Paulo Lorena Email & Phone Number

Working in a major transformation project in IBM which involves the implementation of the huge SAP instance. Responsible for leveraging the necessary adjustments and customizations in the SAP template to match business requirements.• In charge of the entire backend operations processes for the business line• Making sure that the business will not be impacted during and after the transition• Ensuring that the business will be benefit with the implementation of SAP• Engaging… Show more Working in a major transformation project in IBM which involves the implementation of the huge SAP instance. Responsible for leveraging the necessary adjustments and customizations in the SAP template to match business requirements.• In charge of the entire backend operations processes for the business line• Making sure that the business will not be impacted during and after the transition• Ensuring that the business will be benefit with the implementation of SAP• Engaging and educating general population on the new functionality and processes• Conceiving, Developing and implementing new tools• Giving advice, guidance and support to executives Show less

Leading the recruitment and skills development departments in IBM Services unit.• In charge of the recruitment and hiring processes for SO delivery department• Managing hires of subcontractors and the relationship with 3rd parties• Developing and implementing technical training and soft education• Driving best performance by working closely to support teams in skills related topics• Leveraging skills levels to business requirements by running skills capacity… Show more Leading the recruitment and skills development departments in IBM Services unit.• In charge of the recruitment and hiring processes for SO delivery department• Managing hires of subcontractors and the relationship with 3rd parties• Developing and implementing technical training and soft education• Driving best performance by working closely to support teams in skills related topics• Leveraging skills levels to business requirements by running skills capacity planning• Managing external development programs with universities and technical institutes Show less

Responsible for numerous processes related to skills and career development across Service’s population.• Creating processes and tools to support professional development roadmaps• Mapping skills and analyzing gaps to prepare closure actions• Defining the best strategies for staffing – short, medium and long terms• Leading the design and execution of development programs for trainees and talents• Reducing in 10% the bottom line labor costs and improving productivity•… Show more Responsible for numerous processes related to skills and career development across Service’s population.• Creating processes and tools to support professional development roadmaps• Mapping skills and analyzing gaps to prepare closure actions• Defining the best strategies for staffing – short, medium and long terms• Leading the design and execution of development programs for trainees and talents• Reducing in 10% the bottom line labor costs and improving productivity• Deploying global tools related to skills and knowledge management• Fostering actions to retain valuable Intellectual Capital• Reporting results to C-level and providing guidance on skills related matter Show less

Leading the e-business Services delivery department, overall responsible for the teams directly involved in the transition of new customers as well as in the technical support for all web based clients.• Providing technical support for more than 50 customers• Managing 40 employees located in different cities• Engaging and managing Project Managers responsible for transitions• Managing 1st, 2nd and 3rd level middleware support teams (midrange & mainframe)• Managing 3… Show more Leading the e-business Services delivery department, overall responsible for the teams directly involved in the transition of new customers as well as in the technical support for all web based clients.• Providing technical support for more than 50 customers• Managing 40 employees located in different cities• Engaging and managing Project Managers responsible for transitions• Managing 1st, 2nd and 3rd level middleware support teams (midrange & mainframe)• Managing 3 different datacenters in which IBM provides web based services• Managing the network security team Show less

Managing web based projects in a complex environment which involved a brand new setting of services’ offerings and the dot-com bubble. The responsibilities also included the implementation of new offerings in company’s portfolio to attend the increasing requirements coming from customers.• Implementing complex ecommerce solutions• Enhancing Internet dial-up capabilities by managing strategic in-company projects• Managing client expectations in a highly complex and innovative… Show more Managing web based projects in a complex environment which involved a brand new setting of services’ offerings and the dot-com bubble. The responsibilities also included the implementation of new offerings in company’s portfolio to attend the increasing requirements coming from customers.• Implementing complex ecommerce solutions• Enhancing Internet dial-up capabilities by managing strategic in-company projects• Managing client expectations in a highly complex and innovative environment• In charge of managing the Y2000 project• Leading processes reengineering towards ISO9001 certification Show less

Started at IBM in Sep 1993 as Project Manager responsible for EDI (Electronic Data Interchange) Services. The primary responsibility involved the technical perspective on managing projects and also objectives in revenue growth by proposing to customers new EDI solutions and engaging customers in other offerings from IBM’s portfolio

Focused in developing applications and systems for Financial and Insurance industries, attending to some of the major banks in Brazil: Nacional Seguradora, Unibanco, Nossa Caixa, Caixa Economica Federal, Bank of Boston and Sulamerica Seguros.