As the Cyber Operations Flight OIC, I oversee over 100 individuals responsible for implementing and operating an enterprise-level network, including all aspects of service provisioning, cyber security, knowledge management, load balancing, reporting and analytics, documentation, and customer service.• Respond to and mitigate cyber threats and vulnerabilities impacting civilian critical infrastructure partners within Louisiana• Manage multiple large IT projects in a military/government environment, ensuring compliance with industry standards for security, design, and implementation while insisting on the highest standards• Introduced Agile and Lean practices to daily operations, resulting in 32% shorter time to project completion• Increased organization’s capabilities 20% by overhauling the planning program and identifying untapped resources• Awarded the Air Force Achievement Medal for on-the-fly engineering and deploying an emergency communications system that had never been used before in order to support a Pakistan earthquake response• Awarded the Air Force Commendation Medal for managing the secure and non-secure voice and data services for a vital Intelligence, Surveillance and Reconnaissance mission over northern Africa

I was asked to join the LSU Online leadership team due to my Agile Project Management experience in various organizations and environments. LSU Online operates as a start-up within the University, experiencing fast-paced growth. I joined with two purposes in mind: to accelerate the development of software solutions needed to support the future state of LSU Online and, in a fundamentally more important capacity, to steward an Agile transformation and cultural change throughout the division. • Transformed department from a traditional hierarchical IT shop into multiple high-performing, collaborative Agile product teams with a costumer-obsessed approach to development by implementing an Agile software development framework• Increased student engagement 23% by upgrading and migrating the Learning Management System into AWS• Reduced average monthly downtime 51 minutes by migrating hosting to the AWS Elastic Beanstalk platform• Shortened average product delivery cycle from 6+ months to 14 days by implementing iterative development cycles• Eliminated knowledge silos by implementing Pair Programming and feedback loops to the product teams• Grew customer base 230% by continuously launching new marketing and sales-driven product features via a portfolio of 5 product teams working closely with engineering in an Agile environment• Developed a new CRM using user-driven development resulting in a 42% increase in customer satisfaction scores • Reduced deployment time 4 hours by implementing containers, streamlining product updates and product testing• Increased lead conversion rate 8% by working with marketing and sales to determine features to deliver to market via A/B testing

As the CIO, I was the strategic and operational leader over all technology, applications, cybersecurity, desktop support, and digital strategy for the regional medical center. I developed a cloud-first strategy including multiple large-scale projects designed to provide innovative solutions that replaced aging legacy systems to meet the dynamic requirements of business users. In the process, I reduced IT costs by $1.2M annually.Overseeing the technology life cycle, I focused on moving from outdated, on-premises systems to new cloud-based technology that better aligns with the current business needs of the organization and to deliver results while enabling scalability and the agility to meet the quickly changing needs of the healthcare setting. In addition to the new technologies, I also transformed the IT staff from a traditional IT services organization into a cross-functional group of high-performing, self-led, Agile teams and created a culture of ownership and customer obsession within the IT department. This allowed the hospital to think big and pivot quickly, adopting pilot programs that take advantage of market opportunities in ways that the company could not have imagined 5 years prior.

I joined the Project Management Office at Geocent to oversee the delivery of a large multi-industry portfolio of government and commercial IT projects specializing in network infrastructure and custom software development. I initiated an effort to adopt Agile software development principles, including Extreme Programming and Test-Driven Development, shortening our product delivery cycles by over 30% and increasing customer satisfaction scores (Net Promoter Score) by 24%. • Managed a portfolio of Agile developer teams building custom mobile and web apps for clients in various industries using the .NET framework, AngularJS, JavaScript, PHP, Microsoft Azure, and other technologies• Managed a $2.2 M portfolio of IT projects - reduced management overhead by 13% by developing concise business requirements and user stories to define customer requirements for complex systems• Increased customer satisfaction scores by 24% through Lean process improvement initiatives and proactive presentation of data analysis to C-level executives both within the company and within customer organizations• Reduced budget over-runs by 17% through the implementation of Agile software development principles

FITT is a team of specialists in the fields of training, therapy, and nutrition. FITT's functional approach empowers and educates individuals to live a more active, balanced, and revitalized lifestyle. I oversee the operations and strategic growth of the company by aligning available opportunities with our vision. Through a diverse portfolio of projects that help us achieve our business objectives, we have positioned FITT as an industry leader poised for tremendous growth.• Proactively integrated standard project management processes and procedures into all existing and new company projects, leading to quicker, more streamlined turnarounds and 100% completion within budget and on time for all newly initiated projects• Standardized all business processes into a format that can be replicated in preparation for future expansion• Lead the implementation of several new IT systems within the company, resulting in reduced IT costs by 77%• Ensure that change management is facilitated so that business impacts are minimized• Successfully lead the development of a cloud based medical application, ensuring that all deliverables met quality standards while staying on budget and on schedule• Instituted a goal-driven approach to the development and integration of the new custom designed software application that has increased the efficiency of core business functionality by 60%• Redesigned the employee compensation plan and benefits plan to better align with the company vision, resulting in greater incentives for increased employee production and better work-force management• Responsible for continued business development activities that have lead to a 23% increase in annual services rendered• Managed staff of 15 employees, including scheduling, coaching, and work product oversight• While charged with complete budgetary authority for the entire company, I reduced non-payroll expenses by 22%, increasing company profit margins

• As project manager for the State, oversaw the construction of the Louisiana Wireless Information Network expansion and upgrade, including engineering, scheduling, procurement, construction, and contracting of the $350 million project migrating the existing 800 MHz Motorola Smart Zone system to a 700 MHz P25 system; resulting in the largest single digital radio system in the country• Designed and coordinated the establishment of GulfWIN, which linked 5 disparate radio systems together over an IP network, in order to provide the U.S. Coast Guard with mission critical voice communications from Corpus Christie, TX to Pensacola, FL, in response to the BP oil spill in 2010• Designed and deployed 2 public safety radio stations to Haiti that provided vital information to the public in two remote towns that had been cut off from communication as a result of the devastating earthquake in 2010• Managed all phases of medium sized projects, including procurement, construction, execution, and operations• Created an interactive and hands-on radio operation training course for first responders and taught the course throughout the state, directly leading to over 500 newly competent radio operators• Conducted a complete rewrite of the call center agent’s operating manuals, bringing an antiquated set of procedures up-to-date• Responded to numerous emergency situations as a part of the crisis management team, including hurricanes, oil spills, earth quakes, flood events, and other natural and man made disasters• Conducted outreach, including capabilities presentations, to customers and stakeholders from multiple levels of government and non-governmental agencies and was recognized on several occasions for outstanding presentation skills and superior representation of the agency• Wrote and presented the bi-annual reports to the Governor on the status of interoperable communications in the State of Louisiana