Paul S. Email & Phone Number

Holmfirth, Gb

Leeds, England, United Kingdom

Peterborough, United Kingdom

Held tower accountability for the operational design projects and continuous improvement initiatives. Open two-way collaboration with IT service operations management, Operational towers, stakeholders, technical teams and third-party provider service management to delivery high quality IT services. Provided guidance and support to third party vendors delivering data center services via local computer rooms and large pan European data center environments, comprising 2500+ servers, serving 21000+ users. Managed operational vendors in compliance with organisational rules and regulations within server/storage environment’s and key infrastructure components. Monitored and key authorizer of all data center changes, participating within CAB, ECAB change boards and collaborating with IT change management and service providers to ensure timely processing of tower related changes. Proactively and relatively managed tower risk, change, incident, problem, event, demand, design, and transition ITIL functions.• Reduced inherited backlog of tower incident and service request tickets by 80%.• Led the third, party run operations team, and the service transition from Comarch to IBM. Temporarily based in Poland and Hungary during the transition and subsequent run operation’s and tower service reviews.• Identified and delivered service improvements, increasing tower collaboration while reducing operational costs through provision of Data Center SME intermediator services between numerous service providers.• Steered efforts in preparing and remediating the towers infrastructure/services for critical trading period and achieved 100% infrastructure availability for three consecutive years.

Leeds, United Kingdom

Led and administered overall activities of UK and overseas IT Run Operations teams to ensure smooth running of UK Datacenter and EU client-based hosting. Provided high-level leadership and guidance to team of 11 members for line management and delivering operational services on 24x7x364 basis. Led tower support for the change, incident/problem, event, and demand ITIL processes. Headed the SME project life-cycle for cleaning two West Yorkshire data centers, including the secure disposal of 1300+ devices, backup media disposal, and return of third party supplied equipment. Managed hosting vendors in compliance with established internal/client organisational standards while hosting 2800 servers and associated infrastructures hosted in several locations.• Led the third party run operations team, and service transition from Accenture India to Comarch. Based in Poland during the transition.• Ensured the accuracy and integrity of data by conducting regional IT hardware audits and remediation in Paris Clichy, Hoofddorp Netherlands, Ghent Belgium, Oberursel Germany, Manchester (UK), Peterborough, Falkirk, and Aldersgate.• Securely transported and rehoused 900 key IT devices from West Yorkshire data centers to Welwyn Garden City within a constrained time sensitive window.• Expanded Leeds Data Centre capacity by 40% designing and building new hosting environment with support from the client, internal delivery teams, and 3rd party suppliers.

Leeds, United Kingdom

Owned tower Operational Level Agreements and Run Operations procedural documentation for efficient service delivery. Monitored and administered Run Operations’ team of 11 members for delivering services on 24x7x364 basis to increase operational excellence. Allocated and managed operational resource, including tracking, projection, and shift/workload scheduling to meet requirements.• Transitioned the 24Hr run operations team from Accenture UK IT Operations to Accenture India team temporarily based in Delhi India for delivering the knowledge and subsequently remote services.• Expanded the Leeds Data Centre capacity by 75% designing and building new hosting environment with support from the client, internal delivery teams, and 3rd party suppliers.• Expanded Bradford client site hosting capacity by 100% designing and building new hosting environment with support from the client, internal delivery teams, and 3rd party suppliers.• Designed and implemented new hosting standards, auditing and procedures to support service levels and provide CMDB data.

West Yorkshire

Support projects with solution design, deployment though to Run Operational supportHosting capacity management and hosting environment monitoringHosting vendor support and managementSupport change/incident management processesOn call support for hosting/operations incidents (24x7x365 rota)Collaborate with the technology teams and client to deploy new technology architecturesResearch, escalation and resolving technology problems relating to customers, the Local technology environment and/or software solutionsPerform and present technology performance analysis and capacity planning

Pudsey, West Yorkshire

Provision of detailed analytical reports for application and infrastructure capacity Responsible for run operations procedures to ensure quality and availability of the core sales applicationsSupport change/incident management processes, on call support for infrastructure/operational incidentsOn call support for hosting/operations incidents (24x7x365 rota)This role was TUPE from Thomas Cook Ltd. to Accenture

Pudsey, West Yorkshire

Computer operator role working as part of a small on a shift rotation. Day-to-day running of the IT systems. Additional responsibility for the creation of operational procedural documentation and operator task schedules. Provision of backfill shift leader duties.

Huddersfield, United Kingdom

Computer operator role working on a shift rotation. Day-to-day running of the IT systems. Supervision and the training of new operators alongside shift lead backfill responsibilities.

Education record

Education record