Prestação de Serviços- Central de reservas para hotéis com atendimento humanizado primanda pela retenção e fidelização do cliente.- Gestão de vendas diretas e por canais de distribuição online com criação e manutenção de estratégia de negócio utilizando técnicas de gerenciamento de receita sob flutuação da tarifa de acordo com a demanda.- Atendimento ao cliente até o pós-venda com eventuais ajustes de acordo com as avaliações gerais da hospedagem.- Implantação de sistema de automação hoteleira e motor de reservas. - Negociação e prospecção de acordos comerciais com agências e operadoras de viagens visando a maior capilaridade de pontos de vendas.- Criação e manuteção de presença digital com site personalizado, Google Meu Negócio, Instagram, Whatsapp e promoção do estabelecimento utilizando tráfego pago.

Responsible for sales, reservations and reception management, striving for excellence in customer service and satisfaction. Maintenance of OTAs and elaboration of tariff plan, as well as keeping inventory and prices updated. Problem solving and conflict mediation between staff and guests. Relay in the general supervision of the Hotel. Responsible for the deployment of Channel Manager and Booking Engine of Desbravador. 2017 x 2018 Indicators: - RevPar: + 4.34% - Revenue: + 14.07% Responsible for managing apartments under Time Sharing. Responsible for Groups and Corporate Events, from end to end. Events held: Sesc Winter Festival - Promotional Agency - 2018; Sales Convention - Casa Cardão - 2019; University Doctum Vitória and Vila Velha - 2019; Ambev Group - Lorde Agency - 2019; Edge Conference - Systemic Alternative Symposium - Légère Communication - 2019; Achê Laboratories Training - 2019; Prudential Insurance Meeting - 2019; Couples Meeting - Tauá Baptist Church - 2019; Strategic Planning 2020 - BFFC - Bobs Brand Division - 2019; Senior Group - Trondi Brasil Viagens e Turismo Ltda - 2019; BRF Road Show - Tour House - 2019.

Management of the booking process since the sale and control of the respective payments.Administration of the occupancy of the apartments for maximum efficiency.Elaboration of tariff strategy, packages and promotional actions.Application of Revenue Management with the accompaniment of rates of competing hotels, periods of high and low season and their occupations.OTA Management and Channel Manager - Omnibees.Support in the supervision of the Reception as well as in the operational in check ins, check outs and night audit.Telephone, email and personally checking availability, selling packages and making reservations in CMnet Visual Hotal Full Front Office system.Ticketing on the Alterdata system.Issuance of electronic invoices by the Imperial Nota website.Direct participation in the deployment of the Pathfinder system in place of Cm.

Reception of Guest, Personal Service, Telephone and Email; Sale and Booking of LodgingControl of rates and availability of rooms on site Booking and Decolar; Purchase Order and Receipt; Order of service for governance; Suppliers payment; Issuance of Electronic Invoice; Responsible for messenger and valet services.Achievements: Addition of payment method by bank bill with better control of the signs of reserves and lower taxation; Digital database of guests to facilitate and control reservations; Improvements in reservation records, with easy provision of information; Commissioning plan on reservations for receptionists with sales stimulus; Purchase order by check list with reduction of execution time.Reference: Marcelo Cordeiro de Mello (Owner): (24) 98801-9320

Support in the operation as Box with command postings and closings of tables, Service in the Bar, Replacement of Drinks, Elaboration of Drinks, simultaneously giving support like Cumin, Garçon, Messenger (Hotel), I acquired experience and notion of all the routines and operation of a Hotel and Restaurant, such as Assembly of the Breakfast in the Restaurant for Guests and Non-Guests, Control and Replacement of the same, as well as its Disassembly and Transition for Lunch. Preparation of menus of Executive Dishes and their respective registration of products in Hotel Automation Software (Desbravador), Assembly and Dismantling of Welcome Coffee for Guests in the Restaurant at Weekends, Daily Control of Consumption of Wine with Down in Stock (Pathfinder Module) . Event Support, such as Weddings, Birthdays, Conventions, Seminars, Coffee Breaks.I acquired four months of experience as an Administrative Assistant in the Financial Sector with Control of Accounts Payable from the Hotels Network (Solar do Império, Tankamana and Pousada Literária de Paraty), Banking conciliation making payments and posting of the same to the accounts and Pathfinder module for respective Cash Flows.Achievements:Creation and implementation of a spreadsheet to control the stock of consumables in the restaurant in order to keep always garnished.Reference: Paulo Enrico (Personnel A and B): (21) 98112-5451

Customer Service, Customer Prospecting, GM Direct Sale of Automobiles in special conditions for Corporate, Taxi, Handicapped. Reference: Fábio Luiz (Manager): (24) 99215-8286

Operation and development of measurement routines from software in three-axis machines to perform dimensional inspection on aeronautical parts. Reporting and analysis of results comparing them to manufacturers' manuals and engineering drawings.Achievements:Projects of continuous improvement with reduction of time in programs.Reference: Elídio Wilbert (Supervisor): (24) 98819-1919