Paul S. Email & Phone Number

Holmfirth, GB

Leeds, England, United Kingdom

Peterborough, United Kingdom

• Held tower accountability for the operational design projects and continuous improvement initiatives. Open two-way collaboration with IT service operations management, Operational towers, stakeholders, technical teams.
• Reduced inherited backlog of tower incident and service request tickets by 80%.
• Led the third, party run operations team, and the service transition from Comarch to IBM. Temporarily based in Poland and Hungary during the transition and subsequent run operation’s and tower service reviews.
• Identified and delivered service improvements, increasing tower collaboration while reducing operational costs through provision of Data Center SME intermediator services between numerous service providers.
• Steered efforts in preparing and remediating the towers infrastructure/services for critical trading period and achieved 100% infrastructure availability for three consecutive years.

Leeds, United Kingdom

• Led and administered overall activities of UK and overseas IT Run Operations teams to ensure smooth running of UK Datacenter and EU client-based hosting. Provided high-level leadership and guidance to team of 11.
• Led the third party run operations team, and service transition from Accenture India to Comarch. Based in Poland during the transition.
• Ensured the accuracy and integrity of data by conducting regional IT hardware audits and remediation in Paris Clichy, Hoofddorp Netherlands, Ghent Belgium, Oberursel Germany, Manchester (UK), Peterborough, Falkirk, and.
• Securely transported and rehoused 900 key IT devices from West Yorkshire data centers to Welwyn Garden City within a constrained time sensitive window.
• Expanded Leeds Data Centre capacity by 40% designing and building new hosting environment with support from the client, internal delivery teams, and 3rd party suppliers.

Leeds, United Kingdom

• Owned tower Operational Level Agreements and Run Operations procedural documentation for efficient service delivery. Monitored and administered Run Operations’ team of 11 members for delivering services on 24x7x364.
• Transitioned the 24Hr run operations team from Accenture UK IT Operations to Accenture India team temporarily based in Delhi India for delivering the knowledge and subsequently remote services.
• Expanded the Leeds Data Centre capacity by 75% designing and building new hosting environment with support from the client, internal delivery teams, and 3rd party suppliers.
• Expanded Bradford client site hosting capacity by 100% designing and building new hosting environment with support from the client, internal delivery teams, and 3rd party suppliers.
• Designed and implemented new hosting standards, auditing and procedures to support service levels and provide CMDB data.

West Yorkshire

Support projects with solution design, deployment though to Run Operational supportHosting capacity management and hosting environment monitoringHosting vendor support and managementSupport change/incident management processesOn call support for hosting/operations incidents (24x7x365 rota)Collaborate with the technology teams and client to deploy new.

Pudsey, West Yorkshire

Provision of detailed analytical reports for application and infrastructure capacity Responsible for run operations procedures to ensure quality and availability of the core sales applicationsSupport change/incident management processes, on call support for infrastructure/operational incidentsOn call support for hosting/operations incidents (24x7x365.

Pudsey, West Yorkshire

Computer operator role working as part of a small on a shift rotation. Day-to-day running of the IT systems. Additional responsibility for the creation of operational procedural documentation and operator task schedules. Provision of backfill shift leader duties.

Huddersfield, United Kingdom

Computer operator role working on a shift rotation. Day-to-day running of the IT systems. Supervision and the training of new operators alongside shift lead backfill responsibilities.

Education record

Education record