Paul Nuttall Email & Phone Number

• As a member of DFIN's Strategic Operations Team, I am supporting technology initiatives to align our service delivery operations with our strategic goals.
• Successfully migrated the Service Team from Lotus Notes to MS Outlook.
• Orchestrated the adoption of Zendesk to transition the Service Team from Outlook to Zendesk Support.
• Managed the seamless transition of the Service Team from Jabber to Zendesk Talk.
• Designed and executed comprehensive training programs to facilitate a smooth transition to new technologies.
• Established and managed Teams channels to provide ongoing support for technology transitions.

Atlanta, Georgia

• Formerly known as RR Donnelley, we underwent a transformative journey, culminating in a 2016 IPO that marked our emergence as Donnelley Financial Solutions. Subsequently, in November 2018, we rebranded ourselves as DFIN.
• Managed Global Capital Markets service delivery in the dynamic southeastern region, including Atlanta, Charlotte, Miami, Nashville, and Tampa.
• Responsibilities encompassed leadership development, new product and solutions support, organizational process reengineering.
• Oversaw day-to-day operations, led change initiatives, optimized efficiency, built cohesive teams, and developed emerging leaders.
• Achieved significant optimization by consolidating service centers in Charlotte, Miami, Nashville, and Tampa into a centralized Atlanta hub.
• Maintained unwavering commitment to seamless client service during the consolidation.

• Director of Operations for Southeast region including offices in Atlanta, Charlotte, Miami, Nashville and Tampa.
• Develop new processes and efficiencies to ensure customer service and operations teams exceed clients’ expectations.
• Review incoming workflow to identify and complete high profile tasks.
• Establish XBRL processes for local teams reducing work order processing time by 17%
• Continuously manage costs, lease schedules, and vendor relationships
• Assist the acquiring company with facility consolidations.

• Oversaw a regional team's operations to meet committed document completion deadlines for clients.
• Fostered a robust and collaborative relationship between customer service and sales to enhance client service quality.
• Pioneered and executed a value-added initiative within customer service, elevating the overall quality of work and providing leadership to meet rigorous Securities and Exchange deadlines.
• Ensured Sarbanes Oxley compliance and upheld internal/client standards.
• Managed both a web-roll press crew and a finishing department team, ensuring the timely delivery of shareholder communications.

• Collaborated closely with corporate securities attorneys to oversee the preparation and filing of financial documents with the SEC.
• Enhanced client relationships by efficiently managing multiple projects, consistently surpassing expectations in terms of quality and delivery timelines.

Managed multi-location retail music equipment stores, formerly known as Rhythm City, Inc., now Guitar Center, Inc. Responsible for sales in excess of 2M at single location. Managed major accounts as well as day-to-day operations.Consulted in sound system and lighting system design as well as performing sound system installations.