Paulo Castanho Email and Phone Number

Responsável por garantir que os KPI's definidos, sejam cumpridos, dando suporte ao time no desenvolvimento de táticas para atingir os resultados.

Na keyence minha função é trazer melhoria para a sociedade através da melhoria continua nos processos industriais

I act as a bridge between customer needs and internal sectors making the customer have the best experience of the services provided.I train internal solutions and act as a focal point explaining operational functionality and advising on the best way to optimize solutions.

I worked as General Staff at Salthill Hotel and Ocean Fitness to maximize the customer experience. I had access to hotel and leisure space routines where my job was interact with clients to serve them and keep the high satisfaction level.

Brought new midsize business accounts in the state of SP with business and people management software solutions.Solution Portfolio: ERP | HCM (RH) | TMS | WMS | CRM | BI | BPMBrought great Success Cases as: Irmãos Porfírio, Fastwork, Transvalentina Transportes, Sabará Group among others.Used SalesForce for opportunity funnel tracking and pipeline and Forcast management.

Responsible for commercial and administrative direction. Managed performance KPIs, Point of Sales vs Turnover, Purchasing DRE (balance sheet) and Cash Flow Development, product mix tracking and opening new customers.

Developing the sales process within Sira Solutions I had the opportunity to close business in the Laboratory and quality control sector (ISO 17025). in large companies such as Grupo Evialis, Unicamp, Cetal, PlantecLab and others.I also worked in agribusiness focusing on agribusiness resale with plant protection product and Agronomic Recommendation.Responsible for optimizing the website www.allims.com.br using tools like SEO, SEM and management tools google analytics, adwords.Participation in business fairs and deadline and budget coordination of online and offline media with advertising agency.

Acting as Customer Service | Success focus on solving small system problems and operational customer support within the process optimization and results improvement tool.

Suporte Nível 1 ao cliente para tirar dúvidas, apoio na usabilidade e correção de eventuais inconsistências sistêmicas.Treinamento e capacitação de novos clientes na utilização da ferramenta Condor Software da empresa para gestão de condomínios.