PROJECT MANAGER• Product Development - More and 6 years of experience in Product and Service Development. Product Design, Planning, Development, Deployment, and Control - Creation and implementation of products related to credit cards, loans, financing, and current account for more than 2 million customers• Responsible for change management through corporate process reviews and project program implementations - Centralization of over 900 regional units in just 3 CSC (Shared Service Centers), involving logistics, transfer, hiring, physical and logical infrastructure, resulting in the release of over 280 FTEs• Management of multidisciplinary team in the execution of projects of systems, processes, and layout (Metroplan), with the relocation of more than 2,000 employees among 5 adm centers in different regions of the country• Remote Project Management - regional projects - Management and Implementation several projects framework for LATAM teams; Participation of Global projects involving multicultural teams • Management of insurance systems projects and Project Management of products and services in the insurance market• Mapping and coaching on mobile solution development standards, to facilitate the project manager routines; Support management in implementing cultural change• Alignment with business, technical and corporate governance areas in the adoption of SAFe, Agile framework with scrum methodology • Relationship with customers in project monitoring and activities redesign • Registration and creation of Operational Procedures for the software development process in hybrid environments• Project Manager to carry out the pre-project for merging companies in healthcare and hospitalsPROCESS CONSULTANT• Implementation of PDCA management mythology through the main quality and performance indicators such as reduction of direct and regulatory complaints• Assistance to senior management in the implementation of visual management in the demands and risk treatment• Implementation of administrative, operational and financial management programs to recover the insurance’s portfolio, with significant rehabilitation of financial losses• Projects to reduction Cycle Time and improvement of user and customer satisfaction indexes• Training - Over 2 years of experience in the creation, implementation of process management training and quality tools. - More than 300 employees trained directly by the program. Facilitator and coach. The program was replicated to over 2,000 employees. Process Management Methodology has become the group's global standard