I am responsible for the management and installation of all networking equipment as well as servers and workstations. This spans 4 county buildings and a couple other smaller side offices that the county has employees at.This includes the following:-Find and mitigate security issues with the help of an outside security company.-Migration from mDaemon to Exchange 2016 for two domains about a month apart.-Migration from DLink switches to Cisco.-Migration from DLink wireless to Meraki.-Migration to Server 2012 R2 Hyper-V environment-Migration to Server 2012 R2 AD/DS infrastructure from physical to virtual environment-Configuration of Group Policy to deploy the correct software based on computer OU-Removal of non-functioning WSUS and implementation of automatic updates via Microsoft servers.-Reconfiguration of DNS services to properly manage internal traffic to internal resources.-Manage WordPress website content changes as well as plugin additions/removals and updates.-Implement backup policies and procedures via StorageCraft ShadowProtect.-Perform quarterly Disaster Recovery Tests-Build out new servers for all needs-Assist GIS department in their expansion from a single ArcGIS server to a Multiple Server infrastructure-Work closely with 911/ETSB to help keep their services functioning as needed.-Performed duties of Dir of Technology during a transition period-Responsible for all cyber security needs and working with the external security vendor.

I am responsible for the management and installation of all networking equipment as well as servers and workstations. This spans 4 county buildings and a couple other smaller side offices that the county has employees at.This includes the following:-Find and mitigate security issues with the help of an outside security company.-Migration from mDaemon to Exchange 2016 for two domains about a month apart.-Migration from DLink switches to Cisco.-Migration from DLink wireless to Meraki.-Migration to Server 2012 R2 Hyper-V environment-Migration to Server 2012 R2 AD/DS infrastructure from physical to virtual environment-Configuration of Group Policy to deploy the correct software based on computer OU-Removal of non-functioning WSUS and implementation of automatic updates via Microsoft servers.-Reconfiguration of DNS services to properly manage internal traffic to internal resources.-Manage WordPress website content changes as well as plugin additions/removals and updates.-Implement backup policies and procedures via StorageCraft ShadowProtect.-Perform quarterly Disaster Recovery Tests-Build out new servers for all needs-Assist GIS department in their migration from ArcGIS 10.3 to ArcGIS 10.6

As a Lead Engineer I was responsible for ensuring that the Service department scheduled engineers out to best utilize their skills. This role also included making sure that the Help Desk staff at the office is trained to handle all of their tasks. As needed I would train them in the skills that they do not yet have but needed to improve their service to our clients. I was also responsible for managing the engineering staff and making sure they have all the tools they need to do their jobs as well as that they are doing it efficiently and responsibly.In addition I am responsible for providing remote and on site support to clients. This includes the following:- Physical to Virtual server migrations- Firewall configuration, deployment, and management.- eFolder BDR configuration, implementation, and management.- Office 365 configuration, implementation, migration, deployment, and migration.- Group Policy configuration, deployment, and management.- Active Directory deployment, configuration, and management- Exchange 2007, 2010, and 2013 deployment and management- Exchange 2007 to 2013 migration.- Server installation, configuration, deployment, and management.- DHCP, DNS configuration and management- Switch and Router deployment and management.- Assessing customer environments and providing recommendations on improvements.- Webroot management and deployment via Labtech and Webroot's Global Site Manager for MSPs.

- Prioritize effective use of IT resources and competing needs in an active support environment.- Work directly with end users to evaluate and solve technical problems, often over the phone or using remote control software.- Demonstrate personal initiative to maintain good communication and follow-up with users.- Evaluate existing systems and make recommendations to the IT Director for upgrades to hardware and software.- Contact for outside vendors and IT service providers as required.- Maintain and promote IT corporate security policies including support for VPN and wireless networks.- Direct installation, configuration and maintenance of multi-site network and equipment.- Act as single point of contact for machine service and maintenance calls.- Provide user training for end-users for effective use.- Administer system backups, recovery, and verification at all schools.- Regularly work with faculty to support both school’s computerized testing environment on a regular basis.- Maintain current and accurate inventory of all IT equipment and peripherals.- Maintain hardware of all student and administrative staff computers.- Document all services rendered via a ticketing system, for scheduling, time tracking, and issue tracking.- Manage corporate email systems including Exchange 2007 and GFI.- Maintain and service the local VOIP phone system including deployment and replacement of phone hardware and supporting software.- Administer a Windows 2003/2008 server Active-Directory domain environment.- Maintain and edit Microsoft group policy.- Support cellular phones with our service provider.- Support our hosted library environment system.- Maintain and support Windows Desktop’s, XPpro, Windows 7.

Used Cisco Network Assistant to map out the physical layout of the network at Catalyst Charter Schools in ChicagoHelped restructure the physical network at Catalyst Charter Schools in Chicago to remove bottlenecks Co-designer of a new IP Scheme for Catalyst Charter Schools in ChicagoSupported Catalyst Charter Schools in Chicago transition from a T1Point-to-Point connection to a Fiber based 100Mbps connectionDetermined issue with current and installed new Routers with IPSec tunnel between client locations.Assisted with the deployment of 3CX at Slater Realty in ChicagoInstalled and deployed a 3CX phone system at Fitzgerald and Hewes, a law firm in ChicagoSupport 3CX installs that I have performed as well as others that I have notConfigured new desktops for Orland Park Orthopedics Responsible for troubleshooting VPN issues for multiple clients.Used remote control software to rapidly solve problems that normally require direct access

Use knowledge of computers to troubleshoot all computer issues that occurConfigure and manage the Voice over IP phone systemMaintain switches and other network equipmentManage user accountsManage printer queues and deploymentsProvide support for the Domain/Exchange serverTrain staff on software and hardware usageResearch and recommend new technologies both software and hardwareSupervise the work of any outside IT-Consulting companyDocument the network and all changes made to itPlace orders for hardware and software through different vendors

A nonprofit organization which provides IT, HR, and Finance services to; Troubleshoot hardware and software issues across 5 locations with approximately 500 systemsTrained staff on software and hardware usage for approximately 145 employeesPrepared and deployed new systems in large batches during school breaksResearched new hardware and software for the school districtAnswered Help Desk phone calls and e-mails logging the calls in Advent Net's Service DeskInventoried all hardware via Service Desk and Physical countsConfigured, Deployed, and Managed a set of SIP Based 3CX Phone ServersInterviewed, hired, and managed one other Technician, directing them to the locations where they were needed based on calls and severity of the callsManaged User Accounts, did password resets and diagnosed minor issuesManaged Print Queues and ObjectsAdded and Removed DHCP LeasesProvided a sounding board for network ideas that impacted the organization such as using VLANS to keep two separate IP ranges in different buildings while connecting them via Fiber trunk and pointed out using virtual interfaces would be a solution to getting the VLANS to communicateChecked ports on systems and switches that appeared to be going bad to maintain proper communication through the network infrastructureDid minor troubleshooting on all servers when the network admin was unavailable including e-mail, file server, DNS, and DHCP issues

Troubleshoot hardware and software problems for national network consisting of 14 sites across the country, with approximately 350 employees; handled tech calls regarding the website accessed by all Bahá'í's across the countryPrepared new computers for deploymentResearched and recommended new specifications for computers and laptopsAnswered phones and logged calls in Advent Net Service DeskInventoried computers, monitors, phones, printers, and scanners