Paul Lloyd, Pmp Email & Phone Number

Washington, District Of Columbia, United States

Manages multiple large programs and ensures delivery excellence, financial performance, subcontract management, and business development.

Fairfax, Virginia, United States

• Manages a $30M three-year project with 80 resources with ensuring delivery excellence, financial performance, subcontract management, and business development, including the award of two option years.• Provides organization-wide analysis and identified areas of synergy, including shared communications and data analysis capabilities that led to greater efficiency, more targeted service delivery, and allowed for the development of new tasks.• Demonstrated Program Management experience driving multiple workstreams to delivery, including SAAS development, Artificial Intelligence, Customer Experience, and Health Research activities.• Led Strategic Planning process with executive leadership at multiple large federal agencies, including stakeholder analysis, cascading goals, and strategy performance management.• Utilized Project Management techniques and methodologies to manage tasks and schedules for small and large projects across portfolios.

Washington, District Of Columbia, United States

Stood up ORD NAII Workstream. Provided thought leadership and expertise to peers, staff, and clients related to strategic thinking and change management for growing organizations. Brought perspective of strategic planning for a small organization seeking larger funding and increased relevance and how it can be applied with VA.• Used knowledge of Artificial Intelligence and depth of project management and strategic planning experience to meet client requirements for leading stakeholder interviews, analysis.• Ensured that all task area services and deliverables meet client expectations and contractual requirements.• Served as quality assurance for client deliverables including slide decks, White Papers, memos, AI@VA Sharepoint. Worked to establish communication with client leadership to verify deliverables meet expectations and corrected when required.• Managed client relationships at the enterprise level through meetings and online discussions with NAII Director and Chief of Staff to manage workstream deliverables.• Managed client expectations with bi-weekly check-in meetings, as well email and Teams communications as needed. Empowered team members to meet directly with client POCs for their task area and provided cross-functional oversight and quality assurance.• Relied on internal Atlas networks to add value for clients and encouraged an environment of resource sharing with other ORD workstreams.• Reported weekly on project risks and escalated when appropriate to senior leadership. Identified major risk with Sharepoint development subcontract and called on additional resources to meet the client's need in a timely manner. • Contributed to the development of company intellectual capital by increasing knowledge and experience with AI, including engaging CVP AI experts. Gained deep knowledge and awareness of the veterans’ health care field outside, especially as it relates to research and analysis.

Washington D.C. Metro Area

Project Management experience includes program development, setting objectives, communicating and reporting project status, and establishing performance goals, metrics, and baselines. Accountable for effective implementation of project standards and procedures, quality control, timely delivery of all requirements and overall contract compliance. Maintained strategic partnership with the client to ensure client satisfaction and operational excellence. Worked directly with the TARGET Director to support the strategic goals of TARGET. Facilitated the development of strategic plans and training strategies, as well lead initiatives for program development. Implemented a Salesforce Service Cloud Customer Relationship Management system for TARGET Center customer service. Created TARGET Center’s podcasting capability and served as the primary host and technical expert. Established the capability to deliver nationwide live, accessible training through YouTube Live. Coordinated the drafting and final delivery of the USDA TARGET Center Management Toolkit, a set of management plans and tools compliant with the PMI/PMP model. Ensured compliance with contract requirements, including the delivery of Monthly Performance Reports and Performance Management Dashboards. Managed Quality and Risk requirements to improve process and service delivery. Delivered the annual Communications Plan and developed the TARGET Center Core Customer Experience to ensure timely delivery of services and a high level of customer satisfaction.UX Design and testing support for Department of Defense accessible technology program website and customer portal refresh. Experience reviewing content from the user perspective, researching comparable sites, and testing with assistive technology.

Co-led the development of the 2013 Strategic Plan and Balanced Scorecard. Managed relationships with USDA agencies and strategic partners. Operated the TARGET Center during the transition to new leadership in 2010. Managed a team of two contract support staff, and provided management consulting to the client for program and staff development. Led an accessible mobile technology project to establish TARGET Center as an industry leader in accessibility for mobile devices. Managed a project to develop a cloud-based technology database that could track inventory, future purchases, and customer relationship management. Developed a custom content management system to display videos, graphics, news, and contact information on an LED display outside the TARGET Center. Planned, promoted and managed the development of new education programs including the TARGET Technology Showcase, Universal Design in Action, The TARGET Interactive Technology Series, and Wellness at Work. Managed a project to redesign and renovate a customer service center to deliver outstanding service in person and remotely. Managed the transition to a new Drupal-based CMS for website management and developed a social media presence. Fostered program use of innovative methods to effectively teach customers around the world regarding the impact of accessibility, ergonomics, and universal design in the workplace and at USDA points-of-service.

Led development of strategic plan, maintained reporting tools, assisted the TARGET Director with program development and long-term planning during the transition to new management. Solicited and maintained partnerships and sponsorships with key organizations. Performed market research studies and data analysis of TARGET customers. Recommended and led team efforts to improve service environment.

Created marketing plans, managed events, designed promotional materials, and update the TARGET Center website. Created and maintained the TARGET Center brand. Developed the educational program, including the TARGET Discovery Series webinar series.

Masters Of Business Administration, Business, Management, Marketing, And Related Support Services

Ivsp, Marketing