A contract at Ricoh Europe, a FTSE 100 multinational company, as a customer-facing Project Manager for an Oracle Cloud ERP Implementation across several EU subsidiaries and a great opportunity to report directly to the EMEA Oracle Cloud ERP Programme Director. With my excellent relationship-building skills, I focused on customer communication, facilitating workstream collaboration, stakeholder management and supporting the Ricoh Programme Management and the vendor Oracle Consulting. While this was not an L&D role, it was perfect for developing my large-scale digital transformation change management skills. My role was non-technical Stakeholder Management on a 100+ technical programme team. 🎯 Customer Communication ★ Manage communication between Ricoh Europe & Oracle Consulting and multiple subsidiary project teams ★ Facilitate ERP Deployment Steering Committees with C-level audiences and communicate programme updates 🎯 Change Management ★ Resolution and escalation of the day-to-day customer queries, issues and concerns on the multi-country project ★ Practice ADKAR Change Management and manage expectations of workstream leads and multiple customers 🎯 Stakeholder Management ★ Implement Project Governance with the support of 2 PMO staff and work closely with Programme Management ★ Monitor vendor deliverables and work closely with Subsidiary IT Leads on driving project progress 🎯 Business Transformation ★ Champion the involvement of the Business Transformation team in solution development activities ★ Support the ERP Training Needs Analysis milestone planning and facilitate inter-workstream collaboration Project Management tools: Jira, Service Now, Panaya, Aris Process Cloud, Excel and MS Projects

Amazing experience working directly with the CEO to establish the overall Learning Strategy, Curriculum Curation and Service Offerings direction for all Oracle Analytics Cloud customer training across 12 countries in EMEA / USA. This was a Customer-facing role and I was accountable for presales, training needs analysis and delivery management. Reporting to the Services Director and working closely with him on the project management of consultants involved in technical training design and delivery. Amazing experience working directly with the CEO to establish the overall Learning Strategy, Curriculum Curation and Service Offerings direction for all Oracle Analytics Cloud customer training across 12 countries in EMEA / USA. This was a Customer-facing role and I was accountable for Presales, Training Needs Analysis and Training Delivery Management. Reporting to the Services Director and working closely with him on the Resource Management of the expert technical trainers. There was also an aspect of internal Learning & Development Management which proved to be highly effective.🎯 Improve the end-to-end Global Training Customer Experience ★ Resource Management of technical trainers using SalesForce ★ Create enhanced Marketing Content for the EventBrite platform★ Revamp Training Presales approach by introducing a structured training needs analysis process ★ Project Manage the courseware development using Jira KanBan★ Manage Trainers & reduce preparation time on cloud platform and courseware setup 🎯 Manage Staff Training & Development Iniatives ★ Lead the Training Needs Analysis for experienced hires ★ Lead on early career initiatives for graduates by managing technical training onboarding program ★ Manage LXP Docebo for customer and staff training ★ Manage Oracle professional qualifications of consultants for OPN expertise targets ★ Deliver Train The Trainer workshops to the IT Technical Trainers to develop presentation and facilitation skills

I ran my own Leadership Training firm across the UK, EMEA, APAC, China, and the USA. Charged as high as USD 3600 per day for training services. 🎯 Develop Relationships with Talent Management leaders across 14 countries and act as a trusted L&D Business Partner ★ Lead the Training Needs Analysis process with Leadership and HR teams to develop innovative learning solutions ★ Develop and manage Leadership, Management and Soft Skills training programs across various functional areas 🎯 Design and deliver tailored Talent Development initiatives after deep needs analysis ★ Host Teambuilding Events of 100+ people to facilitate inter-departmental collaboration★ Implement ICF Coaching Programmes for leaders to develop EQ and people management skills ★ Develop Recruitment Skills of line managers with HR for Non-HR programmes★ Enable Succession Planning by with New Manager workshops ★ Empower Line Managers via TTT to deliver training for onboarding, process and systems🎯 Drive Training Strategy and end-to-end implementation of Leadership Training Programmes ★ Recruit, mentor and lead 26 project-based ICF coaches and certified MBTI / DISC facilitators ★ Manage external vendor relationships, ensuring the development of high-quality training materials ★ Design programmes with the use of training, facilitation, coaching and psychometrics ★ Project Management of learning programmes ensuring alignment with project plans★ Oversee the KPI measurement of training program effectiveness and continuously improve 🎯 Facilitate face-to-face Leadership Workshops in 12 countries and act as Master Trainer for Global Programmes ★ Design and deliver f2f, virtual and blended courses on leadership, management, cross-cultural, customer service and sales ★ Act as an instructional design subject matter expert for leadership, management, sales enablement and soft skills courses

An enlightening experience which had me pitching Digital Learning Ecosystems to large customers such as the Vodacom Call Center in Johannesburg that has 1500 customer service agents. 🎯 Account Management and PreSales pitching of digital learning services and software user adoption solutions ★ Business Development and Account Management for dedicated corporate clients. ★ Digital Transformation Learning Solutions, LMS and Adaptive Learning Assessments ★ Guided Learning ERP Software Solutions such as SAP Enable, WhatFix and Question Mark. ★ Pre-Sales Presentations on User Adoption consulting and Digital Eco-System solution selling ★ ICT Training Sales: AWS, Cisco, Comptia, PeopleCert, Microsoft, Oracle, Microsoft, ITIL, VMware. ★ Onboarding new sales staff by designing and delivering Systems Training for Microsoft Dynamics CRM. ★ Deliver Sales Process Training to new team members and support new arrivals build relationships ★ Needs Analysis and Proposal Writing for Leadership, Management and Soft Skills training sales

Learn the art of Management, Cross-Cultural and Soft Skills training at many Multinational firms across China. Fabulous learning curve and a demanding training delivery schedule as a freelance facilitator. 🎯 Training Needs Analysis with HR and Senior Managers to identify the skills focus to improve employee performance ★ Interview training participants individually to understand interests and challenges with colleagues, suppliers and customers ★ Create online assessments and surveys for pre-training needs analysis and post-training course administration 🎯 Instructional Design of high-quality tailored training materials for Leadership, Management and Soft Skills courses ★ Design presentation slide decks, comprehensive facilitator guides and participant handbooks for customer workshops ★ Apply ADDIE Instructional Design principles, the 70/30 Training Rule and focus on engaging all Learning Styles ★ Use Kirkpatrick training feedback evaluation model to analyse course feedback and ensure continuous improvement 🎯 Deliver face-to-face and virtual training workshops on Management, Communication, Cross-Cultural and Soft Skills ★ Facilitate customised skills development training courses for groups of employees and VIP Manager 1 on 1 courses ★ Deliver TeamBuilding events of 100+ people with gamification to foster interdepartmental collaboration TRAIN THE TRAINER workshops attended* Emotional Intelligence * Consultative Selling * Coaching for Results * Powerful Presentations * Conflict Management * Effective Negotiation * Situational Leadership * Proactive Problem Solving * Influence Without Authority* People Management * Intercultural Leadership * Stakeholder Management* Leadership Skills * Facilitation Skills * Train The Trainer

Develop transferable consulting skills in Oracle for full life cycle software development. 🎯 Account Management, Project Management, PreSales and Oracle Programming ★ Software development for WestBank, Alexander Forbes, Johson & Johnson, XPS Courier Logistics and Bnyx ERP Financials. 🎯 Design and deliver IT Technical Training ★ Teach the Oracle Designer case tool at Oracle University and train internal staff in SQL, PL/SQL and Database design DiData www.DimensionData.com May 2001 to June 2004 Bryan Hattingh Group July 2000 to March 2001 Integrated Consulting Solutions Dec 1999 to June 2000Bynx Software www.Bynx.com Sep 1998 to July 1999