Support for windows, office, network, internet and systems users, etc;Windows server configuration;Implementation, installation and maintenance of ticketing systems (Public transport - Transdata - Prodata);Requirements gathering, testing and application implementation (Android) for ticket sales made by drivers, federal travel monitoring (ANTT);Installation, configuration and support of ticket sales software;Requirements gathering, tests and golive of ticket sales websites;Installation and maintenance of peripherals (printers, POS, Pinpad);

Process analysis: Process design (BPMN);Creation and change of processes in all areas of the company, through analysis, meetings (brainstorm) using BPM techniques and Process and Business Analysis; Use of Bizagi application suite for process design;Process management using the QUALITOR tool (Complete tool for managing service desk and processes adhering to the ITIL library ");Management, maintenance and complete support of the QUALITOR system, new processes, incidents, improvement management;Administration and implementation of the process office , of processes used in the QUALITOR system;Intranet Support: Survey of functional requirements of Evolutionary systems;Analysis and tests of evolutionary developments; Incident handling; Training on the use of the tool;RPA system support (Third-party payment) : Incident handling; Tool usage training; - System Support and Call Center (CRM) TACTIUM: Creation, change of service "files" using service flow based on BPM/BPMN;Incident handling; Requirements gathering for system evolutions.

Internal support for all applications(SAP, TACTIUM, AS400, CNP3, MULTIBENS, SENIOR, SIEMENS, SISDIA, LOTUS NOTES, etc.) whether installing and solving problems that occur at employee stations, network problems, network configuration, management of users and permissions in AD(Active Directory).

Performed tasks of managing customer support with helpdesk attendants, both in questions regarding configurations and in solving problems whether programming or in e-mails (webmail, Outlook), database. I performed hosting account configurations on Windows 2003 servers (Asp, Asp .Net, ColdFusion), Linux (PHP, Java), maintenance of both shared and dedicated servers for clients such as Mitsubishi, Bosh, Nestle. Managed Esxi virtualization environment, VMware, maintenance, monitoring and creation of virtual machines.

Customer support and maintenance of clinical laboratory automation systems developed by the company.