Paulo Jose Dasalla Email & Phone Number

Customer Relationship Management for Enterprise Information Management company.• Support all EDI production processes, assist in developing and modifying maps for clients and trading partners, and coordinate with end users to expand e-businesses.• Monitor e-commerce applications (Enterprise System and Application Integrator), communication systems (SFTP, AS2, FTP, HTTP, etc.), and system alerts.• Conduct certification and setup for new suppliers.Address, resolve, and investigate EDI and IDOC issues, as well as other system or client-initiated incidents.• Follow guidelines for data creation, maintenance, and validation, understanding their impact on data structure and ERP implementation.• Ensure the accuracy, integrity, and completeness of system data.Evaluate business processes, monitor transactions to resolve lost transactions, and perform tests.• Assist in planned and unplanned system and database maintenance and end-to-end testing to ensure efficient data transmission.• Monitor and proactively resolve any failures in system, communication, and enterprise platforms as reported to clients.• Contribute to the knowledge base by writing and editing articles to share current information with team members.