• Championed shift from reactive purchasing environment to strategic procurement via comprehensive departmental reorganization.• Developed roadmaps and implemented category management strategies for key domains – Maintenance & Repair, Services, and FF&E.• Proactively managed contract negotiations to strategically position the team for future procurement success.• Pioneered the design and implementation of Contracts Lifecycle Management (CLM) processes using S2P/eProcurement platform, Coupa, establishing a foundation for streamlined operations across functional areas of the business. • Continuously sustained business needs across designated categories, ensuring flow of procurement activities and operational efficiency. • Orchestrated the onboarding and enablement of suppliers in Coupa to proactively track commodity-based trends in organizational spend.

Cross-functional Procurement Director serving Truck Service, Marketing, HR, Security & Risk, IT, Hospitality/Retail divisions of the company. $4.5M in savings for 2021, $6.4M in 2022, exceeded $7M in first half of 2023. Experienced collaborator among stakeholders, translating vision into measurable outcomes. Cultivating long-term and fruitful relationships with suppliers while establishing sustainable value. Responsible for RFx pipeline, due diligence process, strategic sourcing activities, supplier negotiations and contracting. Direct/Indirect Procurement - overseeing $200M+ annual addressable spend.

Operations leader, bridging gaps between corporate strategies and field-based implementation. Extensive experience working with heads of major functional areas including operations, accounting, finance, legal, IT, marketing, training and HR. Adept in taking corporate programs from ideation to launch, on time and to budget. P&L management >$100M.ACCOMPLISHMENTS:• Enhanced the Quaker Steak & Lube brand ahead of divestment in 2021. • Designed, implemented, and directed a third-party delivery program (DoorDash, Uber Eats, Grubhub) for our full-service restaurant division, which resulted in system-wide revenue growth and became an unanticipated lifeline in 2020.• Oversaw the Quaker Steak & Lube brand Retail Sauce Division - Directing program expansion efforts including, but not limited to launching via Amazon (FBA). • Directed full re-writes to system-wide training and orientation materials, which included all retail-facing customer service-related steps of service, uniform policies, as well as a guest retention program.• Restructured the company’s franchise development process which resulted in new franchise growth. Recognized as a Certified Franchise Executive by the International Franchise Association. • Regularly produced comprehensive business cases, timelines, and memorandums for executive leadership and general counsel in support of system-wide strategies and programs. • Developed supplier and vendor relations for many permanent corporate programs including, but not limited to, public relations firms, marketing agencies, gift card suppliers, amusement game suppliers and mystery shopping firms.

Managed and tracked adherence to key provisions and events surrounding many corporate and franchise related agreements for a division of TravelCenters of America. Oversaw negotiations and implementation of contracts. Oversaw outreach activities and campaign planning while supporting Franchise Disclosure Document updates, overarching franchise development initiatives, and creation of various new materials to support the ongoing nationwide franchise expansion efforts. Managed several key relationships and activities of business partners, suppliers, and vendors.

Managed or supported the daily operations of managers, licensed bankers, business banking officers, loans officers, financial advisors and personal bankers. Recognized for developing a successful, motivated team, driving sales and improving market results. Responsible for branch compliance with bank policies, procedures, operational integrity and maintaining / developing relationships with business customers. Assisted colleagues in achieving their developmental goals and career aspirations. Actively involved in partnerships with community and civic organizations.ACCOMPLISHMENTS o Earned the "Citizens of Excellence" award for finishing in the top 4% of the company for 2015o Nominated as Market MVPo Market frontrunner in performance through daily P&L analysis and employee engagement o Boosted branch revenue year over year and stabilized employee turnover

Managed daily operations for the largest store in the market. Empowered, motivated and continuously developed a team of 120+ employees to exceed goals while delivering enriching customer experiences. Supported leadership and team growth by establishing vision and purpose, creating a sense of team, and defining goals & objectives. Oversaw all hiring activities, employee time and attendance, succession planning, and performance management. Involved in the strategic efforts of the store from planning, organizing and executing major product launches to determining efforts to attain better results in all product categories and businesses.

Facilitated sales and operations events across the U.S. Trained coursework within the company to all levels of field leadership. Coordinated logistics for training events. Created sales training and development tools to be deployed throughout the company. Built substantial internal partnerships amongst corporate leadership. Coached and mentored team members across the country.

Built a team that ultimately ranked #1 in the enterprise across key performance indicators. Coached and trained to maintain efficiency throughout the company, traveling frequently with company leadership to identify and coach opportunities for improvement. Led company conference calls regularly. Successfully hired and developed employees to management roles.

Supported seven stores over three years as a troubleshooter/ interim store manager and strategist. Recognized in this capacity as being able to identify and correct workplace deficiencies. Responsible for hiring, training, inventory, scheduling, seasonal floor plans, cash office responsibilities and customer service. Oversaw all operational, logistics, loss prevention, and customer service related measures for stores.