Paul Williams Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

At DXC we focus on working with our clients and SAP SE to develop the most innovative solutions for our customers facing the challenge of an enterprise-wide digital transformation. As the global leader for the SAP Customer Experience portfolio, I lead the development and role out of differentiated offerings that help our clients mature their customer.

Melbourne, Australia

As the CTO of the Intelligent Customer Experience practice with DXC, I am responsible for setting the technical strategy and direction of the group around best practices and adoption of new innovation in digital customer experiences. I am a Transformational leader and digital innovator with expertise spanning cloud and digital platforms and Agile.

Melbourne, Australia

Melbourne, Australia

• UXC was acquired by CSC in 2016 as part of a growing footprint in Australia. As Technical Practice Manager I work in partnership with the COO to develop strategies, a practice plan and a series of development.
• Created the CSG Academy to on-board, up-skill and train technical graduates in SAP Hybris, overcoming a business-inhibiting skills gap in a specialist discipline;
• Led a Hybris implementation for a major automotive house, delivering a complex project in just 3 months while creating a value-adding opportunity to implement Agile at an enterprise level, across all IT projects;
• Secured and led a complex solutions design and development for a multi-brand and multi-website retailer, increasing customer conversion by 22% and basket value by 10-15%.

Melbourne, Australia

• Following the acquisition of White Labelled by UXC in 2013, I led the smooth integration of the team into the new corporate environment with 100% retention. I continued to manage the delivery of client projects and.
• Facilitated a rapid and successful integration, creating the largest e-commerce consultancy in APAC;
• Grew revenue by 125% by FY16, personally securing 80% of revenue in new business in the current financial year;
• Recognised by Hybris as ‘Partner of the Year’, 2013, 2014 and 2015.

Melbourne, Australia

• In 2008, I co-founded White Labelled, a B2B and B2C digital and commerce consultancy providing services in strategy, CX/UX, software engineering and DevOps. My accountabilities lay in technical, people and project.
• Grew a start-up to an industry recognised consultancy, delivering 40% YOY growth and 24.5% profit;
• Delivered an online multi-channel ecommerce platform for Clive Peeters, which won the Sitecore ‘Commerce Site of the Year’ award in 2010.