Apolinar Nagera Email & Phone Number

Stratford, Ontario, Canada

• Operates machines for welding car parts • Thoroughly inspects welding for quality assurance that leads to clients’ satisfaction and customer safety.• Manually welding spotted machine welding defects such as burn throughs, skip welds, porosity and cracks. • Troubleshoot minor faults on the machines to minimize the need for a technician and to maximize time efficiency.• Constantly helping the team by volunteering on other tasks outside scope of work to make ensure production is… Show more • Operates machines for welding car parts • Thoroughly inspects welding for quality assurance that leads to clients’ satisfaction and customer safety.• Manually welding spotted machine welding defects such as burn throughs, skip welds, porosity and cracks. • Troubleshoot minor faults on the machines to minimize the need for a technician and to maximize time efficiency.• Constantly helping the team by volunteering on other tasks outside scope of work to make ensure production is above the target or at least at goal.• Efficiently use time to make sure help out on other tasks in line with the company’s values, mission and goals.• Adherence to the company’s principles such as Dyna-Mig’s 5S philosophy namely Seiri (Clearing up), Seiton (Organizing), Seiso (Cleaning Up), Seiketsu (Standardizing), Shitsuke (Training and Discipline).• Participation on internal and external audit as required. Show less

Toronto, Ontario, Canada

Assisted premium card holders of a reputable company in search of the best flights, hotel reservations, and car rentals according to their needs such as most economical those that with world class services and awesome perks. Booked best valued vacation packages for valued members. Booked front of the lines seats for concerts and sports events Also assisted customers with value added services such as purchase of top of the line items and gifts for special occasions for… Show more Assisted premium card holders of a reputable company in search of the best flights, hotel reservations, and car rentals according to their needs such as most economical those that with world class services and awesome perks. Booked best valued vacation packages for valued members. Booked front of the lines seats for concerts and sports events Also assisted customers with value added services such as purchase of top of the line items and gifts for special occasions for their loved ones. Assisted customers with their purchases with pretty much every market and stores that accepts the premium card products we offer as method of payment. Show less

Toronto, Canada Area

Handled payments to estimated hundred accounts every day using Oracle Utilities Customer Care and Billing (CC&B) system.Have working knowledge on System Applications and Products software (SAP) also known as Enterprise Resource Planning Software (ERP) allocating payments to multiple accounts on a job-order system.Received and prepared cheque payments for deposit.Worked on different types of payments such as cheques, Electronic payments, wire transfers, including lumpsum… Show more Handled payments to estimated hundred accounts every day using Oracle Utilities Customer Care and Billing (CC&B) system.Have working knowledge on System Applications and Products software (SAP) also known as Enterprise Resource Planning Software (ERP) allocating payments to multiple accounts on a job-order system.Received and prepared cheque payments for deposit.Worked on different types of payments such as cheques, Electronic payments, wire transfers, including lumpsum payments allocated to multiple accounts. Allocated and posted payments to the right accounts while making sure that supporting documents such as cheque copies, work order details / account information details and invoices are properly gathered and filed making it accessible in the event of audit or dispute.Have a good understanding of the cycle of payment management in a job-job order system such as payment allocation, invoicing, collections, and refund while making sure that reconciliations and financial statements remain updated.Also experienced allocating utility bill payments and debit memo and refund request management on a daily basis.Displayed good interpersonal skills with constant communication with colleagues within and with other teams, and with customers necessary to fulfill duties.Goes extra mile for the benefit of the customers and assists colleagues when necessary. Show less

Ncr - National Capital Region, Philippines

Assisted customers with online and mobile banking.Handled Banking Inquiries and concerns via phone to eliminate the need for clients to travel to the bank in person.Answered inquiries about Deposit Accounts (such as cash, check and direct deposits), Fund transfers, Bank Charges, Time Interval and Bank Processes.

Philippines

Worked with more than 50 customer service professionals from a Canada Based Telecommunication account (Bell Canada); covering mainly 2 cities in Canada (Ontario and Quebec), Providing excellent customer service to thousands of customers everyday. Sales Representative in New Account Opening and Existing Customer RetentionHelped in monitoring customer's accounts to reduce potential problemQuickly and Effectively solved customer challenges.

Ncr - National Capital Region, Philippines

Worked for Capital One Credit Card accountAssisted customers with their queries and concerns by phone.Helped customers mainly with billing concerns, such as balance transfers, finance charges computation, and late payment charges.Also processed lost/stolen credit card reports, and authorized user (supplementary card) additions.Redirected customers calls to coordinate with proper department quickly and accurately.Updated customers account profiles according to administrative… Show more Worked for Capital One Credit Card accountAssisted customers with their queries and concerns by phone.Helped customers mainly with billing concerns, such as balance transfers, finance charges computation, and late payment charges.Also processed lost/stolen credit card reports, and authorized user (supplementary card) additions.Redirected customers calls to coordinate with proper department quickly and accurately.Updated customers account profiles according to administrative guidelines. Show less