Supporting the TBTCs in WA,SA & NT to provide exceptional customer experience by ensuring a best-in-class commitment to O2A, risk mitigation, process improvements and problem solving.

• Building and maintaining strong client relationships with a focus on customer experience ensuring expectations are set /met• Coordinate with multiple internal resources such as domain specialists, partners, and project managers to ensure quality assurance, delivery and a high services levels are provided. • Driving Net Promotor Score participation & resolution• High level of focus and work ethic• System and product knowledge to offer prompt resolutions• Consistently… Show more • Building and maintaining strong client relationships with a focus on customer experience ensuring expectations are set /met• Coordinate with multiple internal resources such as domain specialists, partners, and project managers to ensure quality assurance, delivery and a high services levels are provided. • Driving Net Promotor Score participation & resolution• High level of focus and work ethic• System and product knowledge to offer prompt resolutions• Consistently achieving and exceeding set targets• Case management & aged issue focus• Building rapport with account managers for tailored customer resolutions• High level system & process knowledge including Phoenix, Flexcab, MICA/Helpdesk, AXIS, MAXIM, Magpie, Portfolio Management, OOT, WAS, Siebel/Console• Major focus on digital adoption and online systems• Data analytics and reporting across multiple missions to uplift digital adoption & NPS Show less

• Building and maintaining strong client relationships with a focus on customer experience ensuring expectations are set /met• Speaking with customers regarding strategic objectives and building a strategic roadmap to assist with business growth or pain points and add value to our client base • Develop and lead the internal account strategy for a defined portfolio, with a focus on growth and retention. • Manage customer pipeline via lead identification, qualification, and engaging… Show more • Building and maintaining strong client relationships with a focus on customer experience ensuring expectations are set /met• Speaking with customers regarding strategic objectives and building a strategic roadmap to assist with business growth or pain points and add value to our client base • Develop and lead the internal account strategy for a defined portfolio, with a focus on growth and retention. • Manage customer pipeline via lead identification, qualification, and engaging the correct resource to assist with the specific opportunity.• Drive innovative technology to replace legacy technology• Coordinate with multiple internal resources such as domain specialists, partners, and project managers to ensure quality assurance, delivery and a high services levels are provided. • Analyze and explore business and market trends and stay updated about new industry, technological & developments• Pipeline sales/management• Provide analysis, identification and qualification of large and complex opportunities across aligned customers• Driving Net Promotor Score participation & resolution• Managing & implementing solutions for Covid affected clients.• Consistently assisting other Business Solution Lead’s & Client Executives’ in other portfolio’s• Constant partner communication & rapport building to grow relationships• High level of focus and work ethic• System and product knowledge to offer tailored solutions Show less

Managing 2 teams of 14 in Adelaide & 20 in Manila in Data remediation & management of business accounts.• Business Account Manager – Sales & Service• Data Analysis• Quality assurance & call observations• Data remediation & assurance role• Constant advocacy focus for increased customer service results & first call resolution• Full Microsoft knowledge• Knowledge of all products & Systems• Ability to sell and meet targets monthly, quarterly &… Show more Managing 2 teams of 14 in Adelaide & 20 in Manila in Data remediation & management of business accounts.• Business Account Manager – Sales & Service• Data Analysis• Quality assurance & call observations• Data remediation & assurance role• Constant advocacy focus for increased customer service results & first call resolution• Full Microsoft knowledge• Knowledge of all products & Systems• Ability to sell and meet targets monthly, quarterly & yearly• Coaching and up skilling agents• Sales coach role• Subject Matter Expert Roles• Floor Support Role• Operations Lead role• Running Start up & Pilot teams• Complaint and complex issue resolution Show less

• Business Account Manager – Sales & Service• Pipeline sales/management• Data Analysis• Team leader• Quality assurance & call observations• Data remediation & assurance role• Constant advocacy focus for increased customer service results & first call resolution• Full Microsoft knowledge• Knowledge of all products & Systems• Ability to sell and meet targets monthly, quarterly & yearly• Experience in coaching and up skilling agents• Sales coach… Show more • Business Account Manager – Sales & Service• Pipeline sales/management• Data Analysis• Team leader• Quality assurance & call observations• Data remediation & assurance role• Constant advocacy focus for increased customer service results & first call resolution• Full Microsoft knowledge• Knowledge of all products & Systems• Ability to sell and meet targets monthly, quarterly & yearly• Experience in coaching and up skilling agents• Sales coach role• Subject Matter Expert Roles• Floor Support Role• Operations Lead role• Running Start up & Pilot teams• Complaint and complex issue resolution Show less

Accredited boxing trainer, personal trainer & master trainer. Mainly focusing on muscle gain, weight loss via HIIT & Boxing/Kickboxing.