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@harvardpilgrim.org
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4 phones found area 603, 781, and 978
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LinkedIn matched
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Paul Needham is listed as Program Manager III at Point32Health, based in Canton, Massachusetts, United States. AeroLeads shows a work email signal at harvardpilgrim.org, phone signal with area code 603, 781, 978, and a matched LinkedIn profile for Paul Needham.
Paul Needham previously worked as Data Analyst at Steward Health Care Network and Senior Planning and Business Specialist at Harvard Pilgrim Health Care. Paul Needham holds Ba, Economics & Psychology from Middlebury College.
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Paul Needham is a Data Analyst with the Data Warehouse team at Steward Health Care Network. His prior healthcare experience included using his project management skills to support Harvard Pilgrim Health Care’s expansion into government programs. Before working at Harvard Pilgrim, he managed a team supporting a web-based systems for accounting, billing and electronic payments for Bright Horizons Family Solutions. Prior to Bright Horizons, Mr. Needham managed multiple call center software solutions for Fidelity Investments. He worked closely with management and end-users to meet business objectives. Before joining Fidelity, Paul spent over nine years with Scudder Kemper Investments, where he held various management positions in operations and customer service. He was instrumental in implementing the workforce management system. A native of the Boston area, Mr. Needham graduated from the Sawyer School of Business at Suffolk University with Masters degrees in Business Administration, Finance and Accounting. For his undergraduate work, he received a Bachelors degree in Economics and Psychology from Middlebury College.Specialties: project management, program management, workforce management, digital call logging, client/server systems, implementation, application support, vendor management, performance management, coaching, training, customer service, reporting & analysis, outsourcing
Listed skills include Coaching, Customer Service, Program Management, Workforce Management, and 40 others.
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A career timeline built from the work history available for this profile.
Canton, Massachusetts, United States
Owns and manages key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs. Manages cross-functional projects and initiatives.Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and.
Westwood, Massachusetts, United States
Supported the analytics and data platform initiatives surrounding the Health Care Enterprise Data Warehouse (EDW).Documented and tracked all data flows in and out of EDW, ensuring that critical Service Level Agreements were met.Managed file delivery lifecycle including vendor engagement and coordinated with internal stakeholders.Facilitated meetings.
Quincy MA
Managed ongoing and ad hoc projects.Coordinated with other internal departments as Network Contracting liason on cross-functional teams in support of the corporate initiatives.Facilitated weekly staff update meetings.Provided internal support for product as Medicare Advantage Operations subject matter expert.Tracked recruitment of providers to Medicare.
Quincy MA
Provided operations support to the Network Contracting team.Coordinated annual budget forecast and tracked adherence.Documented achievement of network standards for National Committee for Quality Assurancesubmission.Updated provider contract templates in response to regulatory changes.Tracked distribution of provider contracts across reimbursement models.
Watertown MA
Hired and managed a team of up to six employees who supported accounting, billing, electronic payments, marketing and reservations systems.Provided technical and accounting support to internal customers.Forecasted and assigned data entry work to team.Conducted online and pre-recorded training sessions.
Watertown MA
Responsible for the design, development, maintenance, testing, training, documentation, implementation and integration of operations level financial management systems.
Merrimack NH
Identified software solutions to support management’s goals for the enterprise.Maintained relationship with software vendor (IEX) for all Fidelity Investments call centers, including evaluating quotes, generating requisitions, processing invoices and escalating vital support issues.Conducted live and remote demonstrations and training sessions.Developed.
Boston MA
Provided 24 x 7 software application support to the call centers.Contributed to the overall goals and strategy of the business unit through pro-active involvement in day to day operations.Used ticketing system to track and follow-up on reported issues to identify potential system-wide issues and end-user training needs.Developed and maintained.
Boston MA
Planned and monitored incoming call volume of 4 nationwide marketing and customer service sites.Coordinated activities of multi-site functions by distributing call volume and re-allocating resources.Created and updated planning report for 5 highest volume business functions.Coordinated vacation scheduling of over 400 telephone associates.Created and.
Boston MA
Hired, trained and supervised 8-10 representatives.Monitored departmental call volumes and responded accordingly.Identified additional departmental training needs.Coordinated communication with the public relations department.
Boston MA
Assisted manager with supervision of up to 10 associates.Computerized tracking and forecasting of department’s growth.Instructed training classes for new employees.Coordinated daily departmental mailing of form letters.
Boston MA
Responded to inbound customer inquiries in a timely and efficient manner.Fulfilled prospective and existing customer requests by asking and answering pertinent questions.Resolved errors and discrepancies in customers’ accounts.Processed transaction requests.
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Paul Needham works for Point32Health.
Paul Needham is listed as Program Manager III at Point32Health.
AeroLeads has found 1 work email signal at @harvardpilgrim.org for Paul Needham at Point32Health.
AeroLeads has found 4 phone signal(s) with area code 603, 781, 978 for Paul Needham at Point32Health.
Paul Needham is based in Canton, Massachusetts, United States while working with Point32Health.
Paul Needham has worked for Point32Health, Steward Health Care Network, Harvard Pilgrim Health Care, Bright Horizons, and Fidelity Investments.
You can use AeroLeads to view verified contact signals for Paul Needham at Point32Health, including work email, phone, and LinkedIn data when available.
Paul Needham holds Ba, Economics & Psychology from Middlebury College.
Paul Needham is listed with skills including Coaching, Customer Service, Program Management, Workforce Management, Call Center, Vendor Management, Team Leadership, and Excel.
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