Paul Needham Email & Phone Number

Canton, Massachusetts, United States

Owns and manages key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs. Manages cross-functional projects and initiatives.Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the client/partner) and Point32Health.Applies project management skills to… Show more Owns and manages key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs. Manages cross-functional projects and initiatives.Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the client/partner) and Point32Health.Applies project management skills to ensure transparency, reporting, and successful projects. Maintains relationships both within department and with Point32Health leadership.Utilizes project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support the program and projects.Determines program needs and directs project management as needed.Identify risks, concerns, or issues and escalate to management as appropriate.Exercises judgment to make decisions and ensures programs/project is effectively progressingLeads regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed. Meetings include, but not limited to, Business Stakeholders and Operations Working team. Show less

Westwood, Massachusetts, United States

Supported the analytics and data platform initiatives surrounding the Health Care Enterprise Data Warehouse (EDW).Documented and tracked all data flows in and out of EDW, ensuring that critical Service Level Agreements were met.Managed file delivery lifecycle including vendor engagement and coordinated with internal stakeholders.Facilitated meetings, summarized issues and managed work tasks in tracking systems.Facilitated and coordinated communication with data warehouse team… Show more Supported the analytics and data platform initiatives surrounding the Health Care Enterprise Data Warehouse (EDW).Documented and tracked all data flows in and out of EDW, ensuring that critical Service Level Agreements were met.Managed file delivery lifecycle including vendor engagement and coordinated with internal stakeholders.Facilitated meetings, summarized issues and managed work tasks in tracking systems.Facilitated and coordinated communication with data warehouse team and external vendors.Ensured teams are following proper security protocol for managing and sharing data.Performed ad hoc data research and reporting. Show less

Quincy Ma

Managed ongoing and ad hoc projects.Coordinated with other internal departments as Network Contracting liason on cross-functional teams in support of the corporate initiatives.Facilitated weekly staff update meetings.Provided internal support for product as Medicare Advantage Operations subject matter expert.Tracked recruitment of providers to Medicare Advantage product.Responded to quarterly and annual filings for federal and state regulatory and contractual… Show more Managed ongoing and ad hoc projects.Coordinated with other internal departments as Network Contracting liason on cross-functional teams in support of the corporate initiatives.Facilitated weekly staff update meetings.Provided internal support for product as Medicare Advantage Operations subject matter expert.Tracked recruitment of providers to Medicare Advantage product.Responded to quarterly and annual filings for federal and state regulatory and contractual requirements.Assisted Sales team by responding to Requests for Proposals.Communicated to network providers through automated and manual reports. Show less

Quincy Ma

Provided operations support to the Network Contracting team.Coordinated annual budget forecast and tracked adherence.Documented achievement of network standards for National Committee for Quality Assurancesubmission.Updated provider contract templates in response to regulatory changes.Tracked distribution of provider contracts across reimbursement models.

Watertown Ma

Hired and managed a team of up to six employees who supported accounting, billing, electronic payments, marketing and reservations systems.Provided technical and accounting support to internal customers.Forecasted and assigned data entry work to team.Conducted online and pre-recorded training sessions.

Watertown Ma

Responsible for the design, development, maintenance, testing, training, documentation, implementation and integration of operations level financial management systems.

Merrimack Nh

Identified software solutions to support management’s goals for the enterprise.Maintained relationship with software vendor (IEX) for all Fidelity Investments call centers, including evaluating quotes, generating requisitions, processing invoices and escalating vital support issues.Conducted live and remote demonstrations and training sessions.Developed and maintained project plans and test cases necessary for testing new versions and functions of applications.Coordinated… Show more Identified software solutions to support management’s goals for the enterprise.Maintained relationship with software vendor (IEX) for all Fidelity Investments call centers, including evaluating quotes, generating requisitions, processing invoices and escalating vital support issues.Conducted live and remote demonstrations and training sessions.Developed and maintained project plans and test cases necessary for testing new versions and functions of applications.Coordinated execution of test plans by end-users.Collected and analyzed feedback from end-user testers.Coordinated efforts of multiple departments to integrate software applications into the distribution and support process.Planned and executed long-term initiatives with use of workforce management software (TotalView).Managed projects on behalf of Distribution Operations including telephone switch (Aspect) consolidation, network outages and site power outages. Show less

Boston Ma

Provided 24 x 7 software application support to the call centers.Contributed to the overall goals and strategy of the business unit through pro-active involvement in day to day operations.Used ticketing system to track and follow-up on reported issues to identify potential system-wide issues and end-user training needs.Developed and maintained trouble-shooting documentation necessary for resolving known issues.Provided software testing of functions of enterprise production… Show more Provided 24 x 7 software application support to the call centers.Contributed to the overall goals and strategy of the business unit through pro-active involvement in day to day operations.Used ticketing system to track and follow-up on reported issues to identify potential system-wide issues and end-user training needs.Developed and maintained trouble-shooting documentation necessary for resolving known issues.Provided software testing of functions of enterprise production applications. Show less

Boston Ma

Planned and monitored incoming call volume of 4 nationwide marketing and customer service sites.Coordinated activities of multi-site functions by distributing call volume and re-allocating resources.Created and updated planning report for 5 highest volume business functions.Coordinated vacation scheduling of over 400 telephone associates.Created and updated call routing on telephone switches (Avaya CentreVu) of new call center functions and changes in operating… Show more Planned and monitored incoming call volume of 4 nationwide marketing and customer service sites.Coordinated activities of multi-site functions by distributing call volume and re-allocating resources.Created and updated planning report for 5 highest volume business functions.Coordinated vacation scheduling of over 400 telephone associates.Created and updated call routing on telephone switches (Avaya CentreVu) of new call center functions and changes in operating schedules.Assisted the functional managers in the day-to-day management of calls and other methods of customer contact and made recommendations for improved work flows.Operated in a team environment by respecting, understanding and assisting fellow team members across the company. Show less

Boston Ma

Hired, trained and supervised 8-10 representatives.Monitored departmental call volumes and responded accordingly.Identified additional departmental training needs.Coordinated communication with the public relations department.

Boston Ma

Assisted manager with supervision of up to 10 associates.Computerized tracking and forecasting of department’s growth.Instructed training classes for new employees.Coordinated daily departmental mailing of form letters.

Boston Ma

Responded to inbound customer inquiries in a timely and efficient manner.Fulfilled prospective and existing customer requests by asking and answering pertinent questions.Resolved errors and discrepancies in customers’ accounts.Processed transaction requests.

Ba, Economics & Psychology

Msa, Accounting

Msf, Finance

Mba, Business

Education record