivery.Tasked with negotiating with suppliers and agents to recover sums paid out in compensation resulting from service deficiencies, ensuring minimal write-offResponsible for the welfare and well-being of a team of overseas based staff, sourcing accommodation, providing guidance and ensuring a supportive and safe environment. Responsibility for performance management, applying HR best practice, supporting staff to improve performance. Instigated disciplinary procedures where necessary. Excelled in the building and maintaining of strong business relationships with suppliers, agents and business partners, consistently forging new commercial contacts and links.Established a high profile within the local area and the industry.Responsible for the achievement and exceeding of financial targets, driving of sales and the identifying and generating of new revenue streams, utilising new and existing business contacts, Responsible for negotiating commercial contracts, heads of agreements and service level agreements with suppliers and business partners

Faro Airport, Portugal / Reina Sofia Airport Tenerife, Spain

Operational management of Thomas Cook Group’s airport based operation at Faro International Airport, Portugal. Responsibility for the overall day to day running of a high volume passenger transport operation carrying upwards of 80,000 passengers annually. Co-ordinated a seamless transportation of passengers to and from resort destinations liasing and communicating with transportation suppliers and ground agents, to ensure punctuality and high levels of serviceWorked hand in hand with key airport based ground handling services and suppliers to ensure the smooth, efficient and timely movement of passenger traffic through airport areas, to achieve and exceed the company's on-time departure performance measures. Led, trained and developed teams of airport based staff in all aspects of airport operations, customer service and complaint handling. Planned and executed highly effective strategies for management of situations of major disruption, fleet management and technical delays, industrial action, airport closures, security alerts, weather events and other operational challenges.

Algarve

France

Education record

Advice And Guidance, Nvq Level 4